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Explore the Customer Journey Course Catalog
- Status: Free Trial
Macquarie University
Skills you'll gain: Adaptability, Business Writing, Professional Development, Communication, Proactivity, Personal Development, LinkedIn, Professional Networking, Planning, Lifelong Learning, Self-Awareness, Design Thinking, Branding, Interviewing Skills, Creative Thinking, Emotional Intelligence
- Status: Free
Coursera Project Network
Skills you'll gain: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media
ESSEC Business School
Skills you'll gain: Business Modeling, Market Research, Business Planning, Entrepreneurship, Key Performance Indicators (KPIs), Marketing, Performance Measurement, Sustainability Reporting, Stakeholder Engagement, Target Market, Customer Analysis, Business Strategy, Needs Assessment, Goal Setting, Governance, Financial Planning
- Status: Free Trial
Emory University
Skills you'll gain: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Marketing Effectiveness, Data-Driven Decision-Making, Customer Analysis, Customer experience improvement, Customer Insights, Marketing Strategies, Marketing, Content Marketing, MarTech, Data Ethics, Customer Engagement, Customer Acquisition Management, Marketing Psychology
Coursera Instructor Network
Skills you'll gain: Sales Territory Management, B2B Sales, Sales Management, Enterprise Sales, Consultative Selling, Sales, Sales Strategy, Sales Training, Market Opportunities, Market Analysis, Sales Operations, Sales Process, Market Research, Competitive Intelligence, Customer Relationship Management, Negotiation
Coursera Project Network
Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Web Analytics
- Status: Free Trial
DeepLearning.AI
Skills you'll gain: Data Modeling, Data Transformation, Data Processing, Data Warehousing, Apache Hadoop, Data Integration, Extract, Transform, Load, Data Pipelines, Apache Spark, Feature Engineering, Data Manipulation, Star Schema, Applied Machine Learning, Real Time Data, Machine Learning Methods
- Status: Free Trial
The Chinese University of Hong Kong
Skills you'll gain: Consumer Behaviour, Brand Management, Marketing, Global Marketing, Digital Media Strategy, Market Dynamics, Advertising, E-Commerce, Cultural Sensitivity, Cultural Diversity, Social Sciences, Sociology
- Status: Free Trial
Illinois Tech
Skills you'll gain: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation
- Status: Free Trial
Skills you'll gain: TikTok, Storytelling, Video Editing, Content Creation, Social Media Content, Social Media, Social Media Marketing, User Research, Business Marketing, Customer Engagement, User Accounts, Demography
- Status: Free Trial
Michigan State University
Skills you'll gain: Design Thinking, Ideation, Innovation, Market Opportunities, Creative Thinking, Creativity, Entrepreneurship, Product Development, Resource Planning, Market Research, Customer Insights, User Research, Decision Making
- Status: Free Trial
Skills you'll gain: Technical Design, User Feedback, Technical Consulting, Solution Design, Solution Architecture, SAP Applications, Technology Roadmaps, System Implementation, Business Requirements, Gap Analysis, Customer Engagement, Presentations
In summary, here are 10 of our most popular customer journey courses
- Career planning: Your career, your life:Â Macquarie University
- Create Customer Personas in Canva:Â Coursera Project Network
- L'entrepreneuriat social: faire son business plan:Â ESSEC Business School
- AI for Marketing:Â Emory University
- B2B and Territory Sales Strategies and Techniques:Â Coursera Instructor Network
- Create a services customer satisfaction process:Â Coursera Project Network
- Data Modeling, Transformation, and Serving:Â DeepLearning.AI
- Selling to Chinese Consumers:Â The Chinese University of Hong Kong
- Marketing Strategy:Â Illinois Tech
- Getting Started with TikTok:Â Aptly