Khan Bank transforms banking services through rapid skill-building with Coursera
- Industry:
Banking
- Location:
Mongolia
- Size:
6,300+ employees
- Topics:
Tech and Data, Measurement and Outcomes
Overview:
Khan Bank, one of Mongolia’s largest commercial banks, partnered with Coursera to equip its employees with in-demand tech skills, driving digital transformation and enhancing business agility in today’s rapidly evolving financial landscape. This investment in talent is enabling Khan Bank to better serve its customers and stay ahead of the competition.
The Challenge:
Khan Bank recognized the need to rapidly upskill its workforce to remain competitive in the digital age. However, like many organizations, they found their existing learning management system (LMS) struggled to keep pace with the rapidly evolving skill demands of the financial sector. The bank sought a flexible solution that could deliver timely and relevant training at scale, particularly in critical areas such as data analytics, cybersecurity, and financial technology.
The Solution:
Khan Bank partnered with Coursera to transform its training and development strategy. By providing employees with access to a vast library of high-quality courses and Professional Certificates aligned with its digital transformation goals, Khan Bank empowered its employees to learn at their own pace—fitting training into their busy schedules without disrupting daily operations.
Coursera’s platform enabled Khan Bank to offer accredited certifications that weren’t previously available through its internal system, providing employees with recognized credentials in highly sought-after fields. This added value and enhanced the attractiveness of the learning program.
The Results:
Since launching its partnership with Coursera in February 2024, Khan Bank has seen its employees dedicate over 1,032 hours to enhancing their skills in strategically important fields. Approximately 19% of participating employees have achieved an intermediate level of proficiency, earning a total of 150 certificates. The most popular skill areas include data science, business, and machine learning.
The positive impact of this new training approach is reflected in Khan Bank’s exceptional Net Promoter Score (NPS) of 96%. This indicates that a vast majority of employees would recommend the Coursera platform to others, signaling a high level of satisfaction with this innovative form of upskilling.
These outcomes are positioning Khan Bank to accelerate its growth and innovation in the digital banking space, delivering enhanced services and experiences to its customers.