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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • I

      IE Business School

      Marketing Management Essentials:The Marketing Plan Structure

      Skills you'll gain: Marketing Planning, Customer Engagement, Strategic Marketing, Marketing Management, Marketing Effectiveness, Marketing Strategies, Market Research, Market Analysis, Brand Management, Customer experience strategy (CX), Key Performance Indicators (KPIs), Performance Measurement

      4.5
      Rating, 4.5 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create User Stories in Miro

      Skills you'll gain: User Story, Backlogs, Product Roadmaps, User Requirements Documents, Sprint Planning, Wireframing, Product Planning, Agile Methodology, Prioritization

      4.4
      Rating, 4.4 out of 5 stars
      ·
      8 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • D

      Duke University

      Open Design

      Skills you'll gain: Design Thinking, Human Centered Design, User Experience Design, Diversity Equity and Inclusion Initiatives, Creativity, Cultural Diversity

      4.6
      Rating, 4.6 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      Foundations of R Programming and Basic Data Manipulation

      Skills you'll gain: Rmarkdown, Data Import/Export, R Programming, Data Manipulation, Data Visualization, Web Scraping, Ggplot2, Plotly, Programming Principles, Tidyverse (R Package), Data Visualization Software, Data Wrangling, Data Cleansing, Statistical Programming, Data Transformation, Data Structures, Scripting Languages, Scripting, Development Environment

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California San Diego

      Hacking COVID-19 — Course 2: Decoding SARS-CoV-2's Secrets

      Skills you'll gain: Bioinformatics, Laboratory Testing, Molecular Biology, Infectious Diseases, Medical Science and Research

      4.4
      Rating, 4.4 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      Understanding Large Language Models in Business

      Skills you'll gain: Large Language Modeling, Trend Analysis, Real Time Data, Analytics, OpenAI, Business Marketing, Prompt Engineering, Business Strategy, Application Programming Interface (API), Business Modeling, Generative AI, ChatGPT, Technology Roadmaps, Software Development, Natural Language Processing, Artificial Neural Networks, Content Marketing, Artificial Intelligence, Customer experience improvement

      4.5
      Rating, 4.5 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      The State University of New York

      Multi-Event Facility Enterprises & Management

      Skills you'll gain: Facility Management, Event Management, Legal Risk, Contract Management, Hospitality and Food Services, Event Planning, Data-Driven Decision-Making, Customer Engagement, Risk Management, Marketing Strategies, Insurance, Safety and Security, Budgeting, Advertising

      Beginner · Course · 1 - 3 Months

    • A

      Alfaisal University | KLD

      تحليل منتجات الشركة والتخطيط الاستراتيجي للسوق

      Skills you'll gain: Strategic Marketing, Product Management, Market Analysis, Market Opportunities, Competitive Analysis, Marketing Strategy and Techniques, Business Strategy, Target Market, Customer Analysis, Product Lifecycle Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Generate a User Experience (UX) Onboarding Map in Miro

      Skills you'll gain: User Interface (UI), User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, Persona (User Experience), User Experience, User Flows, User Experience Design, UI/UX Research, Usability, Mockups, User Centered Design, Process Mapping, Brand Awareness

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Salesforce Platform App Builder

      Skills you'll gain: Application Deployment, Salesforce, Dashboard, Business Process Automation, Salesforce Development, Process Design, Workflow Management, Data Modeling, Data Presentation, User Experience Design, Data Management, System Support, Data Access, Performance Tuning, Automation, Authorization (Computing), Database Design, Cloud Applications, UI Components, Customer Relationship Management

      4.9
      Rating, 4.9 out of 5 stars
      ·
      10 reviews

      Beginner · Specialization · 1 - 3 Months

    • C

      Coursera Instructor Network

      Foundational Banking and Financial Services Skills in India

      Skills you'll gain: Banking Services, Banking, Commercial Banking, Compliance Management, Governance Risk Management and Compliance, Investment Banking, Financial Services, Bank Regulations, Retail Banking, Operational Efficiency, Financial Systems, Risk Management, Operational Analysis, FinTech, Front Office, Business Operations, Investments

      4.3
      Rating, 4.3 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Digital Marketing Analytics

      Skills you'll gain: Pay Per Click Advertising, Marketing Analytics, Web Analytics, Search Engine Optimization, Analytics, Search Engine Marketing, Keyword Research, Digital Marketing, Data-Driven Decision-Making, A/B Testing, Marketing Effectiveness, Online Advertising, Big Data, Customer Analysis, Key Performance Indicators (KPIs), Predictive Analytics, Artificial Intelligence and Machine Learning (AI/ML)

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Marketing Management Essentials:The Marketing Plan Structure: IE Business School
    • Create User Stories in Miro: Coursera Project Network
    • Open Design: Duke University
    • Foundations of R Programming and Basic Data Manipulation: Packt
    • Hacking COVID-19 — Course 2: Decoding SARS-CoV-2's Secrets: University of California San Diego
    • Understanding Large Language Models in Business: Coursera Instructor Network
    • Multi-Event Facility Enterprises & Management: The State University of New York
    • تحليل منتجات الشركة والتخطيط الاستراتيجي للسوق: Alfaisal University | KLD
    • Generate a User Experience (UX) Onboarding Map in Miro : Coursera Project Network
    • Salesforce Platform App Builder: LearnKartS

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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