• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      G

      Goodwill Industries International

      Goodwill® Career Coach and Navigator

      Skills you'll gain: Constructive Feedback, Interviewing Skills, Communication, Coaching, Accountability, Client Services, Virtual Teams, Customer Relationship Building, Professional Development, Diversity and Inclusion, Recruitment, Workforce Development, Ethical Standards And Conduct, Relationship Management, Active Listening, Telecommuting, Needs Assessment, Employee Onboarding, Goal Setting, LinkedIn

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      397 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • U

      Universidade de São Paulo

      Marketing e vendas B2B: Fechando novos negócios

      Skills you'll gain: Lead Generation, Sales Presentation, Business Marketing, B2B Sales, Customer Insights, Sales Process, Sales, Customer Retention, Target Audience, Customer Success Management, Marketing, Inside Sales, Marketing Strategies, Customer Relationship Building, Customer Acquisition Management, Marketing Automation, Marketing Communications

      4.8
      Rating, 4.8 out of 5 stars
      ·
      442 reviews

      Beginner · Course · 1 - 4 Weeks

    • N

      National Taiwan University

      BIM Application for Engineers

      Skills you'll gain: Autodesk Revit, Building Information Modeling, Autodesk, Construction Estimating, Simulation and Simulation Software, 3D Modeling, Construction Management, Data Integration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      503 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Cloudera

      Modern Big Data Analysis with SQL

      Skills you'll gain: Database Design, SQL, Apache Hive, Relational Databases, Databases, Database Management, Big Data, Database Systems, MySQL, Data Management, Query Languages, Amazon S3, Apache Hadoop, Data Storage, Operational Databases, Cloud Storage, Performance Tuning, PostgreSQL, Data Manipulation, Virtual Machines

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.4K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Macquarie University

      Data Visualization in Excel

      Skills you'll gain: Pivot Tables And Charts, Data Storytelling, Data Visualization Software, Interactive Data Visualization, Spreadsheet Software, Dashboard, Microsoft Excel, Excel Macros, Infographics, Data Analysis, Data Manipulation, Forecasting

      4.9
      Rating, 4.9 out of 5 stars
      ·
      1.2K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Introduction to Web Development

      Skills you'll gain: Version Control, Hypertext Markup Language (HTML), GitHub, Git (Version Control System), HTML and CSS, Cascading Style Sheets (CSS), Web Design and Development, Web Development, Web Design, Web Content, Front-End Web Development, Web Servers, Image Analysis, Semantic Web, Cloud Hosting, Browser Compatibility

      4.7
      Rating, 4.7 out of 5 stars
      ·
      3.7K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Leverage Data Science for a More Agile Supply Chain

      Skills you'll gain: Supply Chain Planning, Demand Planning, Customer Demand Planning, Inventory Management System, Inventory Control, Supply Chain Management, Capacity Planning, Materials Management, Process Optimization, Forecasting, Operations Management, Resource Allocation, Service Level, Capacity Management, Performance Measurement, Microsoft Excel, Data-Driven Decision-Making, Statistical Methods, Cost Reduction, Simulation and Simulation Software

      4.5
      Rating, 4.5 out of 5 stars
      ·
      438 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Design Thinking

      Skills you'll gain: Brainstorming, Design Thinking, Innovation, Ideation, Creative Thinking, User Research, Human Centered Design, Creative Problem-Solving, Design Research, Open Mindset, Stakeholder Management, Project Scoping, User Experience Design, Persona Development, Project Planning, Process Mapping, Value Engineering, Product Development, Growth Mindedness, Visionary

      4.6
      Rating, 4.6 out of 5 stars
      ·
      221 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Introduction to Databases

      Skills you'll gain: Database Design, Database Management Systems, SQL, Relational Databases, Databases, MySQL, Data Integrity, Query Languages, Data Manipulation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.3K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Fundamentals of Network Communication

      Skills you'll gain: Digital Communications, OSI Models, Network Protocols, TCP/IP, Network Routing, Network Architecture, Network Planning And Design, Computer Networking, Network Model, System Programming, Data Integrity

      4.6
      Rating, 4.6 out of 5 stars
      ·
      2.4K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Omnichannel Retail Strategy

      Skills you'll gain: Human Capital, Employee Retention, Workforce Development, Employee Training, Talent Management, Digital Transformation, Organizational Strategy, Human Resources, Employee Engagement, Supply Chain Management, E-Commerce, Customer experience strategy (CX), Supply Chain, Brand Strategy, Analytics, Brand Management, Business Analytics, Marketing Strategies, Customer Insights, Brand Loyalty

      4.7
      Rating, 4.7 out of 5 stars
      ·
      389 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      G

      Google Cloud

      Google Cloud Data Analytics

      Skills you'll gain: Data Lakes, Data Storytelling, Data Governance, Data Presentation, Data Architecture, Data Pipelines, Data Visualization Software, Dashboard, Data Management, Cloud Infrastructure, Generative AI, Data Cleansing, Cloud Storage, Data Transformation, Cloud Computing, Google Cloud Platform, Database Management, Data Ethics, Data Analysis, Analytics

      4.4
      Rating, 4.4 out of 5 stars
      ·
      172 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…717273…400

    In summary, here are 10 of our most popular customer experience courses

    • Goodwill® Career Coach and Navigator: Goodwill Industries International
    • Marketing e vendas B2B: Fechando novos negócios: Universidade de São Paulo
    • BIM Application for Engineers: National Taiwan University
    • Modern Big Data Analysis with SQL: Cloudera
    • Data Visualization in Excel: Macquarie University
    • Introduction to Web Development: University of California, Davis
    • Leverage Data Science for a More Agile Supply Chain: University of California, Irvine
    • Design Thinking: University of Virginia
    • Introduction to Databases: Meta
    • Fundamentals of Network Communication: University of Colorado System

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok