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Explore the Customer Journey Course Catalog
- Status: Free Trial
Goodwill Industries International
Skills you'll gain: Communication, Client Services, Coaching, Customer Relationship Building, Diversity and Inclusion, Professional Development, Workforce Development, Ethical Standards And Conduct, Relationship Management, Active Listening, Empathy, Human Services, Mentorship, Goal Setting
- Status: Free Trial
Skills you'll gain: Requirements Elicitation, Business Analysis, Process Analysis, Requirements Analysis, Digital Transformation, Business Process, Gap Analysis, Business Requirements, Business Transformation, Systems Analysis, Stakeholder Engagement, Data-Driven Decision-Making, Stakeholder Communications, Project Management, Change Management
- Status: Free
Coursera Project Network
Skills you'll gain: Customer Engagement, Canva (Software), Selling Techniques, Video Production, Marketing Materials, Presentations, Promotional Materials, Social Media Campaigns, Promotional Strategies, Multimedia, Marketing, Social Media Marketing, Value Propositions, Content Creation, Animations
- Status: Free Trial
Skills you'll gain: Large Language Modeling, Generative AI, PyTorch (Machine Learning Library), Text Mining, Natural Language Processing, Artificial Intelligence and Machine Learning (AI/ML), Artificial Neural Networks, Data Processing
- Status: Free Trial
Skills you'll gain: Social Media Management, Social Media Content, Content Creation, Content Performance Analysis, Social Media Marketing, Social Media Campaigns, Instagram, Content Management, Social Media Strategy, Drive Engagement, Facebook, Brand Management, Brand Awareness, Customer Engagement
- Status: Free Trial
Tableau Learning Partner
Skills you'll gain: Tableau Software, Data Presentation, Interactive Data Visualization, Data Visualization Software, Business Analytics, Business Intelligence, Data Integration, Data Analysis, Data Cleansing, Data Processing, Performance Tuning
- Status: Free Trial
Google Cloud
Skills you'll gain: Cloud Management, Google Cloud Platform, Cloud Computing, DevOps, Operational Excellence, Cloud Infrastructure, Cloud-Native Computing, Cost Management, Site Reliability Engineering, Operational Efficiency, Budget Management, Scalability, Corporate Sustainability, System Monitoring, Customer Support
Duke University
Skills you'll gain: Advertising, Media and Communications, Digital Advertising, Marketing, Culture, Art History, Creativity, Consumer Behaviour, Business Ethics, Diversity and Inclusion
- Status: Free Trial
University of Michigan
Skills you'll gain: Generative AI, Governance, Data Management, Compliance Management, Consumer Behaviour, Regulatory Compliance, Business Risk Management, Business Operations, Data Ethics, Automation, Stakeholder Management, Workforce Development, Artificial Intelligence, Technology Strategies, Cost Benefit Analysis, Business Ethics, Labor Relations, Human Resources, Operational Risk, Strategic Thinking
University of Illinois Urbana-Champaign
Skills you'll gain: Customer Insights, Design Thinking, New Product Development, Customer experience strategy (CX), Customer experience improvement, Product Development, Customer Analysis, Consumer Behaviour, Business Research, User Research, Persona Development, Product Management, Process Mapping, Analysis, Needs Assessment
University of Pennsylvania
Skills you'll gain: Risk Management, Organizational Structure, Organizational Strategy, Strategic Leadership, Culture, Organizational Effectiveness, Customer Analysis, Market Opportunities, Organizational Leadership, Strategic Communication, Stakeholder Communications, Liberal Arts, Target Audience, Value Propositions, Performance Measurement
Lund University
Skills you'll gain: Corporate Sustainability, Sustainability Reporting, Environmental Social And Corporate Governance (ESG), Economics, Environmental Management Systems, Policy Development, Environmental Policy, Consumer Behaviour, Business Strategy, Community Development, Policy Analysis
In summary, here are 10 of our most popular customer journey courses
- Foundations of Career Navigating and Coaching:Â Goodwill Industries International
- Introduction to Business Analysis:Â IBM
- Create a Promotional Video using Canva:Â Coursera Project Network
- Generative AI and LLMs: Architecture and Data Preparation:Â IBM
- Gestión de redes sociales: Meta
- Introduction to Tableau:Â Tableau Learning Partner
- Scaling with Google Cloud Operations:Â Google Cloud
- Advertising and Society:Â Duke University
- Responsible Generative AI:Â University of Michigan
- Customer Insights: New Product Development Orientation:Â University of Illinois Urbana-Champaign