Filter by
SubjectRequired
LanguageRequired
The language used throughout the course, in both instruction and assessments.
Learning ProductRequired
LevelRequired
DurationRequired
SkillsRequired
SubtitlesRequired
EducatorRequired
Results for "customer experience strategy (cx)"
- Status: Free
University of Pennsylvania
Skills you'll gain: Design Thinking, Performance Measurement, Innovation, Entrepreneurship, Business Modeling, Project Performance, Strategic Thinking, Project Design, Organizational Structure, Needs Assessment, Growth Strategies, Market Analysis
Skills you'll gain: Large Language Modeling, Data Literacy, Data Mining, Artificial Intelligence, Generative AI, Data Ethics, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Information Architecture, Strategic Decision-Making, Enterprise Architecture, Cloud Computing, Applied Machine Learning, Data Analysis, Data Science, Deep Learning, Digital Transformation, Data Strategy, Business Strategy, Business Process Automation
CVS Health
Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Willingness To Learn, Performance Metric, Customer experience improvement, Verbal Communication Skills, Emotional Intelligence, Problem Solving
- Status: Free
Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Sales Enablement, Customer Relationship Management, Data Visualization, Customer Support, Sales Management, Customer and Client Support, Customer Service, Sales Strategy, Performance Reporting, Business Reporting, Data-Driven Decision-Making
Skills you'll gain: User Experience Design, User Story, Ideation, Usability, Web Content Accessibility Guidelines, User Research, Design Thinking, Human Centered Design, Competitive Analysis, User Flows, Persona Development
Google
Skills you'll gain: Prompt Engineering, Generative AI, Productivity Software, Artificial Intelligence, Computer Security Awareness Training, Operational Efficiency, Innovation, Human Machine Interfaces, Information Privacy, Machine Learning, Content Creation, Business Ethics
Skills you'll gain: Containerization, Cloud Applications, Google Cloud Platform, Cloud Infrastructure, Application Deployment, Docker (Software), Kubernetes, Application Development, CI/CD, Cloud Development, Microservices, Authentications, Serverless Computing, Identity and Access Management, Cloud Storage, Cloud Services, Virtual Machines, Generative AI, Cloud API, Prompt Engineering
- Status: Free
Coursera Project Network
Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Integration, Organizational Skills
Google Cloud
Skills you'll gain: Google Cloud Platform, Cloud Infrastructure, Identity and Access Management, Data Loss Prevention, Distributed Denial-Of-Service (DDoS) Attacks, Prompt Engineering, Kubernetes, Cloud Security, Containerization, OAuth, Cloud Storage, Cloud Services, Application Deployment, Virtual Machines, Security Controls, Cloud Computing, Application Development, Data Storage Technologies, Threat Management, Virtual Private Networks (VPN)
Google Cloud
Skills you'll gain: Cloud Infrastructure, Google Cloud Platform, Identity and Access Management, Prompt Engineering, Kubernetes, Application Deployment, Cloud Storage, Infrastructure As A Service (IaaS), Containerization, Cloud Computing, CI/CD, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement, Infrastructure as Code (IaC), Virtual Machines, Microservices, Service Level
Skills you'll gain: Spreadsheet Software, Stakeholder Communications, Dashboard, Data-Driven Decision-Making, Data Analysis, Analytical Skills, Data Presentation, Business Analysis, Expectation Management, Quantitative Research, Communication
Skills you'll gain: Data Ethics, Data Analysis, Data Literacy, Data Security, Google Sheets, Data Cleansing, Databases, Data Access, Data Quality, Data Management, Data Collection, Relational Databases, SQL, Metadata Management, Unstructured Data
In summary, here are 10 of our most popular customer experience strategy (cx) courses
- Social Impact Strategy: Tools for Entrepreneurs and Innovators: University of Pennsylvania
- IBM AI Foundations for Business: IBM
- Call Center Customer Service: CVS Health
- Reports, Dashboards, and Customer Success in Salesforce: Salesforce
- Start the UX Design Process: Empathize, Define, and Ideate: Google
- Google AI Essentials: Google
- Preparing for Google Cloud Certification: Cloud Developer: Google Cloud
- Create Customer Support Data with Google Sheets: Coursera Project Network
- Security in Google Cloud: Google Cloud
- Architecting with Google Compute Engine: Google Cloud