Microsoft IT Support Specialist (berufsbezogenes Zertifikat)

Launch your career as an IT support specialist. Build job-ready skills – and must-have AI skills – for an in-demand career. Earn a credential from Microsoft. No prior experience required.

Dozent: Microsoft

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6-teilige Kursreihe

Erwerben Sie eine Karrierereferenz, die Ihre Qualifikation belegt

4.7

(807 Bewertungen)

Stufe Anfänger

Empfohlene Erfahrung

3 months to complete

at 10 hours a week

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

6-teilige Kursreihe

Erwerben Sie eine Karrierereferenz, die Ihre Qualifikation belegt

4.7

(807 Bewertungen)

Stufe Anfänger

Empfohlene Erfahrung

3 months to complete

at 10 hours a week

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

Gain skills to succeed in Information technology systems analysis and maintenance.
Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT scenarios.
Demonstrate a holistic understanding of IT support, combining hardware, software, networking, and security concepts in problem-solving.
Learn to adapt diagnostic skills to diverse IT issues within a practical business scenario.

Kompetenzen, die Sie erwerben

Kategorie: Network Protocols
Kategorie: Network Troubleshooting
Kategorie: Microsoft Teams
Kategorie: Hardware Troubleshooting
Kategorie: Computer Hardware
Kategorie: Generative AI
Kategorie: Information Systems Security
Kategorie: Cybersecurity
Kategorie: Hardware Architecture
Kategorie: Virtual Private Networks (VPN)
Kategorie: Operating Systems
Kategorie: Multi-Factor Authentication

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Unterrichtet in Englisch

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

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Earn 50% off your Certification Exam (MS-900)

Berufsbezogenes Zertifikat – 6 Kursreihen

Learners who complete this program will receive a 50% discount voucher to take the MS-900 Certification Exam.

Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. ¹

Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support.

When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals.

¹Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10).

Praktisches Lernprojekt

This program has been uniquely mapped to key job skills required in IT support specialist roles.

In each course, you’ll be able to consolidate what you have learned by completing a project that simulates real-world IT support specialist scenarios. You’ll also complete a final capstone project where you’ll work through the process of solving a fictional IT-related business problem as an IT support specialist.

The project will include practicing on:

A real-world scenario focused on system maintenance and upgrading, network connectivity, software selection, and set-up, as well as security considerations.
A real-world capstone project that enables you to demonstrate your IT support specialist skills.

Based on this information you will:

Examine the output of several diagnostic tools.
Document an upgrade recommendation that also takes the business use of the system into account.
Use multiple diagnostic outputs to assess and diagnose typical IT issues and recommend a solution.

Introduction to Computers

KURS 117 Stunden

Was Sie lernen werden

Learn about computer components like CPU, memory, and storage.
Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.
Gain insight into security, hardware, and software relationships.

Kompetenzen, die Sie erwerben

Kategorie: OSI Models

Kategorie: Network Infrastructure

Kategorie: Software As A Service

Kategorie: Virtualization

Kategorie: Network Security

Kategorie: General Networking

Kategorie: Microsoft Azure

Kategorie: Local Area Networks

Kategorie: Computer Networking

Kategorie: Network Architecture

Kategorie: TCP/IP

Kategorie: Network Protocols

Kategorie: Firewall

Kategorie: Virtual Machines

Kategorie: Cloud Computing

Kategorie: Networking Hardware

Introduction to Secure Networking

KURS 225 Stunden

Was Sie lernen werden

Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.
Gain insights into network infrastructure and monitoring techniques for effective management.
Learn about network security components, approaches, and mitigation strategies.

Kompetenzen, die Sie erwerben

Kategorie: Technical Support and Services

Kategorie: Network Security

Kategorie: Virtual Private Networks (VPN)

Kategorie: Multi-Factor Authentication

Kategorie: Cybersecurity

Kategorie: Information Privacy

Kategorie: Identity and Access Management

Kategorie: Authentications

Kategorie: Information Systems Security

Kategorie: Mac OS

Kategorie: Servers

Kategorie: Encryption

Kategorie: Desktop Support

Kategorie: Cloud Computing

Essential Aspects of Software, Hardware, and Data Backup

KURS 316 Stunden

Was Sie lernen werden

Gain insight into key aspects of IT security and data management.
Develop an understanding of secure software setup and implementation.
Learn effective strategies for hardware configurations and data backup and recovery.

