• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Insights

    Customer Insights Courses Online

    Explore customer insights methods for understanding consumer behavior. Learn to gather and analyze data to inform marketing and product development.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Insights Course Catalog

    • Status: Free
      Free
      C

      Coursera Project Network

      Interests of the average Facebook User

      Skills you'll gain: Target Audience, Facebook, Social Media, Persona Development, Social Media Marketing, Social Media Strategy, Customer Insights, Presentations, Web Analytics, Marketing Budgets

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Michigan

      Leadership for Healthcare Professionals

      Skills you'll gain: Health Informatics, Executive Presence, Strategic Communication, Healthcare Ethics, Health Care Administration, Health Policy, Leadership, Business Planning, Patient Safety, Innovation, Telehealth, Organizational Strategy, Design Thinking, Advocacy, Communication, Change Management, Business Strategy, Health Care, Continuous Quality Improvement (CQI), Decision Making

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Technology & Entrepreneurship

      Skills you'll gain: Curiosity, Lean Methodologies, Design Thinking, Entrepreneurship, Commercialization, Innovation, Persona Development, Customer Analysis, Presentations, Target Audience, Customer Insights, Product Improvement, Market Opportunities, Technology Solutions, Team Oriented, Market Research, Ideation, Solution Design, Brainstorming, Business Research

      4.8
      Rating, 4.8 out of 5 stars
      ·
      71 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      G

      Google Cloud

      Gen AI Agents: Transform Your Organization

      Skills you'll gain: Generative AI Agents, Prompt Engineering, Generative AI, Google Cloud Platform, Artificial Intelligence, Organizational Strategy, Large Language Modeling, Innovation, Technology Strategies, Solution Design, Customer Engagement

      4.4
      Rating, 4.4 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Instructor Network

      Introduction to Prompt Injection Vulnerabilities

      Skills you'll gain: Large Language Modeling, Cybersecurity, Prompt Engineering, Cyber Security Strategy, Cyber Attacks, Threat Modeling, Risk Analysis, Application Security, Vulnerability Assessments, Network Security, Risk Mitigation, Natural Language Processing

      4.1
      Rating, 4.1 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Create surveys with Qualtrics

      Skills you'll gain: Customer Retention, Customer Insights, Customer Data Management, User Feedback, Customer experience improvement, Market Research

      4.2
      Rating, 4.2 out of 5 stars
      ·
      14 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      ¿Cómo funcionan las marcas?

      Skills you'll gain: Brand Management, Branding, Brand Strategy, Brand Awareness, Brand Loyalty, Marketing Management, Consumer Behaviour, Internal Communications, Marketing and Public Relations, Target Audience

      4.9
      Rating, 4.9 out of 5 stars
      ·
      130 reviews

      Beginner · Course · 1 - 4 Weeks

    • J

      Johns Hopkins University

      Technology and Product Planning

      Skills you'll gain: Health Technology, Wireframing, Human Centered Design, Agile Project Management, Healthcare Industry Knowledge, Scalability, Design Thinking, Product Planning, New Product Development, Stakeholder Management, Product Development, Prototyping, User Interface (UI), Technology Roadmaps, Health Care, Product Strategy, Technical Consulting, Technology Solutions

      2.3
      Rating, 2.3 out of 5 stars
      ·
      6 reviews

      Mixed · Course · 1 - 4 Weeks

    • A

      Amazon Web Services

      Capstone: Preparing to work as a Cloud Support Associate

      Skills you'll gain: Network Troubleshooting, Technical Support, Interviewing Skills, Amazon Web Services, Customer Support, Cloud Computing Architecture, Cloud Computing, Professional Networking, Presentations, Technical Documentation, Portfolio Management, Active Listening

      4.6
      Rating, 4.6 out of 5 stars
      ·
      25 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Software Architecture for Big Data

      Skills you'll gain: Service Level, Software Engineering, Data Architecture, Web Applications, Software Architecture, Performance Testing, Scalability, Systems Architecture, Functional Requirement, Distributed Computing, Databases, Acceptance Testing, Application Deployment, