Prepare to join a group of over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a training certification that equips them with the skills to conduct a mobile repair safely. Samsung has more than 1,000 Authorized Service Centers and service locations which is a care network that 75% of Americans have access to. This is an entry level course that will teach you the basics of Samsung Care that are needed to become a Samsung mobile repair technician or customer care representative.



Empfohlene Erfahrung
Was Sie lernen werden
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Kompetenzen, die Sie erwerben
- Kategorie: Company, Product, and Service Knowledge
- Kategorie: Insurance and Warranty Claims Processing
- Kategorie: Hardware Troubleshooting
- Kategorie: Technical Support
- Kategorie: Customer Service
- Kategorie: Customer Communications Management
- Kategorie: Product Support
- Kategorie: Product Knowledge
Wichtige Details

Zu Ihrem LinkedIn-Profil hinzufügen
4 Aufgaben
Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

In diesem Kurs gibt es 3 Module
This week will focus on the background of Samsung. We will introduce the staples of Samsung devices and provide resources for a deeper understanding of what a Samsung customer may be experiencing.
Das ist alles enthalten
4 Videos10 Lektüren1 Aufgabe
This module is all about troubleshooting devices in need of Level 1 support.
Das ist alles enthalten
7 Videos8 Lektüren1 Aufgabe
This module details every part of the interaction with the customer. It covers customer check-in and check-out, troubleshooting, and how to prep the device for repair.
Das ist alles enthalten
8 Videos10 Lektüren2 Aufgaben
Erwerben Sie ein Karrierezertifikat.
Fügen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.
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- Status: Kostenloser Testzeitraum
- Status: Kostenloser Testzeitraum
- Status: Kostenloser Testzeitraum
Johns Hopkins University
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The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Weitere Fragen
Finanzielle Unterstützung verfügbar,