• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • C

      Coursera Project Network

      Machine Learning in Retail

      Skills you'll gain: Customer Analysis, Unsupervised Learning, Customer Insights, Marketing Analytics, Applied Machine Learning, Data Analysis, Web Analytics, Scikit Learn (Machine Learning Library), Retail Store Operations, Machine Learning, Histogram, Pandas (Python Package), Jupyter, Matplotlib

      Intermediate · Course · 1 - 4 Weeks

    • S

      Starweaver

      Hybrid Electric Vehicles Technical System

      Skills you'll gain: High Voltage, Electrical Safety, Electric Power Systems, Maintenance, Repair, and Facility Services, Hardware Troubleshooting, Electrical Systems, Power Electronics, Thermal Management, System Monitoring, Control Systems

      4.4
      Rating, 4.4 out of 5 stars
      ·
      16 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Strategic Sales Management Final Project

      Skills you'll gain: Sales Strategy, Sales Management, Sales Process, Strategic Marketing, B2B Sales, Business Analysis, Competitive Analysis, Customer Relationship Management, Market Analysis, Peer Review

      4.5
      Rating, 4.5 out of 5 stars
      ·
      30 reviews

      Intermediate · Course · 1 - 4 Weeks

    • T

      The University of North Carolina at Chapel Hill

      What’s Your Big Idea?

      Skills you'll gain: Ideation, Innovation, User Feedback, Business Strategy, Creative Thinking, Product Development, Entrepreneurship, Competitive Analysis, Resource Management, Presentations, Customer Insights

      4.6
      Rating, 4.6 out of 5 stars
      ·
      166 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Scrum Master Capstone

      Skills you'll gain: User Story, Sprint Retrospectives, Sprint Planning, Backlogs, Agile Product Development, Agile Project Management, Product Roadmaps, Project Closure, Agile Methodology, Product Management, Kanban Principles, Stakeholder Engagement, Team Building, Meeting Facilitation, Estimation

      4.9
      Rating, 4.9 out of 5 stars
      ·
      38 reviews

      Advanced · Course · 1 - 3 Months

    • U

      University of Toronto

      The City and You: Find Your Best Place

      Skills you'll gain: Community Development, Social Studies, Socioeconomics, Economic Development, Cultural Diversity, Creativity, Innovation, Environmental Issue, Cognitive flexibility, Creative Thinking, Personal Development, Resilience, Decision Making, Economics

      4.6
      Rating, 4.6 out of 5 stars
      ·
      157 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      D

      DeepLearning.AI

      Multi AI Agent Systems with crewAI

      Skills you'll gain: Generative AI Agents, Artificial Intelligence, Agentic systems, Business Process Automation, Automation, AI Personalization, Debugging, Prompt Engineering, Coordinating, Prioritization

      4.8
      Rating, 4.8 out of 5 stars
      ·
      184 reviews

      Beginner · Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Generative AI Essentials: A Comprehensive Introduction

      Skills you'll gain: Generative AI, ChatGPT, Prompt Engineering, Interactive Learning, AI Personalization, Artificial Intelligence, Data Ethics, Automation

      4
      Rating, 4 out of 5 stars
      ·
      32 reviews

      Beginner · Course · 1 - 4 Weeks

    • E

      EIT Digital

      Blockchain 360: A State of the Art for Professionals

      Skills you'll gain: Blockchain, Business Process Automation, Digital Transformation, Business Transformation, Automation, Emerging Technologies, Market Opportunities, Internet Of Things, Supply Chain Management, Data Integration, Distributed Computing, Systems Integration, Feasibility Studies, Interoperability, Scalability, Market Trend

      4.5
      Rating, 4.5 out of 5 stars
      ·
      336 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      I

      Indian School of Business

      Basic Financial Literacy

      Skills you'll gain: Loans, Financial Planning, Finance, Wealth Management, Financial Management, Budgeting, Tax Planning, Investments, Income Tax, Risk Management, Goal Setting

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Introduction to Social Media Analytics

      Skills you'll gain: Social Media Marketing, Social Media, Marketing Analytics, Text Mining, Consumer Behaviour, Data Mining, Customer Insights, Market Analysis, Data Analysis Software, Trend Analysis, Research

      4.3
      Rating, 4.3 out of 5 stars
      ·
      108 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia Darden School Foundation

      Advertising in the Age of Generative AI

      Skills you'll gain: Branding, Brand Awareness, Brand Strategy, Marketing Design, Advertising, Brand Management, Brand Loyalty, Marketing Psychology, Generative AI Agents, Digital Advertising

      4.7
      Rating, 4.7 out of 5 stars
      ·
      27 reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…959697…218

    In summary, here are 10 of our most popular customer journey courses

    • Machine Learning in Retail: Coursera Project Network
    • Hybrid Electric Vehicles Technical System: Starweaver
    • Strategic Sales Management Final Project: Fundação Instituto de Administração
    • What’s Your Big Idea?: The University of North Carolina at Chapel Hill
    • Scrum Master Capstone: SkillUp EdTech
    • The City and You: Find Your Best Place: University of Toronto
    • Multi AI Agent Systems with crewAI: DeepLearning.AI
    • Generative AI Essentials: A Comprehensive Introduction: Fractal Analytics
    • Blockchain 360: A State of the Art for Professionals: EIT Digital
    • Basic Financial Literacy: Indian School of Business

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok