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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      K

      Kotter

      The Science – and Neuroscience – of Change

      Skills you'll gain: Organizational Change, Change Management, Business Transformation, Organizational Development, Organizational Leadership, Business Leadership, Organizational Structure, Leadership and Management, Organizational Effectiveness, Organizational Strategy, Industrial and Organizational Psychology, Innovation, Open Mindset, Cognitive flexibility, Psychology, Neurology

      4.6
      Rating, 4.6 out of 5 stars
      ·
      23 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Saïd Business School, University of Oxford

      AI Fundamentals in Financial Services

      Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Financial Services, Artificial Intelligence, FinTech, Financial Regulation, Banking, Machine Learning, Applied Machine Learning, Unsupervised Learning, Data Ethics, Natural Language Processing, Financial Trading, Deep Learning, Strategic Decision-Making, Reinforcement Learning, Big Data, Customer Service

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Frontend Development and Deployment

      Skills you'll gain: React Redux, Application Deployment, User Accounts, React.js, Full-Stack Web Development, Node.JS, Front-End Web Development, Application Programming Interface (API), User Interface (UI), GitHub, Authentications

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      X

      Xbox

      Product Design and UX/UI Fundamentals

      Skills you'll gain: User Story, User Interface (UI), User Interface and User Experience (UI/UX) Design, Design Thinking, Mockups, Usability Testing, Wireframing, User Experience, Product Design, User Centered Design, User Feedback, Prototyping, Figma (Design Software)

      4.5
      Rating, 4.5 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • A

      Alfaisal University | KLD

      التركيز على العملاء وأثر ذلك على الربحية

      Skills you'll gain: Customer Retention, Marketing Strategies, Customer Analysis, Brand Loyalty, Target Market, Customer experience strategy (CX), Strategic Marketing, Customer Insights, Customer Relationship Management, Market Dynamics

      4.5
      Rating, 4.5 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      General AI Mastery Toolbox: Master AI and Drive Success

      Skills you'll gain: Artificial Intelligence, AI Personalization, Drive Engagement, Generative AI, Customer Engagement, Prompt Engineering, Business Process Automation, Emerging Technologies, Machine Learning, Natural Language Processing

      4.3
      Rating, 4.3 out of 5 stars
      ·
      16 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Best Practices for Marketing with Facebook Messenger

      Skills you'll gain: Facebook, Customer experience improvement, Customer Engagement, Personalized Service, Social Media Management, Social Media Campaigns, Social Media Marketing, Customer Relationship Building, Event Marketing, Customer Inquiries, Communication Strategies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      12 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Digital Creativity

      Skills you'll gain: Content Creation, Storytelling, Creativity, Web Content, Digital Design, Electronic Media, Multimedia, Information Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Mastering Advanced Data and Analytics Features in Tableau

      Skills you'll gain: Tableau Software, Data Transformation, Data Integration, Pivot Tables And Charts, SQL Server Integration Services (SSIS), Data Visualization Software, Relational Databases, Data Management, Advanced Analytics, Data Cleansing, Business Intelligence, Data Quality, Forecasting

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Product Owner Capstone

      Skills you'll gain: Sprint Retrospectives, Agile Product Development, Sprint Planning, Backlogs, Agile Methodology, Product Management, User Story, Portfolio Management, Continuous Improvement Process, Interviewing Skills, Stakeholder Engagement, Prioritization, Goal Setting

      Advanced · Course · 1 - 3 Months

    • G

      Google Cloud

      Ingesting FHIR Data with the Healthcare API

      Skills you'll gain: Data Import/Export, Data Store, Cloud API, Health Informatics, Health Information Management, Google Cloud Platform, Health Care, Data Integration, Data Modeling

      Beginner · Project · Less Than 2 Hours

    • C

      Coursera Instructor Network

      Value Stream Mapping

      Skills you'll gain: Process Mapping, Strategic Thinking, Process Analysis, Process Management, Business Workflow Analysis, Operational Efficiency, Business Process Improvement, Process Improvement, Lean Methodologies, Waste Minimization

      4
      Rating, 4 out of 5 stars
      ·
      22 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • The Science – and Neuroscience – of Change: Kotter
    • AI Fundamentals in Financial Services: Saïd Business School, University of Oxford
    • Advanced Frontend Development and Deployment: Packt
    • Product Design and UX/UI Fundamentals: Xbox
    • التركيز على العملاء وأثر ذلك على الربحية: Alfaisal University | KLD
    • General AI Mastery Toolbox: Master AI and Drive Success: Coursera Instructor Network
    • Best Practices for Marketing with Facebook Messenger: Coursera Project Network
    • Digital Creativity: Arizona State University
    • Mastering Advanced Data and Analytics Features in Tableau: SkillUp EdTech
    • Product Owner Capstone: IBM

    Skills you can learn in Marketing

    Market (economics) (28)
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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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