• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • U

      University of Zurich

      Teaching Science at University

      Skills you'll gain: Laboratory Experience, Teaching, Instructional Strategies, Experimentation, Education and Training, Drive Engagement, Course Development, Scientific Methods, Simulations

      4.6
      Rating, 4.6 out of 5 stars
      ·
      190 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Foundations of Virtual Instruction

      Skills you'll gain: Education Software and Technology, Virtual Environment, Learning Management Systems, Web Content Accessibility Guidelines, Digital Communications, Emerging Technologies

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.5K reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      B2B and Territory Sales Strategies and Techniques

      Skills you'll gain: Sales Territory Management, B2B Sales, Sales Management, Enterprise Sales, Consultative Selling, Sales, Sales Strategy, Sales Training, Market Opportunities, Market Analysis, Sales Operations, Sales Process, Market Research, Competitive Intelligence, Customer Relationship Management, Negotiation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      86 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Imperial College London

      Getting started with TensorFlow 2

      Skills you'll gain: Tensorflow, Keras (Neural Network Library), Deep Learning, Image Analysis, Computer Programming, Supervised Learning, Computer Vision, Machine Learning Methods, Artificial Neural Networks, Jupyter

      4.9
      Rating, 4.9 out of 5 stars
      ·
      573 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Healthcare Organizations and the Health System

      Skills you'll gain: Health Care Administration, Health Administration, Governance, Health Systems, Presentations, Healthcare Industry Knowledge, Organizational Structure, Health Care, Microsoft PowerPoint

      4.6
      Rating, 4.6 out of 5 stars
      ·
      347 reviews

      Beginner · Course · 1 - 4 Weeks

    • T

      The Hong Kong University of Science and Technology

      Slope Engineering

      Skills you'll gain: Civil Engineering, Structural Analysis, Failure Analysis, Engineering Analysis, Geographic Information Systems, Risk Control, Geospatial Information and Technology, Mechanics, Augmented and Virtual Reality (AR/VR), Experimentation, Laboratory Experience

      4.7
      Rating, 4.7 out of 5 stars
      ·
      54 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Icahn School of Medicine at Mount Sinai

      Experimental Methods in Systems Biology

      Skills you'll gain: Quantitative Research, Bioinformatics, Molecular Biology, Data Analysis, Analytical Skills, Biochemistry, Experimentation, Laboratory Experience, Molecular, Cellular, and Microbiology, Systems Engineering, Life Sciences, Mathematical Modeling, Biology, Image Analysis, Laboratory Equipment

      4.5
      Rating, 4.5 out of 5 stars
      ·
      313 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      X

      Xbox

      Xbox Product Manager

      Skills you'll gain: User Story, Product Planning, User Interface (UI), Competitive Analysis, Product Roadmaps, User Interface and User Experience (UI/UX) Design, Stakeholder Management, Market Research, Product Management, Design Thinking, Mockups, Consumer Behaviour, Usability Testing, Wireframing, Market Analysis, Stakeholder Communications, Product Lifecycle Management, Product Development, New Product Development, Quality Assurance and Control

      4.6
      Rating, 4.6 out of 5 stars
      ·
      36 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Michigan State University

      Game Design and Development 2: 2D Platformer

      Skills you'll gain: Unity Engine, Game Design, Video Game Development, User Interface (UI), User Experience, Software Design, Storytelling, User Experience Design, C# (Programming Language), Animations, Scripting

      4.7
      Rating, 4.7 out of 5 stars
      ·
      118 reviews

      Intermediate · Course · 1 - 4 Weeks

    • B

      Big Interview

      The Art of the Job Interview

      Skills you'll gain: Interviewing Skills, Non-Verbal Communication, Applicant Tracking Systems, Professional Networking, Recruitment, Interpersonal Communications, Verbal Communication Skills, Job Analysis, Communication, Professional Development, Negotiation, Rapport Building, Relationship Building, Storytelling, Personal Attributes, Enthusiasm, Goal Setting

      4.5
      Rating, 4.5 out of 5 stars
      ·
      85 reviews

      Beginner · Course · 1 - 3 Months

    • A

      Alfaisal University | KLD

      التركيز على العملاء وأثر ذلك على الربحية

      Skills you'll gain: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Management, Market Dynamics

      4.5
      Rating, 4.5 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Research Report: Delivering Insights

      Skills you'll gain: Data Synthesis, Data Storytelling, Presentations, Marketing, Data Visualization Software, Market Research, Social Media Marketing, Microsoft PowerPoint, Advertising, Customer Insights, Verbal Communication Skills, Target Audience, Strategic Marketing, Market Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      176 reviews

      Intermediate · Course · 1 - 4 Weeks

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…858687…401

    In summary, here are 10 of our most popular customer experience courses

    • Teaching Science at University: University of Zurich
    • Foundations of Virtual Instruction : University of California, Irvine
    • B2B and Territory Sales Strategies and Techniques: Coursera Instructor Network
    • Getting started with TensorFlow 2: Imperial College London
    • Healthcare Organizations and the Health System: Rutgers the State University of New Jersey
    • Slope Engineering: The Hong Kong University of Science and Technology
    • Experimental Methods in Systems Biology: Icahn School of Medicine at Mount Sinai
    • Xbox Product Manager: Xbox
    • Game Design and Development 2: 2D Platformer: Michigan State University
    • The Art of the Job Interview: Big Interview

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok