• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      B

      Board Infinity

      Introduction to SAFe: Navigating Scaled Agile Framework

      Skills you'll gain: Scaled Agile Framework, Agile Methodology, Kanban Principles, Lean Methodologies, Agile Project Management, Quality Assurance, Scrum (Software Development), Sprint Retrospectives, Team Management, Continuous Integration, Sprint Planning, User Story, Backlogs, Cross-Functional Collaboration, Systems Architecture, Product Management

      3.7
      Rating, 3.7 out of 5 stars
      ·
      99 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Business Analysis: Process Modeling & Requirements Gathering

      Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Business Requirements, Process Analysis, Data Modeling, Agile Methodology, Requirements Analysis, Stakeholder Management, Process Improvement, User Story, Gap Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      27 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Collaborating with G Suite Apps

      Skills you'll gain: Collaborative Software, Google Workspace, Gmail, Telecommuting, File Management, Document Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      383 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      Packt

      IT Fundamentals and Hardware Essentials

      Skills you'll gain: Hardware Troubleshooting, Computer Hardware, Data Storage Technologies, Hardware Architecture, Computer Architecture, Desktop Support, System Configuration, System Support, Information Technology, Performance Tuning, Peripheral Devices

      4.6
      Rating, 4.6 out of 5 stars
      ·
      40 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      D

      Duke University

      Space Medicine

      Skills you'll gain: Medical Equipment and Technology, Medical Science and Research, Emergency Medicine, Vital Signs, Patient Safety, Preventative Care, Aerospace Basic Quality System Standards, Radiation Protection, Human Factors, Respiration, Environmental Engineering, Physics, Engineering Design Process

      4.8
      Rating, 4.8 out of 5 stars
      ·
      502 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Strategically Build and Engage Your Network on LinkedIn

      Skills you'll gain: LinkedIn, Drive Engagement, Content Creation, Social Media Content, Professional Networking, Social Media, Relationship Building, Branding, Professional Development, Strategic Partnership

      4.5
      Rating, 4.5 out of 5 stars
      ·
      331 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentals of Operations, with Goldman Sachs 10,000 Women

      Skills you'll gain: Process Mapping, Operational Efficiency, Business Operations, Operations Management, Operational Analysis, Business Process, Process Improvement, Customer experience improvement, Growth Strategies, Business Technologies, Competitive Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      353 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Database Essentials and Vulnerabilities

      Skills you'll gain: Database Management, Databases, Relational Databases, Database Architecture and Administration, Data Security, User Accounts, Secure Coding, SQL, Application Security, Vulnerability Scanning, NoSQL, Role-Based Access Control (RBAC), Encryption

      4.6
      Rating, 4.6 out of 5 stars
      ·
      41 reviews

      Beginner · Course · 1 - 3 Months

    • P

      Peking University

      中级商务汉语(入职与营销篇)

      Skills you'll gain: Product Demonstration, Product Knowledge, Interviewing Skills, Business Marketing, Business Communication, Marketing, Business Correspondence, Verbal Communication Skills, Oral Expression, Oral Comprehension, Business, Language Competency, Vocabulary, New Hire Orientations, Language Learning, Customer Service, Customer Complaint Resolution, Peer Review

      4.9
      Rating, 4.9 out of 5 stars
      ·
      145 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      S

      Stanford University

      Giving 2.0: The MOOC

      Skills you'll gain: Philanthropy, Fundraising, Resource Utilization, Program Evaluation, Lifelong Learning, Strategic Decision-Making, Professional Networking, Social Media, Planning, Innovation, Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      196 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Generative AI for Marketers

      Skills you'll gain: Prompt Engineering, Microsoft Copilot, Customer Insights, Customer Analysis, Competitive Analysis, Content Performance Analysis, Persona Development, Content Creation, Marketing Analytics, Content Marketing, Marketing Design, Marketing, Marketing Strategies, Marketing Planning, Ideation, Paid media, Strategic Marketing, Generative AI Agents, Search Engine Marketing, Performance Reporting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      24 reviews

      Beginner · Specialization · 1 - 3 Months

    • J

      Johns Hopkins University

      Application of Health Equity Research Methods for Practice and Policy

      Skills you'll gain: Health Equity, Health Disparities, Health Policy, Public Health, Community Health, Epidemiology, Patient Education and Support, Health Care, Research Design, Program Evaluation, Cultural Responsiveness, Diversity Equity and Inclusion Initiatives

      4.8
      Rating, 4.8 out of 5 stars
      ·
      43 reviews

      Mixed · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…128129130…402

    In summary, here are 10 of our most popular customer experience courses

    • Introduction to SAFe: Navigating Scaled Agile Framework: Board Infinity
    • Business Analysis: Process Modeling & Requirements Gathering: SkillUp EdTech
    • Collaborating with G Suite Apps: Coursera Project Network
    • IT Fundamentals and Hardware Essentials: Packt
    • Space Medicine: Duke University
    • Strategically Build and Engage Your Network on LinkedIn : Coursera Project Network
    • Fundamentals of Operations, with Goldman Sachs 10,000 Women: Goldman Sachs
    • Database Essentials and Vulnerabilities: IBM
    • 中级商务汉语(入职与营销篇): Peking University
    • Giving 2.0: The MOOC: Stanford University

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok