• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Knowledge Management

    Knowledge Management Courses Online

    Master knowledge management for capturing and sharing organizational knowledge. Learn about KM strategies, tools, and best practices.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Complete graduate-level learning without committing to a full degree program.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Knowledge Management Course Catalog

    • N

      Northwestern University

      Sports Marketing

      Skills you'll gain: Event Marketing, Marketing, Social Media, Media Relations, Marketing Strategies, Loyalty Programs, Brand Management, Event Planning, Public Relations, Revenue Management, Promotional Strategies, Strategic Partnership, Crisis Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.4K reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      PMI-PMP® Certification Training Course

      Skills you'll gain: Cost Management, Scope Management, Agile Project Management, Agile Methodology, Stakeholder Engagement, Project Management, Project Schedules, Cost Estimation, Kanban Principles, Project Scoping, Project Risk Management, Lean Methodologies, Conflict Management, Project Management Institute (PMI) Methodology, Project Management Office (PMO), Project Coordination, Stakeholder Management, Project Planning, Project Management Life Cycle, Performance Analysis

      4.5
      Rating, 4.5 out of 5 stars
      ·
      279 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      IT Security: Defense against the digital dark arts

      Skills you'll gain: Information Systems Security, Network Security, Computer Security, Application Security, Cybersecurity, Security Awareness, Cyber Attacks, Encryption, Data Security, Cryptography, Security Strategy, Information Technology, Security Management, Authorization (Computing), Threat Management, Firewall, Network Administration, Identity and Access Management, Threat Detection, Hardening

      4.8
      Rating, 4.8 out of 5 stars
      ·
      25K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Search Engine Optimization (SEO)

      Skills you'll gain: Keyword Research, Search Engine Optimization, Web Analytics and SEO, Content Creation, Social Media Strategy, Competitive Analysis, Target Audience, Client Services, Content Marketing, Peer Review, Social Media Marketing, Consumer Behaviour, Google Analytics, Presentations, Marketing, Forecasting, Digital Marketing, Expectation Management, Content Strategy, User Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      13K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Google Data Analytics Capstone: Complete a Case Study

      Skills you'll gain: Interviewing Skills, Data Analysis, Data Processing, Analytical Skills, Artificial Intelligence, Recruitment, Data-Driven Decision-Making, Data Storytelling, Project Documentation, Presentations, Portfolio Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      18K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Financial Management

      Skills you'll gain: Financial Statement Analysis, Financial Statements, Return On Investment, Risk Management, Balance Sheet, Accounts Receivable, Business Risk Management, Credit Risk, Income Statement, Stakeholder Communications, Operational Risk, Resource Allocation, Proposal Development, Cash Management, Accounts Payable, Key Performance Indicators (KPIs), Capital Budgeting, Financial Analysis, Cash Flows, Financial Data

      4.8
      Rating, 4.8 out of 5 stars
      ·
      149 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft 365 Fundamentals

      Skills you'll gain: Multimedia, Microsoft PowerPoint, Microsoft Excel, Excel Formulas, Microsoft Word, Microsoft 365, Data Visualization, Presentations, Spreadsheet Software, Productivity Software, Collaborative Software, Data Import/Export, Microsoft Windows, Proofreading, Editing, Document Management, Technical Documentation, Writing, Data Entry, Data Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      5.3K reviews

      Beginner · Specialization · 3 - 6 Months

    • S

      Starweaver

      Hospitality Luxury Brand Management

      Skills you'll gain: Hospitality Management, Hospitality Services, Hospitality, Brand Management, Hotel And Restaurant Management, Branding, Brand Awareness, Brand Marketing, Brand Strategy, Brand Loyalty, Revenue Management, Business Ethics, Digital Transformation, Personalized Service, Market Dynamics, Corporate Sustainability, Quality Management, Customer experience improvement, Crisis Management, Innovation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      141 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      N

      New York Institute of Finance

      Operational Risk Management: Frameworks & Strategies

      Skills you'll gain: Operational Risk, Risk Management Framework, Risk Management, Business Risk Management, Enterprise Risk Management (ERM), Risk Appetite, Risk Control, Governance, Risk Analysis, Key Performance Indicators (KPIs), Business Process, Regulatory Requirements, Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      356 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      DeepLearning.AI

      Sequence Models

      Skills you'll gain: Natural Language Processing, Artificial Neural Networks, Tensorflow, Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), PyTorch (Machine Learning Library), Deep Learning, Applied Machine Learning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      31K reviews

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Florida

      Personal & Family Financial Planning

      Skills you'll gain: Financial Planning, Risk Management, Financial Statements, Investments, Insurance, Cash Management, Income Tax, Financial Management, Credit Risk, Budgeting, Portfolio Management, Equities, Personal Development, Goal Setting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Mixed · Course · 1 - 3 Months

    • Y

      Yale University

      Connected Leadership

      Skills you'll gain: Systems Thinking, Strategic Leadership, Leadership, Team Leadership, Team Building, Professional Development, Action Oriented, Visionary, Time Management, Prioritization, Complex Problem Solving, Personal Development, Self-Awareness, Goal Setting, Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      685 reviews

      Intermediate · Course · 1 - 3 Months

    Knowledge Management learners also search

    Health Management
    Health Informatics
    Informatics
    Beginner Health
    Healthcare Management
    People Management
    Healthcare
    Health Coaching
    1…232425…834

    In summary, here are 10 of our most popular knowledge management courses

    • Sports Marketing: Northwestern University
    • PMI-PMP® Certification Training Course: LearnKartS
    • IT Security: Defense against the digital dark arts : Google
    • Search Engine Optimization (SEO): University of California, Davis
    • Google Data Analytics Capstone: Complete a Case Study: Google
    • Financial Management: Duke University
    • Microsoft 365 Fundamentals: Microsoft
    • Hospitality Luxury Brand Management: Starweaver
    • Operational Risk Management: Frameworks & Strategies: New York Institute of Finance
    • Sequence Models: DeepLearning.AI

    Skills you can learn in Entrepreneurship

    Innovation (38)
    Modeling (25)
    Business Model (18)
    Plan (16)
    Investment (15)
    Market (economics) (15)
    Product (12)
    Planning (11)
    Social Entrepreneurship (10)
    Strategic Management (10)
    Business Plan (9)
    Business Strategy (6)

    Frequently Asked Questions about Knowledge Management

    Knowledge Management (KM) refers to the process of capturing, organizing, storing, and sharing knowledge within an organization or community in order to enhance its productivity and efficiency. It involves the systematic management of information, expertise, experiences, and insights to promote better decision-making, problem-solving, and innovation. KM includes various activities such as gathering and organizing knowledge, developing knowledge repositories or databases, facilitating knowledge sharing and collaboration, and implementing strategies to encourage a learning culture. The ultimate goal of Knowledge Management is to enable individuals or organizations to harness their collective knowledge and utilize it effectively to drive growth and success.‎

    To become proficient in Knowledge Management, you should aim to learn the following skills:

    1. Information organization: Knowledge Management involves organizing and categorizing information effectively. Familiarize yourself with various techniques and tools for information organization, such as taxonomies, metadata, and content management systems.

    2. Data analysis: Understanding how to analyze data and extract valuable insights is crucial in Knowledge Management. Learn how to use data analysis tools and techniques to identify trends, patterns, and relationships within a knowledge base.

    3. Collaboration and communication: Knowledge Management often involves working with teams and facilitating effective communication. Develop strong interpersonal skills, including collaboration, negotiation, active listening, and clear communication to enhance knowledge-sharing practices.

    4. Information retrieval: Learn how to design and implement efficient search methods to enable easy access to relevant information. Become familiar with search engines, query languages, and information retrieval techniques to make information readily available to users.

    5. Content creation and curation: Learn how to create and curate informational content in various formats, such as documents, videos, presentations, and wikis. Understanding best practices for content creation, structuring, and presentation will help ensure valuable knowledge is captured and shared effectively.

    6. Change management: Knowledge Management often involves implementing new systems or processes within organizations. Familiarize yourself with change management principles to successfully navigate resistance, manage stakeholder expectations, and drive adoption of knowledge management initiatives.

    7. Information security: As knowledge often contains sensitive or confidential information, it is essential to understand information security principles and best practices. Learn about data privacy regulations, access controls, and encryption techniques to protect and secure knowledge assets.

    8. Continuous learning: Knowledge Management is an ever-evolving field, so it is important to cultivate a mindset of continuous learning. Stay updated with the latest trends, technologies, and research in Knowledge Management to adapt and enhance your skills over time.

    By acquiring these skills, you will be well-equipped to excel in the field of Knowledge Management and effectively support users in their pursuit of knowledge.‎

    With knowledge management skills, you can pursue various roles and opportunities across industries. Here are some examples of jobs that require knowledge management expertise:

    1. Knowledge Manager: As a knowledge manager, you would be responsible for organizing, analyzing, and sharing an organization's intellectual assets. This role involves implementing knowledge management systems, improving knowledge sharing practices, and providing training and support to employees.

    2. Information Architect: Information architects design and implement strategies to organize and structure information within digital platforms, making it easily accessible and user-friendly. They utilize knowledge management principles to ensure information is efficiently categorized and findable.

    3. Content Strategist: Content strategists create and maintain content plans for organizations, ensuring that valuable knowledge is expressed in a consistent and effective manner. They apply knowledge management techniques to capture, curate, and distribute content across various channels.

    4. Learning and Development Specialist: In this role, you would develop and implement training programs to enhance employee skills and knowledge. Knowledge management skills are crucial for identifying the learning needs of an organization, designing effective training materials, and evaluating the impact of learning initiatives.

    5. Consultant: As a knowledge management consultant, you can assist organizations in improving their knowledge management practices. This could involve conducting assessments, developing strategies, and implementing knowledge-sharing systems.

    6. Research Analyst: Research analysts with knowledge management skills can efficiently extract, organize, and analyze information from various sources. They support organizations by uncovering insights, conducting market research, and creating knowledge repositories.

    Additionally, knowledge management skills are valuable in areas such as project management, business analysis, and information governance, where effective information and knowledge utilization are crucial for success.‎

    People who are highly organized, detail-oriented, and have strong analytical and problem-solving skills are best suited for studying Knowledge Management. Additionally, individuals who have a keen interest in information systems, technology, and data management would find this field particularly suitable. Effective communication and collaboration skills are also important as Knowledge Management often involves working with teams and facilitating knowledge sharing within organizations.‎

    There are various topics you can study that are related to Knowledge Management. Some of the key areas include:

    1. Knowledge discovery and capture: Learn about techniques and tools that help uncover and document tacit knowledge within organizations.

    2. Knowledge creation and sharing: Explore methods and strategies to encourage individuals or teams to generate new knowledge and share it effectively throughout an organization.

    3. Knowledge representation and organization: Dive into knowledge classification systems, taxonomies, and ontologies to understand how information can be structured and organized for easy retrieval and utilization.

    4. Knowledge storage and retrieval: Discover different technologies and approaches for storing and retrieving knowledge, such as content management systems, databases, and search engines.

    5. Knowledge sharing platforms and collaboration: Study platforms and methods that facilitate collaborative knowledge sharing and encourage participation among individuals or teams.

    6. Knowledge transfer and preservation: Gain insights into transferring knowledge from one individual or generation to another and explore methods to preserve knowledge for future use.

    7. Knowledge metrics and evaluation: Learn about metrics and evaluation techniques to measure the effectiveness of knowledge management initiatives and identify areas for improvement.

    8. Knowledge management strategy and implementation: Understand how to develop a knowledge management strategy and implement it within an organization, considering factors like culture, technology, and change management.

    These are just a few examples, and there's a wide range of sub-topics and specializations within the field of Knowledge Management that you can explore based on your interests and specific goals.‎

    Online Knowledge Management courses offer a convenient and flexible way to enhance your knowledge or learn new Knowledge Management (KM) refers to the process of capturing, organizing, storing, and sharing knowledge within an organization or community in order to enhance its productivity and efficiency. It involves the systematic management of information, expertise, experiences, and insights to promote better decision-making, problem-solving, and innovation. KM includes various activities such as gathering and organizing knowledge, developing knowledge repositories or databases, facilitating knowledge sharing and collaboration, and implementing strategies to encourage a learning culture. The ultimate goal of Knowledge Management is to enable individuals or organizations to harness their collective knowledge and utilize it effectively to drive growth and success. skills. Choose from a wide range of Knowledge Management courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Knowledge Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok