• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience Strategy Cx
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "customer experience strategy (cx)"

    • Status: Free
      Free
      I

      Insper

      Introdução ao Marketing Analítico

      Skills you'll gain: Marketing Analytics, Analytical Skills, Data Analysis, Data Collection, Marketing, Quantitative Research, Market Research, Customer Insights, Data-Driven Decision-Making, Statistical Methods, Consumer Behaviour, Brand Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      798 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      B

      Brightline Initiative

      Bridging the Gap between Strategy Design and Delivery

      Skills you'll gain: Strategic Leadership, Organizational Strategy, Plan Execution, Strategic Decision-Making, Strategic Thinking, Organizational Effectiveness, Business Leadership, Business Strategy, Organizational Change, Business Consulting, Change Management, Decision Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      784 reviews

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Understanding Basic SQL Syntax

      Skills you'll gain: SQL, Query Languages, Data Access, Relational Databases, Data Manipulation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      298 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • N

      Northwestern University

      Content, Advertising & Social IMC

      Skills you'll gain: Integrated Marketing Communications, Social Media Marketing, Content Marketing, Social Media, Social Media Campaigns, Social Media Strategy, Marketing Communications, Earned Media, Owned Media, Paid media, Facebook, Content Creation, Digital Media Strategy, Advertising, Digital Advertising, Global Marketing, Marketing Strategies, Key Performance Indicators (KPIs), Customer Engagement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.1K reviews

      Mixed · Course · 1 - 4 Weeks

    • C

      Copenhagen Business School

      Digital Competition in Financial Services

      Skills you'll gain: Technology Strategies, FinTech, Digital Transformation, Business Technologies, Financial Services, Financial Regulation, Business Strategy, Market Dynamics, Competitive Analysis, Business Modeling, Systems Thinking, Innovation, Governance

      4.6
      Rating, 4.6 out of 5 stars
      ·
      986 reviews

      Beginner · Course · 1 - 3 Months

    • G

      Google Cloud

      Scaling with Google Cloud Operations

      Skills you'll gain: Cloud Management, Google Cloud Platform, Cloud Computing, DevOps, Operational Excellence, Cloud Infrastructure, Cloud-Native Computing, Cost Management, Site Reliability Engineering, Operational Efficiency, Budget Management, Scalability, Corporate Sustainability, System Monitoring, Customer Support

      4.8
      Rating, 4.8 out of 5 stars
      ·
      736 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University at Buffalo

      Data-Driven Decision Making (DDDM)

      Skills you'll gain: Data Storytelling, Statistical Process Controls, Data Literacy, Process Mapping, Data Ethics, Data-Driven Decision-Making, Data Collection, Data Visualization Software, Business Process Improvement, Business Analytics, Analytics, Data Analysis, Root Cause Analysis, Data Strategy, Minitab, Lean Methodologies, Six Sigma Methodology, Process Analysis, Data Cleansing, Statistical Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      441 reviews

      Beginner · Specialization · 1 - 3 Months

    • S

      SAP

      Understanding the Enterprise Systems Environment

      Skills you'll gain: Digital Transformation, Cloud Computing Architecture, Systems Design, Cloud Computing, SAP Applications, Cybersecurity, Software As A Service, Systems Analysis, Enterprise Architecture, Enterprise Resource Planning, Business Technologies, Data Modeling, Business Process Automation, Application Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      202 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Maryland, College Park

      Product Management Essentials

      Skills you'll gain: Stakeholder Management, Product Management, Team Leadership, Product Development, New Product Development, Commercialization, Product Lifecycle Management, Team Management, Product Roadmaps, Product Strategy, Cross-Functional Team Leadership, Marketing, Market Opportunities, Product Design, Agile Methodology, User Experience

      4.6
      Rating, 4.6 out of 5 stars
      ·
      325 reviews

      Beginner · Course · 1 - 4 Weeks

    • I

      IBM

      Supervised Machine Learning: Classification

      Skills you'll gain: Supervised Learning, Machine Learning Algorithms, Classification And Regression Tree (CART), Applied Machine Learning, Predictive Modeling, Scikit Learn (Machine Learning Library), Data Processing, Data Cleansing, Machine Learning, Regression Analysis, Data Manipulation, Business Analytics, Feature Engineering, Random Forest Algorithm, Statistical Modeling, Sampling (Statistics), Performance Metric

      4.8
      Rating, 4.8 out of 5 stars
      ·
      409 reviews

      Intermediate · Course · 1 - 3 Months

    • I

      IE Business School

      Storytelling in Branding and Content Marketing

      Skills you'll gain: Storytelling, Content Marketing, Brand Strategy, Content Creation, Branding, Marketing Communications, Brand Awareness, Advertising, Content Strategy, Journalism, Customer Engagement, Presentations, Target Audience

      4.4
      Rating, 4.4 out of 5 stars
      ·
      319 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      Corporate Finance I: Measuring and Promoting Value Creation

      Skills you'll gain: Mergers & Acquisitions, Working Capital, Financial Analysis, Business Valuation, Financial Statement Analysis, Financial Management, Corporate Finance, Return On Investment, Capital Budgeting, Cash Flows, Investment Management, Cash Flow Forecasting, Performance Measurement, Financial Forecasting, Risk Analysis

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.2K reviews

      Beginner · Course · 1 - 3 Months

    1…787980…513

    In summary, here are 10 of our most popular customer experience strategy (cx) courses

    • Introdução ao Marketing Analítico: Insper
    • Bridging the Gap between Strategy Design and Delivery: Brightline Initiative
    • Understanding Basic SQL Syntax : Coursera Project Network
    • Content, Advertising & Social IMC: Northwestern University
    • Digital Competition in Financial Services: Copenhagen Business School
    • Scaling with Google Cloud Operations: Google Cloud
    • Data-Driven Decision Making (DDDM): University at Buffalo
    • Understanding the Enterprise Systems Environment: SAP
    • Product Management Essentials: University of Maryland, College Park
    • Supervised Machine Learning: Classification: IBM

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok