• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Y

      Yale University

      Creating Change through Social Entrepreneurship

      Skills you'll gain: Design Thinking, Community Outreach, Organizational Structure, Stakeholder Engagement, Entrepreneurship, Research and Design, Business Modeling, Communication, Advocacy, Innovation, Business Development, Fundraising, Performance Measurement

      4.8
      Rating, 4.8 out of 5 stars
      ·
      148 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of North Texas

      Management Foundations in the Hospitality Industry

      Skills you'll gain: Hospitality Management, Hospitality, Employee Training, Human Resources Management and Planning, Performance Appraisal, Leadership and Management, Team Motivation, Training Programs, Human Resources, Customer experience improvement, Recruitment, Employee Performance Management, Human Resource Strategy, Legal Risk, Employee Onboarding, Talent Acquisition, Job Analysis, Interviewing Skills

      4.4
      Rating, 4.4 out of 5 stars
      ·
      77 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Georgia Institute of Technology

      System Issues in Cloud Computing

      Skills you'll gain: Cloud Applications, Cloud Development, Cloud-Native Computing, Software-Defined Networking, Cloud Computing, Cloud Infrastructure, Distributed Computing, Application Development, Cloud Management, Virtualization, Virtual Machines, Cloud Computing Architecture, Network Performance Management, Data Store, Network Architecture, Multi-Tenant Cloud Environments, Network Monitoring, Network Infrastructure, Computer Networking, Data Centers

      4.5
      Rating, 4.5 out of 5 stars
      ·
      397 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Coursera Instructor Network

      Digital Marketing Trends

      Skills you'll gain: Digital Advertising, Campaign Management, Brand Management, Marketing Strategies, Brand Awareness, Digital Media Strategy, MarTech, Customer Engagement, Social Media Marketing, Marketing, Digital Marketing, Consumer Behaviour, Content Creation, Market Trend, Social Media Management

      4.5
      Rating, 4.5 out of 5 stars
      ·
      89 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Business Analyst (ECBA) Certificate Preparation 

      Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Business Requirements, Stakeholder Management, Process Analysis, Data Modeling, Agile Methodology, Stakeholder Engagement, Requirements Analysis, Risk Analysis, Process Improvement, User Story, Project Management, Risk Management, Plan Execution, Project Planning, Analysis, Business Process

      4.8
      Rating, 4.8 out of 5 stars
      ·
      47 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      ISC2

      Network Security

      Skills you'll gain: Network Security, Cybersecurity, Cyber Attacks, Infrastructure Security, Threat Detection, Computer Networking, Data Centers, General Networking, Threat Management, Network Planning And Design, Firewall, Network Protocols, Cloud Computing, TCP/IP, Encryption

      4.7
      Rating, 4.7 out of 5 stars
      ·
      225 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      Intro to AR/VR/MR/XR: Technologies, Applications & Issues

      Skills you'll gain: Augmented and Virtual Reality (AR/VR), Augmented Reality, Virtual Reality, Disabilities, Emerging Technologies, Virtual Environment, Design Thinking, Human Computer Interaction, User Experience Design, Data Ethics, Information Privacy, Diversity Equity and Inclusion Initiatives, Innovation, Ethical Standards And Conduct

      4.7
      Rating, 4.7 out of 5 stars
      ·
      386 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Generative AI for Business Consultants

      Skills you'll gain: Prompt Engineering, Generative AI, Data Ethics, ChatGPT, Artificial Intelligence, Business Consulting, Leadership, Management Consulting, Interactive Learning, AI Personalization, Customer Insights, Automation, Business Process Automation, Solution Design, Ethical Standards And Conduct, Information Privacy

      4.4
      Rating, 4.4 out of 5 stars
      ·
      99 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Toronto

      Spatial Analysis and Satellite Imagery in a GIS

      Skills you'll gain: Geographic Information Systems, GIS Software, Spatial Analysis, Spatial Data Analysis, Geospatial Mapping, Query Languages, Data Processing, Data Manipulation, Image Analysis, Data Integration

      4.9
      Rating, 4.9 out of 5 stars
      ·
      614 reviews

      Beginner · Course · 1 - 3 Months

    • N

      Northeastern University

      Intro to Improving the Patient Experience Through Analytics

      Skills you'll gain: Care Management, Health Informatics, Patient Education and Support, Patient Safety, Health Care, Analytics, Data Analysis, Predictive Analytics, Big Data, Data-Driven Decision-Making, Decision Support Systems, Artificial Intelligence

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Imperial College London

      Infectious Disease Modelling

      Skills you'll gain: Epidemiology, Mathematical Modeling, Statistical Modeling, Simulations, Infectious Diseases, R Programming, Public Health, Differential Equations, Statistical Methods

      4.8
      Rating, 4.8 out of 5 stars
      ·
      293 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      A

      Aptly

      Getting Started with TikTok

      Skills you'll gain: TikTok, Storytelling, Video Editing, Content Creation, Social Media Content, Social Media, Social Media Marketing, User Research, Business Marketing, Customer Engagement, User Accounts, Demography

      4.8
      Rating, 4.8 out of 5 stars
      ·
      48 reviews

      Beginner · Course · 1 - 4 Weeks

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…848586…401

    In summary, here are 10 of our most popular customer experience courses

    • Creating Change through Social Entrepreneurship: Yale University
    • Management Foundations in the Hospitality Industry: University of North Texas
    • System Issues in Cloud Computing: Georgia Institute of Technology
    • Digital Marketing Trends: Coursera Instructor Network
    • Business Analyst (ECBA) Certificate Preparation : SkillUp EdTech
    • Network Security: ISC2
    • Intro to AR/VR/MR/XR: Technologies, Applications & Issues: University of Michigan
    • Generative AI for Business Consultants: Fractal Analytics
    • Spatial Analysis and Satellite Imagery in a GIS: University of Toronto
    • Intro to Improving the Patient Experience Through Analytics: Northeastern University

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok