What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

Status: Free Trial
Google
Tools of the Trade: Linux and SQL
Skills you'll gain: Bash (Scripting Language), Operating Systems, File Systems, Linux Commands, Linux, SQL, Unix, Database Management, Command-Line Interface, Relational Databases, Authorization (Computing), Authentications, User Accounts
4.8
Rating, 4.8 out of 5 stars
5.5K reviews
Beginner · Course · 1 - 4 Weeks
Wesleyan University
Social Psychology
Skills you'll gain: Social Sciences, Psychology, Persuasive Communication, Behavior Management, Conflict Management, Interpersonal Communications, Cultural Diversity, Research, Ethical Standards And Conduct, Experimentation
4.7
Rating, 4.7 out of 5 stars
5K reviews
Beginner · Course · 1 - 3 Months
Status: Free
Coursera Project Network
Getting Started with Microsoft Excel
Skills you'll gain: Microsoft Excel, Excel Formulas, Spreadsheet Software, Productivity Software, Microsoft 365
4.6
Rating, 4.6 out of 5 stars
12K reviews
Intermediate · Guided Project · Less Than 2 Hours
Status: Free Trial
Meta
Database Structures and Management with MySQL
Skills you'll gain: MySQL, Database Management, Stored Procedure, Database Design, Database Systems, Relational Databases, SQL, Database Development, Query Languages, Data Integrity, Data Validation
4.8
Rating, 4.8 out of 5 stars
515 reviews
Beginner · Course · 1 - 4 Weeks
Status: Free Trial
Johns Hopkins University
The Data Scientist’s Toolbox
Skills you'll gain: Rmarkdown, Version Control, Data Science, Big Data, Git (Version Control System), GitHub, Data Analysis, R Programming, Statistical Programming, Development Environment, Integrated Development Environments, Software Installation
4.6
Rating, 4.6 out of 5 stars
34K reviews
Mixed · Course · 1 - 4 Weeks
Starweaver
Personal Productivity, Time Management and Prioritization
Skills you'll gain: Organizational Skills, Prioritization, Productivity, Time Management, Strategic Prioritization, Productivity Software, Goal Setting, Multitasking, Calendar Management, Office Management, Stress Management, Document Management, Planning, Mental Concentration
4.7
Rating, 4.7 out of 5 stars
316 reviews
Beginner · Course · 1 - 4 Weeks
Status: Free Trial
Macquarie University
Negotiation skills: Negotiate and resolve conflict
Skills you'll gain: Conflict Management, Negotiation, Intercultural Competence, Stakeholder Management, Leadership, Leadership and Management, Organizational Leadership, Emotional Intelligence, Cultural Diversity, Self-Awareness, Communication
4.7
Rating, 4.7 out of 5 stars
773 reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
University of Pennsylvania
Entrepreneurship
Skills you'll gain: Growth Strategies, Key Performance Indicators (KPIs), Entrepreneurial Finance, Entrepreneurship, Digital Marketing, Business Valuation, Market Opportunities, Proposal Development, Customer Acquisition Management, Peer Review, Branding, Lean Methodologies, Business Metrics, Marketing Strategies, Financial Analysis, Product Development, Due Diligence, Team Building, Ideation, Private Equity
4.8
Rating, 4.8 out of 5 stars
5.6K reviews
Beginner · Specialization · 3 - 6 Months
Coursera Instructor Network
Real Estate Property Management
Skills you'll gain: Property Management, Property and Real Estate, Real Estate, Commercial Real Estate, Asset Management, Property Maintenance, Operational Performance Management, Operational Efficiency, Innovation, Technology Strategies
4.7
Rating, 4.7 out of 5 stars
115 reviews
Beginner · Course · 1 - 4 Weeks
Coursera Instructor Network
Project Risk Management
Skills you'll gain: Project Risk Management, Risk Management, Risk Management Framework, Risk Analysis, Risk Mitigation, Business Risk Management, Governance Risk Management and Compliance, Stakeholder Communications
4.7
Rating, 4.7 out of 5 stars
124 reviews
Beginner · Course · 1 - 4 Weeks
Status: Free Trial
Macquarie University
Excel Skills for Business: Intermediate I
Skills you'll gain: Microsoft Excel, Dashboard, Spreadsheet Software, Excel Formulas, Data Analysis Expressions (DAX), Data Visualization, Consolidation, Business Reporting, Data Management, Data Cleansing, Automation
4.9
Rating, 4.9 out of 5 stars
17K reviews
Intermediate · Course · 1 - 3 Months
Status: Free Trial
University of Pennsylvania
Fundamentals of Quantitative Modeling
Skills you'll gain: Mathematical Modeling, Statistical Modeling, Regression Analysis, Business Modeling, Financial Modeling, Business Mathematics, Markov Model, Probability, Predictive Analytics, Process Optimization, Risk Management, Statistics, Probability Distribution, Simulation and Simulation Software, Forecasting
4.6
Rating, 4.6 out of 5 stars
9.2K reviews
Mixed · Course · 1 - 4 Weeks