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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      Oracle Database Foundations

      Skills you'll gain: Oracle Databases, Database Design, Database Theory, Database Management Systems, Relational Databases, Databases, Database Architecture and Administration, Data Storage, Transaction Processing, Data Modeling

      4.6
      Rating, 4.6 out of 5 stars
      ·
      447 reviews

      Beginner · Course · 1 - 3 Months

    • U

      Universidad Austral

      Diseño de Experiencia en Servicios

      Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      714 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Copilot: Your Everyday AI Companion

      Skills you'll gain: Prompt Engineering, Microsoft Copilot, Regulation and Legal Compliance, Data Ethics, Generative AI, Data Governance, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft 365, Customer experience improvement, Compliance Training, Business Process Automation, Workflow Management, Compliance Management, Self Service Technologies, Sales Process, Sales Strategy, Microsoft Teams, Customer Service, Information Privacy

      4.4
      Rating, 4.4 out of 5 stars
      ·
      57 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Toronto

      Spatial Analysis and Satellite Imagery in a GIS

      Skills you'll gain: Geographic Information Systems, GIS Software, Spatial Analysis, Spatial Data Analysis, Geospatial Mapping, Query Languages, Data Processing, Data Manipulation, Image Analysis, Data Integration

      4.9
      Rating, 4.9 out of 5 stars
      ·
      614 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      How to create a Jira SCRUM project

      Skills you'll gain: Jira (Software), Sprint Planning, Backlogs, Scrum (Software Development), User Story, Agile Methodology, Agile Project Management, Workflow Management, Run Chart, Prioritization, Dependency Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      450 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Generative AI: Transform Your Customer Support Career

      Skills you'll gain: Prompt Engineering, Standard Operating Procedure, Generative AI, Customer Support, ChatGPT, Customer Service, Customer experience improvement, Technical Support and Services, Procedure Development, Data Ethics, Artificial Intelligence, Customer Insights, User Feedback, Business Ethics, Language Interpretation, Translation, and Studies, Automation, Natural Language Processing

      4.9
      Rating, 4.9 out of 5 stars
      ·
      38 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      A Start Guide: Product Marketing Using G Suite

      Skills you'll gain: Product Knowledge, Product Marketing, Product Management, Product Assortment, Product Strategy, Go To Market Strategy, Product Development, New Product Development, Performance Analysis

      4.4
      Rating, 4.4 out of 5 stars
      ·
      40 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • C

      Copenhagen Business School

      The Neuromarketing Toolbox

      Skills you'll gain: Consumer Behaviour, Marketing Psychology, Market Research, Magnetic Resonance Imaging, Marketing, Neurology, Science and Research, Experimentation, Research Methodologies, Data Collection, Psychological Evaluations

      4.7
      Rating, 4.7 out of 5 stars
      ·
      198 reviews

      Beginner · Course · 1 - 3 Months

    • Y

      Yale University

      Creating Change through Social Entrepreneurship

      Skills you'll gain: Design Thinking, Community Outreach, Organizational Structure, Stakeholder Engagement, Entrepreneurship, Research and Design, Business Modeling, Communication, Advocacy, Innovation, Business Development, Fundraising, Performance Measurement

      4.8
      Rating, 4.8 out of 5 stars
      ·
      147 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Toronto

      GIS, Mapping, and Spatial Analysis Capstone

      Skills you'll gain: Spatial Analysis, Geographic Information Systems, Geospatial Mapping, ArcGIS, Data Visualization, Data Compilation, Data Mapping, Data Storytelling, Metadata Management, Data Integration, Data Management

      4.9
      Rating, 4.9 out of 5 stars
      ·
      311 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Product Owner Certification [PSPO I] Preparation

      Skills you'll gain: Backlogs, Agile Product Development, Stakeholder Communications, Product Roadmaps, Virtual Teams, Stakeholder Management, Agile Project Management, Product Strategy, Product Planning, Agile Methodology, User Story, Communication, Cross-Functional Collaboration, Strategic Planning, Product Management, Negotiation, Sprint Planning, Conflict Management, Product Requirements, Sprint Retrospectives

      4.6
      Rating, 4.6 out of 5 stars
      ·
      80 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Positioning: What you need for a successful Marketing Strategy

      Skills you'll gain: Product Marketing, Value Propositions, Target Market, Marketing, Product Strategy, Market Analysis, Marketing Strategy and Techniques, Market Trend, Competitive Analysis, Consumer Behaviour

      4.5
      Rating, 4.5 out of 5 stars
      ·
      968 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Oracle Database Foundations: LearnQuest
    • Diseño de Experiencia en Servicios: Universidad Austral
    • Microsoft Copilot: Your Everyday AI Companion: Microsoft
    • Spatial Analysis and Satellite Imagery in a GIS: University of Toronto
    • How to create a Jira SCRUM project: Coursera Project Network
    • Generative AI: Transform Your Customer Support Career: SkillUp EdTech
    • A Start Guide: Product Marketing Using G Suite: Coursera Project Network
    • The Neuromarketing Toolbox: Copenhagen Business School
    • Creating Change through Social Entrepreneurship: Yale University
    • GIS, Mapping, and Spatial Analysis Capstone: University of Toronto

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
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    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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