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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      V

      Voxy

      Low Intermediate English: Shopping & Customer Service

      Skills you'll gain: Product Knowledge, Language Learning, English Language, Customer Service, Retail Sales, Customer Inquiries, Customer Complaint Resolution, Telephone Skills, Vocabulary, Writing, Verbal Communication Skills, Oral Comprehension, Business Writing, Oral Expression, Grammar, Communication

      4.6
      Rating, 4.6 out of 5 stars
      ·
      18 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Generative AI for Sales Professionals

      Skills you'll gain: Microsoft Copilot, Forecasting, Revenue Forecasting, Sales Strategy, Sales Presentation, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Sales, Sales Pipelines, Taking Meeting Minutes, Microsoft Teams, Customer Insights, Data Quality, Meeting Facilitation, Customer Data Management, Generative AI Agents, Customer Engagement, Microsoft Outlook

      4.3
      Rating, 4.3 out of 5 stars
      ·
      10 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Marketing Mix Fundamentals

      Skills you'll gain: Marketing, Marketing Channel, Product Strategy, Marketing Communications, Product Management, Promotional Strategies, Marketing Strategies, Brand Management, Integrated Marketing Communications, Cross-Channel Marketing, Advertising, Media Planning, Product Lifecycle Management, Consumer Behaviour, Digital Media Strategy, Retail Store Operations, Conflict Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Virginia

      Coding for Designers, Managers, and Entrepreneurs

      Skills you'll gain: User Story, Prototyping, Model View Controller, Maintainability, Javascript, Cascading Style Sheets (CSS), Debugging, Hypertext Markup Language (HTML), HTML and CSS, User Interface (UI), Wireframing, Interactive Design, Javascript and jQuery, Web Design and Development, Web Design, Web Applications, User Centered Design, Application Programming Interface (API), Web Development, Discussion Facilitation

      4.2
      Rating, 4.2 out of 5 stars
      ·
      72 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      Icahn School of Medicine at Mount Sinai

      Network Analysis in Systems Biology

      Skills you'll gain: Bioinformatics, Unsupervised Learning, Network Analysis, Data Analysis, Molecular Biology, Statistical Analysis, Machine Learning Algorithms, Biology, Data Processing, Data Integration, R Programming, Unix Commands

      4.5
      Rating, 4.5 out of 5 stars
      ·
      200 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Sales Strategy

      Skills you'll gain: Sales Strategy, Sales, Sales Management, Sales Process, Market Intelligence, Competitive Intelligence, Business Strategy, Customer Analysis, Analysis, Competitive Analysis, Strategic Decision-Making, Market Analysis, Business Research

      4.5
      Rating, 4.5 out of 5 stars
      ·
      185 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Expressway to Data Science: R Programming and Tidyverse

      Skills you'll gain: Tidyverse (R Package), Rmarkdown, R Programming, Ggplot2, Data Import/Export, Data Analysis, Data Wrangling, Data Manipulation, Data Visualization Software, Data Science, Data Storytelling, Statistical Analysis, Relational Databases, Data Cleansing, Data Transformation, Statistical Programming, Statistical Reporting, Data Integration, Software Installation, Debugging

      4.1
      Rating, 4.1 out of 5 stars
      ·
      52 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Security Best Practices in Google Cloud

      Skills you'll gain: Identity and Access Management, Cloud Security, OAuth, Google Cloud Platform, Kubernetes, Cloud Storage, Security Controls, Data Storage Technologies, Application Security, Authorization (Computing), Data Security, Role-Based Access Control (RBAC), Hardening, Encryption, Key Management, Virtual Machines

      4.7
      Rating, 4.7 out of 5 stars
      ·
      350 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Simplilearn

      Multichannel Marketing - Email, Content and Mobile Marketing

      Skills you'll gain: Email Marketing, Content Strategy, Content Marketing, Customer Retention, HubSpot CRM, Marketing Strategies, Web Content, Paid media, Content Creation, Marketing Automation, Newsletters, Marketing, Digital Marketing, Growth Strategies, A/B Testing, Customer Relationship Management, Customer Acquisition Management, UI/UX Strategy, Digital Advertising, Online Advertising

      4.5
      Rating, 4.5 out of 5 stars
      ·
      20 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Modern Data Warehouse Analytics in Microsoft Azure

      Skills you'll gain: Azure Synapse Analytics, Power BI, Databricks, Microsoft Azure, Cloud Services, Data Warehousing, Cloud Storage, Databases, Data Lakes, Business Intelligence, Big Data, Extract, Transform, Load, Data Visualization Software, Data Integration, Data Processing, Data Pipelines

      4.4
      Rating, 4.4 out of 5 stars
      ·
      119 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      First Steps in Making the Business Case for Sustainability

      Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Change Management, Financial Analysis, Systems Thinking, Proposal Development, Business Transformation, Strategic Thinking, Business Metrics, Cost Benefit Analysis, Business Economics, Environmental Issue, Business, Global Marketing, Stakeholder Engagement, Packaging and Labeling, Product Lifecycle Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      210 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      The Define Phase for the 6 σ Black Belt

      Skills you'll gain: Six Sigma Methodology, Lean Six Sigma, Analysis, Process Improvement, Project Documentation, Quality Improvement, Process Capability, Customer Analysis, Continuous Quality Improvement (CQI), Project Management, Business Process

      4.4
      Rating, 4.4 out of 5 stars
      ·
      98 reviews

      Mixed · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Low Intermediate English: Shopping & Customer Service: Voxy
    • Generative AI for Sales Professionals: Microsoft
    • Marketing Mix Fundamentals: IE Business School
    • Coding for Designers, Managers, and Entrepreneurs: University of Virginia
    • Network Analysis in Systems Biology: Icahn School of Medicine at Mount Sinai
    • Sales Strategy: Fundação Instituto de Administração
    • Expressway to Data Science: R Programming and Tidyverse: University of Colorado Boulder
    • Security Best Practices in Google Cloud: Google Cloud
    • Multichannel Marketing - Email, Content and Mobile Marketing: Simplilearn
    • Modern Data Warehouse Analytics in Microsoft Azure: Microsoft

    Skills you can learn in Marketing

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    Brand (13)
    Digital Marketing (13)
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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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