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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      The Data Science of Health Informatics

      Skills you'll gain: Health Informatics, Health Care, Health Information Management, Databases, Healthcare Industry Knowledge, Clinical Data Management, Electronic Medical Record, Data Mining, Data Analysis, Data Quality, Interoperability, Big Data, Query Languages, Data Integration

      4.6
      Rating, 4.6 out of 5 stars
      ·
      217 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Developing Mobile Apps with Flutter

      Skills you'll gain: Flutter (Software), Mobile Development, React Native, Apple iOS, iOS Development, Back-End Web Development, User Story, User Interface (UI), Application Development, Android Development, User Interface and User Experience (UI/UX) Design, Cross Platform Development, Application Programming Interface (API), Software Development Tools, UI Components, Application Deployment, Operational Databases, Database Development, Figma (Design Software), Databases

      4.5
      Rating, 4.5 out of 5 stars
      ·
      83 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Channel Management and Retailing

      Skills you'll gain: Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, E-Commerce, Market Dynamics, Vendor Relationship Management, Growth Strategies, Cross-Channel Marketing, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      NLP: Twitter Sentiment Analysis

      Skills you'll gain: Exploratory Data Analysis, Data Cleansing, Text Mining, Scikit Learn (Machine Learning Library), Probability & Statistics, Pandas (Python Package), Natural Language Processing, Data Processing, Statistical Modeling, Data Transformation, Data Analysis, Applied Machine Learning, Supervised Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      366 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      G

      Google

      Marketing digital e e-commerce do Google

      Skills you'll gain: Data Storytelling, Email Marketing, Google Ads, Digital Advertising, Social Media Marketing, Search Engine Optimization, Google Analytics, Customer Retention, Digital Marketing, Marketing Budgets, Loyalty Programs, Order Fulfillment, Search Engine Marketing, Web Analytics, Marketing Analytics, Media Planning, Content Creation, A/B Testing, Online Advertising, Copywriting

      4.9
      Rating, 4.9 out of 5 stars
      ·
      311 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Effective Sales – An Overview

      Skills you'll gain: Sales Management, Sales Strategy, Sales Process, Sales, Business Planning, Business Strategy, Cross-Functional Collaboration, Customer Relationship Building, Key Performance Indicators (KPIs), Goal Setting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      273 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      N

      Novartis

      Fundamentals of Good Clinical Practice: Prep and Personnel

      Skills you'll gain: Clinical Trials, Clinical Research, Healthcare Ethics, Medical Science and Research, Document Management, Regulatory Compliance, Record Keeping, Risk Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      116 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Business Analyst (ECBA) Certificate Preparation 

      Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Business Requirements, Stakeholder Management, Process Analysis, Data Modeling, Agile Methodology, Stakeholder Engagement, Requirements Analysis, Risk Analysis, Process Improvement, User Story, Project Management, Risk Management, Plan Execution, Project Planning, Analysis, Business Process

      4.8
      Rating, 4.8 out of 5 stars
      ·
      46 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Fundamentals of Immunology: Complement, MHC I and II, T Cells, and Cytokines

      Skills you'll gain: Molecular Biology, Biology, Biochemistry, Infectious Diseases, Microbiology, Laboratory Research

      4.8
      Rating, 4.8 out of 5 stars
      ·
      493 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Data Warehouse Fundamentals

      Skills you'll gain: Data Warehousing, Extract, Transform, Load, Star Schema, IBM DB2, Data Modeling, Snowflake Schema, PostgreSQL, Database Design, Data Architecture, Data Mart, Database Systems, Data Lakes, Data Validation, Data Integration, SQL, Data Cleansing, Query Languages, Data Quality

      4.5
      Rating, 4.5 out of 5 stars
      ·
      229 reviews

      Intermediate · Course · 1 - 4 Weeks

    • N

      National Taiwan University

      服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)

      Skills you'll gain: Revenue Management, Service Design, Customer experience improvement, Financial Services, Market Dynamics, Innovation, Product Design, Business Modeling, Platform As A Service (PaaS), Business Strategy, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      149 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Toronto

      Spatial Analysis and Satellite Imagery in a GIS

      Skills you'll gain: Geographic Information Systems, GIS Software, Spatial Analysis, Spatial Data Analysis, Geospatial Mapping, Query Languages, Data Processing, Data Manipulation, Image Analysis, Data Integration

      4.9
      Rating, 4.9 out of 5 stars
      ·
      614 reviews

      Beginner · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • The Data Science of Health Informatics: Johns Hopkins University
    • Developing Mobile Apps with Flutter: IBM
    • Channel Management and Retailing : IE Business School
    • NLP: Twitter Sentiment Analysis: Coursera Project Network
    • Marketing digital e e-commerce do Google: Google
    • Effective Sales – An Overview: Fundação Instituto de Administração
    • Fundamentals of Good Clinical Practice: Prep and Personnel: Novartis
    • Business Analyst (ECBA) Certificate Preparation : SkillUp EdTech
    • Fundamentals of Immunology: Complement, MHC I and II, T Cells, and Cytokines: Rice University
    • Data Warehouse Fundamentals: IBM

    Skills you can learn in Marketing

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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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