Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

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1,797,094 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(185,339 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(185,339 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
$65,000+
median U.S. salary for IT Support
¹
295,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²
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Coursera Career Certificate

Professional Certificate - 5 course series

Technical Support Fundamentals

Course 119 hours4.8 (159,032 ratings)

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Microsoft Windows
Category: Information Technology
Category: Computer Networking
Category: Operating Systems
Category: Software Installation
Category: Technical Support
Category: Linux
Category: Computer Hardware
Category: Software Documentation
Category: Technical Documentation
Category: End User Training and Support
Category: Computer Architecture
Category: Technical Communication
Category: Help Desk Support
Category: Desktop Support

The Bits and Bytes of Computer Networking

Course 221 hours4.7 (51,223 ratings)

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: Network Model
Category: Data Integrity
Category: Network Troubleshooting
Category: Network Routing
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Protocols
Category: Wireless Networks
Category: Virtual Private Networks (VPN)
Category: Network Security
Category: Computer Networking
Category: Network Administration

Operating Systems and You: Becoming a Power User

Course 327 hours4.7 (28,899 ratings)

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: System Monitoring
Category: Microsoft Windows
Category: Package and Software Management
Category: Linux
Category: Operating Systems
Category: User Accounts
Category: Software Installation
Category: Virtualization
Category: OS Process Management
Category: File Systems
Category: File Management
Category: Remote Access Systems
Category: Command-Line Interface
Category: Authorization (Computing)
Category: Desktop Support
Category: Technical Support and Services
Category: Identity and Access Management
Category: Linux Administration
Category: Systems Administration

System Administration and IT Infrastructure Services

Course 424 hours4.8 (25,914 ratings)

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Lightweight Directory Access Protocols
Category: Servers
Category: Active Directory
Category: Disaster Recovery
Category: Virtualization
Category: IT Infrastructure
Category: Cloud Infrastructure
Category: System Configuration
Category: User Accounts
Category: Cloud Computing
Category: Server Administration
Category: Data Storage Technologies
Category: Technical Support and Services

IT Security: Defense against the digital dark arts

Course 527 hours4.8 (24,798 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Malware Protection
Category: Firewall
Category: Encryption
Category: Network Security
Category: Information Systems Security
Category: Cybersecurity
Category: Authentications
Category: Cryptography
Category: Security Awareness
Category: Wireless Networks
Category: Hardening
Category: Cyber Attacks
Category: Application Security
Category: Threat Modeling
Category: Security Controls
Category: Computer Security Awareness Training
Category: Security Management
Category: Data Security
Category: Information Assurance
Category: Network Administration

Instructor

Google Career Certificates

Top Instructor

Google
326 Courses12,403,735 learners

Offered by

Google

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹
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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

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¹Lightcast™ U.S. Job Postings (2024: Jan. 1, 2024 - Dec. 31, 2024). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.