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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • T

      The State University of New York

      Building and Managing Superior Skills

      Skills you'll gain: Generative AI Agents, Peer Review, Training Programs, Professional Development, Goal Setting, Personal Development, People Development, Human Capital, Talent Management, Performance Appraisal, Job Analysis, Self-Awareness, Coaching, Recruitment Strategies, Constructive Feedback, Benchmarking, Large Language Modeling, Portfolio Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      149 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Identifying, Attracting, and Growing Your Digital Audience

      Skills you'll gain: Persona Development, Target Audience, Social Media Strategy, Digital Marketing, Customer Acquisition Management, Customer experience improvement, Marketing Strategy and Techniques, Customer Engagement, Value Propositions, E-Commerce, Mobile Banking, Branding

      4.7
      Rating, 4.7 out of 5 stars
      ·
      293 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia Darden School Foundation

      Building Generative AI Capabilities

      Skills you'll gain: Design Thinking, Marketing Strategy and Techniques, Business Marketing, Customer Relationship Management, Customer experience improvement, MarTech, Business Strategy, Change Management, Competitive Intelligence, Information Privacy, Digital Transformation, Artificial Intelligence, Business Ethics

      4.3
      Rating, 4.3 out of 5 stars
      ·
      18 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      PMP Formulas

      Skills you'll gain: Earned Value Management, Project Schedules, Excel Formulas, Procurement, Scheduling, Financial Analysis, Project Performance, Spreadsheet Software, Cost Management, Project Estimation, Microsoft Excel, Investment Management, Project Management Institute (PMI) Methodology, Return On Investment, Variance Analysis, Forecasting

      4.8
      Rating, 4.8 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Apoio Técnico de TI da Google

      Skills you'll gain: Network Troubleshooting, Information Systems Security, Systems Administration, IT Infrastructure, Desktop Support, Computer Networking, OSI Models, Cloud Infrastructure, Routing Protocols, Package and Software Management, Network Security, Application Security, Cybersecurity, Help Desk Support, File Systems, Network Architecture, Server Administration, Software Installation, Computer Hardware, Technical Support

      4.9
      Rating, 4.9 out of 5 stars
      ·
      238 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      S

      Simplilearn

      Behavioral Marketing

      Skills you'll gain: Customer Retention, Marketing Strategies, Digital Marketing, Growth Strategies, Customer Acquisition Management, Customer Relationship Management, E-Commerce, Marketing Effectiveness, Customer Engagement, Email Marketing, Social Media Marketing, Marketing Automation, Persona Development, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Data Mining Project

      Skills you'll gain: Data Mining, Data Integration, Data Science, Data Analysis, Data Presentation, Exploratory Data Analysis, Data Collection, Technical Communication, Technical Writing

      Build toward a degree

      4.5
      Rating, 4.5 out of 5 stars
      ·
      21 reviews

      Intermediate · Course · 1 - 4 Weeks

    • H

      HEC Paris

      Become a changemaker, build a career with purpose and impact

      Skills you'll gain: Self-Awareness, Innovation, Personal Development, Empowerment, Entrepreneurship, Action Oriented, Creative Problem-Solving, Community Development, Social Work, Professional Development, Visionary, Business Transformation, Initiative and Leadership, Corporate Sustainability, Organizational Change, Planning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      U

      University of Virginia

      Bacterial Bioinformatics

      Skills you'll gain: Bioinformatics, Molecular Biology, Microbiology, Scientific Visualization, Taxonomy, Command-Line Interface, Data Integration, Data Import/Export, Data Storage, File Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      255 reviews

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      GenAI for Product Managers

      Skills you'll gain: Agile Product Development, Product Management, Generative AI, Product Development, AI Personalization, New Product Development, Product Lifecycle Management, Ideation, Technical Product Management, Data Ethics, Market Analysis, Customer Analysis, Process Development, Brainstorming, Technical Documentation, Artificial Intelligence, Business Ethics

      3.7
      Rating, 3.7 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of London

      International Business Capstone

      Skills you'll gain: Financial Statements, Business Planning, Organizational Structure, Financial Analysis, Business Strategy, International Finance, Business Management, Target Market, Market Research, Global Marketing, Operating Cost, Consumer Behaviour, Cost Accounting, Market Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      109 reviews

      Mixed · Course · 1 - 3 Months

    • I

      Illinois Tech

      Introduction to Contemporary Operating Systems and Hardware 1b

      Skills you'll gain: Networking Hardware, General Networking, Wireless Networks, Network Architecture, Computer Networking, Network Protocols, Local Area Networks, TCP/IP, Network Routers, Network Switches, Wide Area Networks, System Configuration, Servers

      Build toward a degree

      4.5
      Rating, 4.5 out of 5 stars
      ·
      289 reviews

      Beginner · Course · 1 - 4 Weeks

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    1…919293…218

    In summary, here are 10 of our most popular customer journey courses

    • Building and Managing Superior Skills: The State University of New York
    • Identifying, Attracting, and Growing Your Digital Audience: University of California, Irvine
    • Building Generative AI Capabilities: University of Virginia Darden School Foundation
    • PMP Formulas: Microsoft
    • Apoio Técnico de TI da Google: Google
    • Behavioral Marketing: Simplilearn
    • Data Mining Project: University of Colorado Boulder
    • Become a changemaker, build a career with purpose and impact: HEC Paris
    • Bacterial Bioinformatics: University of Virginia
    • GenAI for Product Managers: Coursera Instructor Network

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
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