What is conflict management?

"Conflict management involves using certain strategies and techniques to resolve disagreements. Conflict management is used to prevent and address disputes that arise between organizations and within organizations, but it can be applied to personal relationships as well. There are five styles of conflict management. Collaborating involves looking for a solution that appeases everyone involved. Avoiding is a style that aims to postpone addressing the issue. Competing is when both parties aim to get what they want, regardless of the damage to the relationship. Compromising is when parties look for a mutually acceptable outcome, even if they both have to give up something in the process. Accommodating is when one party sacrifices their own desires for the sake of peace."

What are typical careers that use conflict management?

"After you master conflict management, you can work as a mediator or arbitrator. Both jobs aim to resolve disputes between multiple parties, but they do so in different ways. An arbitrator listens to both sides of an argument, weighs the evidence, and then declares a solution. The process is similar to a judge reaching a conclusion after listening to a court case. Unlike an arbitrator, a mediator doesn't declare a winning party. A mediator simply acts as a neutral third party and helps the multiple parties reach an agreement. The mediation process is less formal than arbitration, but the result is typically something that's mutually beneficial for all parties. Conflict management skills are also generally useful in any job that requires working with a team. You can use your knowledge to settle an argument between coworkers or diffuse tension with a client."

How can online courses help me learn about conflict management?

Online courses on conflict management will introduce you to various types of conflicts and ways to resolve them. Lessons will focus on topics ranging from negotiation skills and creative problem solving to emotional intelligence and leadership training. Online courses offer flexibility. Instructors give you access to video lectures and reading material, and then you can work through the course in your own time.

What are the benefits of taking an online Conflict Management course?

Online Conflict Management courses offer a convenient and flexible way to enhance your knowledge or learn new Conflict Management skills. Choose from a wide range of Conflict Management courses offered by top universities and industry leaders tailored to various skill levels.

What Conflict Management courses are best for training and upskilling employees or the workforce?

When looking to enhance your workforce's skills in Conflict Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here .

Top Conflict Management Courses - Learn Conflict Management Online

Explore the Conflict Management Course Catalog

Status: Free Trial
Amazon Web Services
AWS Fundamentals
Skills you'll gain: AWS Identity and Access Management (IAM), Amazon CloudWatch, Amazon DynamoDB, Amazon Web Services, Serverless Computing, Cloud Computing, Amazon S3, Scalability, Amazon Elastic Compute Cloud, Event-Driven Programming, Solution Architecture, Cloud Computing Architecture, Data Migration, Cloud Storage, API Gateway, Hybrid Cloud Computing, Cloud Management, Cloud Infrastructure, Cloud Security, Data Import/Export
4.8
Rating, 4.8 out of 5 stars
6.4K reviews
Beginner · Specialization · 1 - 3 Months
Status: Free Trial
Automatic Data Processing, Inc. (ADP)
ADP Entry-Level Payroll Specialist
Skills you'll gain: Payroll, Payroll Processing, Payroll Systems, Payroll Administration, Payroll Tax, Payroll Reporting, Compensation Strategy, Tax Management, Data Entry, Employee Onboarding, Labor Compliance, Labor Law, Human Resource Strategy, Compensation Management, Compensation and Benefits, Non-Profit Accounting, Tax Compliance, Human Resources, Benefits Administration, Specialized Accounting
4.7
Rating, 4.7 out of 5 stars
457 reviews
Beginner · Professional Certificate · 3 - 6 Months
Yale University
American Contract Law I
Skills you'll gain: Case Law, Legal Writing, Commercial Laws, Legal Research, Contract Review, Civil Law, Contract Compliance
4.8
Rating, 4.8 out of 5 stars
1K reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
Meta
Introduction to Databases
Skills you'll gain: Database Design, Database Management Systems, SQL, Relational Databases, Databases, MySQL, Data Integrity, Query Languages, Data Manipulation
4.7
Rating, 4.7 out of 5 stars
1.3K reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
University of California, Irvine
Types of Conflict
Skills you'll gain: Conflict Management, Mediation, Teamwork, Leadership, Interpersonal Communications, Communication Strategies, Employee Engagement, Problem Solving, Decision Making
4.5
Rating, 4.5 out of 5 stars
1.2K reviews
Mixed · Course · 1 - 3 Months
Technical University of Denmark (DTU)
Environmental Management & Ethics
Skills you'll gain: Environmental Regulations, Environment, Environmental Policy, Environmental Issue, Environmental Engineering, Ethical Standards And Conduct, Environmental Science, Systems Thinking, Law, Regulation, and Compliance, Mitigation, Cost Benefit Analysis, Economics
4.7
Rating, 4.7 out of 5 stars
409 reviews
Mixed · Course · 1 - 3 Months
Case Western Reserve University
Becoming a Sports Agent
Skills you'll gain: Labor Relations, Brand Management, Arbitration, Contract Negotiation, Client Services, Recruitment, Legal Strategy, Financial Management, Relationship Management, Financial Planning
4.7
Rating, 4.7 out of 5 stars
149 reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
Duke University
Excel to MySQL: Analytic Techniques for Business
Skills you'll gain: Data Storytelling, Database Design, Dashboard, MySQL, Relational Databases, SQL, Tableau Software, Business Analytics, Business Metrics, Data Visualization Software, Analytics, Data Visualization, Business Process Improvement, Business Intelligence, Financial Modeling, Microsoft Excel, Business Process, Probability Distribution, Business Risk Management, Predictive Modeling
4.6
Rating, 4.6 out of 5 stars
15K reviews
Beginner · Specialization · 3 - 6 Months
Stanford University
Game Theory
Skills you'll gain: Game Theory, Strategic Decision-Making, Mathematical Modeling, Graph Theory, Bayesian Statistics, Behavioral Economics, Probability, Economics, Markov Model, Algorithms
4.6
Rating, 4.6 out of 5 stars
4.8K reviews
Beginner · Course · 1 - 3 Months
Status: Free Trial
University of California, Irvine
Initiating and Planning Projects
Skills you'll gain: Stakeholder Management, Conflict Management, Project Management, Project Planning, Project Management Life Cycle, Project Documentation, Project Scoping, Project Coordination, Organizational Structure, Influencing
4.7
Rating, 4.7 out of 5 stars
23K reviews
Mixed · Course · 1 - 3 Months
Status: Free Trial
University of California, Irvine
Inventory Management
Skills you'll gain: Inventory Management System, Inventory Control, Customer Demand Planning, Supply Chain Management, Demand Planning, Service Level, Forecasting, Cost Management, Operations Research, Statistical Methods
4.6
Rating, 4.6 out of 5 stars
194 reviews
Intermediate · Course · 1 - 4 Weeks
Status: Free Trial
Google
Tools of the Trade: Linux and SQL
Skills you'll gain: Bash (Scripting Language), Operating Systems, File Systems, Linux Commands, Linux, SQL, Unix, Database Management, Command-Line Interface, Relational Databases, Authorization (Computing), Authentications, User Accounts
4.8
Rating, 4.8 out of 5 stars
5.5K reviews
Beginner · Course · 1 - 4 Weeks