What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

University of Colorado Boulder
Master of Science in Electrical and Computer Engineering
Skills you'll gain: User Story, Systems Engineering, Real-Time Operating Systems, New Product Development, Field-Programmable Gate Array (FPGA), Failure Analysis, Delegation Skills, Object Oriented Design, Sampling (Statistics), Supplier Management, Sustainability Reporting, Accountability, Data Ethics, Data Mining, Statistical Modeling, Unsupervised Learning, Proposal Writing, Generative AI, Process Capability, Diversity Equity and Inclusion Initiatives
Earn a degree
Degree · 1 - 4 Years
University of Colorado Boulder
Master of Science in Data Science
Skills you'll gain: User Story, Systems Engineering, Real-Time Operating Systems, New Product Development, Field-Programmable Gate Array (FPGA), Failure Analysis, Delegation Skills, Object Oriented Design, Sampling (Statistics), Supplier Management, Sustainability Reporting, Accountability, Data Ethics, Data Mining, Statistical Modeling, Unsupervised Learning, Proposal Writing, Generative AI, Process Capability, Diversity Equity and Inclusion Initiatives
Earn a degree
Degree · 1 - 4 Years
Status: New
Status: Free Trial
University of Minnesota
Business Model & Product Pitch
Skills you'll gain: Business Modeling, Entrepreneurship, Growth Strategies, Price Negotiation, Business Planning, Financial Modeling, Cost Accounting, Product Strategy, Product Development, New Product Development, Business Strategies, Value Propositions, Presentations, Business Metrics, Customer Acquisition Management, Market Analysis, Fundraising
Beginner · Course · 1 - 3 Months
Georgetown University
Bachelor of Arts in Liberal Studies
Skills you'll gain: Vulnerability Assessments, Operations Management, Data Storytelling, Business Strategy, Design Thinking, Competitive Intelligence, Survey Creation, Cyber Threat Intelligence, Social Justice, Descriptive Statistics, Environment, Business Ethics, Capital Budgeting, Market Opportunities, Storytelling, Marketing Planning, International Relations, Artificial Intelligence, Policy Development, Political Sciences
Earn a degree
Degree · 1 - 4 Years
IIT Guwahati
Bachelor of Science in Data Science & AI
Skills you'll gain: Package and Software Management, Linear Algebra, Data Structures, Data Warehousing, Database Management, Database Theory, Time Series Analysis and Forecasting, Writing, Algorithms, Java Programming, Object Oriented Programming (OOP), Spreadsheet Software, Econometrics, R Programming, Text Mining, Statistical Machine Learning, Artificial Intelligence, Data Visualization Software, C (Programming Language), Probability
Earn a degree
Degree · 1 - 4 Years
HEC Paris
Trust Based Leadership University Certificate
Skills you'll gain:
University Certificate · 6 - 12 Months
Status: Free Trial
Automatic Data Processing, Inc. (ADP)
ADP AIRS® Entry-Level Recruiter
Skills you'll gain:
Beginner · Professional Certificate · 3 - 6 Months
Indian School of Business
Certificate in Strategic Leadership
Skills you'll gain: Business Strategy, Crisis Management, Strategic Thinking, Strategic Leadership, Professional Development, Business Leadership, Growth Strategies, Business Modeling, Leadership Development, Leadership, Leadership and Management, Competitive Analysis, Stakeholder Communications, Executive Presence, Competitive Intelligence, Team Leadership, Strategic Decision-Making, Business Development, Value Propositions, Market Analysis
University Certificate · 6 - 12 Months
University of London
Graduate Certificate in Computer Science
Skills you'll gain: Virtual Reality, Human Computer Interaction, Game Design, Full-Stack Web Development, React Native, Agile Software Development, Animations, Data Ethics, Git (Version Control System), Event-Driven Programming, Network Security, Web Applications, Data Science, Natural Language Processing, Unsupervised Learning, Combinatorics, Database Design, Web Development, Generative AI, Usability Testing
Credit offered
Graduate Certificate · 6 - 12 Months
Pontificia Universidad Católica de Chile
Magíster en Business Analytics
Skills you'll gain: Revenue Management, Customer Analysis, Descriptive Analytics, FinTech, Database Design, People Analytics, Time Series Analysis and Forecasting, Biostatistics, Predictive Analytics, Statistical Reporting, Digital Transformation, Deep Learning, Risk Analysis, Bayesian Statistics, Cloud Security, Network Model, Data Visualization, Assertiveness, Web Scraping, Governance
Earn a degree
Degree · 1 - 4 Years
Pontificia Universidad Católica de Chile
Magíster en Inversiones y Finanzas Aplicadas
Skills you'll gain: Financial Statement Analysis, Descriptive Analytics, FinTech, Financial Statements, Business Analytics, Business Valuation, Derivatives, Strategic Decision-Making, Portfolio Management, Customer Analysis, Risk Analysis, Credit Risk, Digital Transformation, Cloud Security, Assertiveness, Governance, Financial Analysis, Object Oriented Programming (OOP), Investments, Financial Data
Earn a degree
Degree · 1 - 4 Years
Status: Free Trial
Coursera
Creating Engaging Content for YouTube
Skills you'll gain: Video Production, Web Analytics and SEO, Search Engine Optimization, Media Production, Content Development and Management, Content Strategy, Video Editing, Drive Engagement, Content Performance Analysis, Content Creation, Digital Content, Branding, Media Strategy, Marketing Channel, Live Streaming, Growth Strategies, Storytelling
Beginner · Course · 1 - 4 Weeks