Kompetenzen, die Sie erwerben

Kategorie: Data Management

Kategorie: Data Security

Kategorie: System Configuration

Kategorie: Disaster Recovery

Kategorie: Software Installation

Kategorie: Cybersecurity

Kategorie: Identity and Access Management

Kategorie: Information Systems Security

Kategorie: Data Storage

Kategorie: Encryption

Kategorie: Application Security

Kategorie: Firewall

Kategorie: Microsoft Windows

Kategorie: Computer Hardware

Cybersecurity and Privacy

KURS 417 Stunden

Was Sie lernen werden

Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.
Learn how to secure digital communications, optimize network performance, and understand how VPNs work.
Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Kompetenzen, die Sie erwerben

Kategorie: Generative AI

Kategorie: Operating Systems

Kategorie: Technical Communication

Kategorie: System Support

Kategorie: Mac OS

Kategorie: Technical Support

Kategorie: Network Monitoring

Kategorie: Computer Hardware

Kategorie: Microsoft Windows

Kategorie: Desktop Support

Kategorie: System Monitoring

Kategorie: Debugging

Kategorie: Network Troubleshooting

Kategorie: Hardware Troubleshooting

Kategorie: Unix

The Microsoft 365 Ecosystem

KURS 517 Stunden

Was Sie lernen werden

Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.
Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.
Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Kompetenzen, die Sie erwerben

Kategorie: Generative AI

Kategorie: Information Technology

Kategorie: System Configuration

Kategorie: Operating Systems

Kategorie: Enterprise Security

Kategorie: OS Process Management

Kategorie: Data Storage Technologies

Kategorie: Cybersecurity

Kategorie: Business Software

Kategorie: Technical Support

Kategorie: Servers

Kategorie: Data Loss Prevention

Kategorie: Computer Systems

Kategorie: Computer Architecture

Kategorie: Microsoft Windows

Kategorie: Computer hardware

Kategorie: Hardware Architecture

Technical Diagnostics and Troubleshooting Techniques

KURS 620 Stunden

Was Sie lernen werden

Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems
Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments
Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Kompetenzen, die Sie erwerben

Kategorie: Endpoint Security

Kategorie: Data Security

Kategorie: Productivity Software

Kategorie: Business Process Automation

Kategorie: Document Management

Kategorie: Operational Efficiency

Kategorie: Microsoft Word

Kategorie: Microsoft PowerPoint

Kategorie: Microsoft Excel

Kategorie: Microsoft Power Automate/Flow

Kategorie: Microsoft Teams

Kategorie: Enterprise Application Management

Kategorie: Automation

Kategorie: Microsoft 365

Kategorie: Security Controls

Kategorie: Calendar Management

Kategorie: Microsoft Outlook

Kategorie: Collaborative Software

Erwerben Sie ein Karrierezertifikat.

Fügen Sie dieses Zeugnis Ihrem LinkedIn-Profil, Lebenslauf oder CV hinzu. Teilen Sie sie in Social Media und in Ihrer Leistungsbeurteilung.

Dozent

Microsoft

217 Kurse1.525.301 Lernende

von

Microsoft

Warum entscheiden sich Menschen für Coursera für ihre Karriere?

Felipe M.

Lernender seit 2018

„Es ist eine großartige Erfahrung, in meinem eigenen Tempo zu lernen. Ich kann lernen, wenn ich Zeit und Nerven dazu habe.“

Jennifer J.

Lernender seit 2020

„Bei einem spannenden neuen Projekt konnte ich die neuen Kenntnisse und Kompetenzen aus den Kursen direkt bei der Arbeit anwenden.“

Larry W.

Lernender seit 2021

„Wenn mir Kurse zu Themen fehlen, die meine Universität nicht anbietet, ist Coursera mit die beste Alternative.“

Chaitanya A.

„Man lernt nicht nur, um bei der Arbeit besser zu werden. Es geht noch um viel mehr. Bei Coursera kann ich ohne Grenzen lernen.“

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Häufig gestellte Fragen

This professional certificate is for you:

If you are interested in the field of Information Technology or just beginning to work in IT support related roles.

If you want to switch or start a career in the field of Information Technology (IT).

If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

Whether you’re looking to start a new career or change your current one, Professional Certificates help you become job ready. Apply your new skills on hands-on projects that showcase your expertise to potential employers and earn a career credential to kickstart your new career.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

Proficiency in system analysis and maintenance.
Skills in software configuration and recommendation using the Microsoft 365 ecosystem.
Practice in establishing robust security protocols.
Expertise in diagnostics and troubleshooting.

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

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Finanzielle Unterstützung verfügbar,

¹ Das mittlere Gehalt und die Daten zu offenen Stellen stammen aus dem Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer und Salesforce Development Representative (1/1/2024 - 12/31/2024) Alle anderen Jobrollen (6/1/2024 - 6/1/2025)