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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Pathway to Space

      Skills you'll gain: Global Positioning Systems, Journalism, Environmental Monitoring, Music, Political Sciences, Entrepreneurship, Systems Engineering, Culture, Media and Communications, International Relations, Governance, Higher Education, Physical Science, Liberal Arts, Geographic Information Systems, Physics, Control Systems, Environmental Science, Engineering, Human Factors

      4.2
      Rating, 4.2 out of 5 stars
      ·
      31 reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of Maryland, College Park

      Program Management Fundamentals: Driving Strategic Change

      Skills you'll gain: Stakeholder Engagement, Program Management, Change Management, Stakeholder Communications, Strategic Leadership, Product Roadmaps, Leadership, Organizational Change, Organizational Strategy, Project Management Office (PMO), Project Management, Innovation, Digital Transformation, Decision Making

      Beginner · Course · 1 - 3 Months

    • D

      Dubai College of Tourism

      Hospitality Pricing Strategies and Distribution Channels

      Skills you'll gain: Revenue Management, Loyalty Programs, Forecasting, Market Dynamics, Revenue Forecasting, Price Negotiation, Marketing Channel, Hospitality, Customer Retention, Cost Management, Hotel Operations, Data-Driven Decision-Making, Return On Investment

      Beginner · Course · 1 - 4 Weeks

    • B

      Ball State University

      Introduction to Data Science

      Skills you'll gain: Data Ethics, Data Collection, Probability & Statistics, Data Literacy, Sampling (Statistics), Data Science, R Programming, Data Structures, Data Integrity, Information Privacy, Tidyverse (R Package), Data Manipulation, Ggplot2, Ethical Standards And Conduct

      Build toward a degree

      Beginner · Course · 1 - 3 Months

    • U

      University of Virginia

      Estrategia de IT centrada en el cliente

      Skills you'll gain: Design Thinking, IT Management, Agile Methodology, Process Design, Customer experience strategy (CX), Stakeholder Engagement, Solution Design, Business Modeling, Performance Metric, Business Strategy, Lean Methodologies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Virginia

      Gestão de produtos digitais: Princípios básicos modernos

      Skills you'll gain: Product Management, New Product Development, Agile Product Development, Product Lifecycle Management, Stakeholder Engagement, Product Development, Product Improvement, Innovation, Product Roadmaps, Design Thinking, Analysis, Customer Insights, Growth Strategies, Business Modeling, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Canva for college students

      Skills you'll gain: Canva (Software), Infographics, Graphic and Visual Design Software, Design, Design Software, Timelines, Graphic Design, Graphical Tools, Graphic and Visual Design

      4.4
      Rating, 4.4 out of 5 stars
      ·
      26 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • U

      University of London

      Explore Management Concepts through Metaphor and Music

      Skills you'll gain: Leadership and Management, Organizational Structure, Organizational Leadership, Music, Drive Engagement, Human Relations Movement, Business Management, Storytelling, Leadership, Organizational Effectiveness, Productivity, Innovation, Writing and Editing, Employee Engagement, Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Modeling Data in Power BI

      Skills you'll gain: Star Schema, Data Analysis Expressions (DAX), Power BI, Data Modeling, Database Design, Performance Tuning, Business Intelligence, Data Integration, Data Analysis, Data Transformation

      4.4
      Rating, 4.4 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Parsons School of Design, The New School

      Aprovechar el Diseño para Detectar Oportunidades de Negocio

      Skills you'll gain: Project Portfolio Management, Design Thinking, Strategic Thinking, Market Opportunities, Business Risk Management, Business Modeling, Design Strategies, Business Architecture, Human Centered Design, Innovation, Customer experience strategy (CX), Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      20 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Marketing Strategy for Engineers and Technologists

      Skills you'll gain: Value Propositions, Social Media Marketing, Social Media Strategy, Consumer Behaviour, Search Engine Optimization, Market Research, Business Modeling, Marketing Analytics, Web Analytics and SEO, Marketing Psychology, Strategic Marketing, Customer experience strategy (CX), Technical Management, Business Strategy, Content Marketing, Marketing, Media Planning, Marketing Strategy and Techniques, Campaign Management, Customer Relationship Management

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      14 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      AI Principles with Edge Computing

      Skills you'll gain: Artificial Intelligence, Internet Of Things, Unsupervised Learning, Python Programming, Deep Learning, Applied Machine Learning, Machine Learning, Image Analysis, Artificial Neural Networks, Reinforcement Learning, Computer Vision, Supervised Learning, Emerging Technologies, Solution Architecture, Natural Language Processing

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Pathway to Space: University of Colorado Boulder
    • Program Management Fundamentals: Driving Strategic Change: University of Maryland, College Park
    • Hospitality Pricing Strategies and Distribution Channels : Dubai College of Tourism
    • Introduction to Data Science: Ball State University
    • Estrategia de IT centrada en el cliente: University of Virginia
    • Gestão de produtos digitais: Princípios básicos modernos: University of Virginia
    • Canva for college students: Coursera Project Network
    • Explore Management Concepts through Metaphor and Music: University of London
    • Modeling Data in Power BI: Microsoft
    • Aprovechar el Diseño para Detectar Oportunidades de Negocio: Parsons School of Design, The New School

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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