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    • Conflict Resolution

    Conflict Resolution Courses Online

    Understand conflict resolution principles for managing disagreements. Learn to apply conflict resolution techniques in various settings.

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    Explore the Conflict Resolution Course Catalog

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Preparing for Your Call Center Customer Service Role

      Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Customer Support, Professionalism, LinkedIn, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 4 Weeks

    • E

      ESSEC Business School

      Animer une séance collaborative

      Skills you'll gain: Meeting Facilitation, Collaboration, Organizational Skills, Drive Engagement, Teamwork, Innovation, Conflict Management, Decision Making

      4.5
      Rating, 4.5 out of 5 stars
      ·
      558 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Liderazgo y comunicación

      Skills you'll gain: Social Skills, Verbal Communication Skills, Leadership, Emotional Intelligence, Team Management, Communication, Leadership and Management, Leadership Development, Business Leadership, Interpersonal Communications, Industrial and Organizational Psychology, Non-Verbal Communication, Coaching, Cognitive flexibility, Goal Setting, Learning Styles

      4.9
      Rating, 4.9 out of 5 stars
      ·
      216 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      Universidad de los Andes

      Formadores de Ciudadanía

      Skills you'll gain: Teaching, Diversity Awareness, Community Development, Pedagogy, Conflict Management, Train The Trainer, Instructing, Instructional Strategies, Cultural Diversity, Classroom Management, Working With Children, Empathy, Collaboration, Decision Making

      4.9
      Rating, 4.9 out of 5 stars
      ·
      488 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Copenhagen

      After the Arab Spring – Democratic Aspirations and State Failure

      Skills you'll gain: Demography, Social Studies, Social Sciences, Cultural Diversity, Political Sciences, International Relations, Sociology, World History, Governance, Socioeconomics, Higher Education, Policy Analysis, Economic Development, Economics, Education and Training

      4.7
      Rating, 4.7 out of 5 stars
      ·
      534 reviews

      Beginner · Course · 1 - 3 Months

    • P

      Peking University

      中级商务汉语(入职与营销篇)

      Skills you'll gain: Interviewing Skills, Product Knowledge, Business Marketing, Business Communication, Customer Complaint Resolution, Product Demonstration, Marketing Strategies, Verbal Communication Skills, Business Correspondence, Customer Service, Company, Product, and Service Knowledge, Product Marketing, Rapport Building, Advertising, Vocabulary, Language Learning

      4.9
      Rating, 4.9 out of 5 stars
      ·
      145 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Strategic Communications in Technical Organizations

      Skills you'll gain: Request for Proposal, Conflict Management, Presentations, Teamwork, Technical Communication, Storytelling, Persuasive Communication, Communication Strategies, Organizational Strategy, Non-Verbal Communication, Proposal Writing, Business Communication, Interpersonal Communications, Intercultural Competence, Target Audience, Business Writing, Strategic Communication, Communication, Ethical Standards And Conduct, Negotiation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      19 reviews

      Intermediate · Specialization · 3 - 6 Months

    • U

      University of New Mexico

      Web Application Development: Basic Concepts

      Skills you'll gain: Version Control, Web Applications, Full-Stack Web Development, Git (Version Control System), Middleware, Software Architecture, User Interface (UI), Agile Software Development, Application Frameworks, Ajax, Model View Controller, Databases, Relational Databases, Software Engineering, Software Development, Software Design Patterns, Hypertext Markup Language (HTML), Javascript

      4.3
      Rating, 4.3 out of 5 stars
      ·
      184 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Sales & Marketing Alignment

      Skills you'll gain: Sales Management, Sales Strategy, Sales, Conflict Management, Marketing, Marketing Planning, Strategic Marketing, Marketing Effectiveness, Organizational Strategy, Product Promotion, Cross-Functional Collaboration, Gap Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      79 reviews

      Intermediate · Course · 1 - 4 Weeks

    • E

      Erasmus University Rotterdam

      Reputation Crisis? Facebook meets Cambridge Analytica

      Skills you'll gain: Corporate Communications, Crisis Management, Business Ethics, Public Relations, Social Media Management, Facebook, Stakeholder Management, Governance, Policy Analysis, Data Ethics, Leadership, Information Privacy, Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      13 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Project Manager Engagement with Stakeholders

      Skills you'll gain: Stakeholder Engagement, Stakeholder Management, Conflict Management, Project Management Institute (PMI) Methodology, Strategic Communication, Cultural Diversity, Project Management, Cultural Sensitivity, Interpersonal Communications, Communication, Organizational Structure, Influencing, Relationship Building

      4.8
      Rating, 4.8 out of 5 stars
      ·
      46 reviews

      Beginner · Course · 1 - 4 Weeks

    • E

      Emory University

      From Freedom Rides to Ferguson: Narratives of Nonviolence in the American Civil Rights Movement

      Skills you'll gain: Community Organizing, Social Justice, Social Sciences, Community Development, De-escalation Techniques, Social Studies, Advocacy, Conflict Management, Education and Training, Cultural Responsiveness, Civil Law, Diversity Awareness, Discussion Facilitation, Media and Communications

      4.8
      Rating, 4.8 out of 5 stars
      ·
      317 reviews

      Mixed · Course · 1 - 3 Months

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    1…303132…58

    In summary, here are 10 of our most popular conflict resolution courses

    • Preparing for Your Call Center Customer Service Role: CVS Health
    • Animer une séance collaborative: ESSEC Business School
    • Liderazgo y comunicación: Universidad de Palermo
    • Formadores de Ciudadanía: Universidad de los Andes
    • After the Arab Spring – Democratic Aspirations and State Failure: University of Copenhagen
    • 中级商务汉语(入职与营销篇): Peking University
    • Strategic Communications in Technical Organizations: Johns Hopkins University
    • Web Application Development: Basic Concepts: University of New Mexico
    • Sales & Marketing Alignment: Fundação Instituto de Administração
    • Reputation Crisis? Facebook meets Cambridge Analytica: Erasmus University Rotterdam

    Frequently Asked Questions about Conflict Resolution

    Conflict resolution courses cover a variety of topics essential for understanding and managing conflicts in various settings. These include the basics of conflict theory, communication skills, and negotiation techniques. Learners will explore topics such as mediation processes, cultural considerations in conflict resolution, and strategies for managing workplace conflicts. Advanced courses might cover areas like restorative justice, advanced negotiation strategies, and conflict resolution in international settings. Practical exercises and role-playing scenarios help learners apply these concepts to real-world conflicts, enhancing their ability to resolve disputes effectively.‎

    Choosing the right conflict resolution course depends on your current skill level and career aspirations. Beginners should look for courses that cover the basics of conflict theory, effective communication, and introductory negotiation techniques. Those with some experience might benefit from intermediate courses focusing on mediation, cultural considerations in conflict resolution, and advanced negotiation strategies. Advanced learners or professionals seeking specialized knowledge might consider courses on restorative justice, conflict resolution in international settings, or preparing for roles in mediation and arbitration. Reviewing course content, instructor expertise, and learner feedback can help ensure the course aligns with your goals.‎

    A certificate in conflict resolution can open up various career opportunities in human resources, law, education, and international relations. Common roles include mediator, conflict resolution specialist, HR manager, and negotiation consultant. These positions involve managing and resolving conflicts, facilitating negotiations, developing conflict resolution strategies, and promoting peaceful solutions. With the increasing importance of effective conflict management in various sectors, earning a certificate in conflict resolution can significantly enhance your career prospects and opportunities for advancement in fields such as corporate settings, non-profit organizations, legal services, and government agencies.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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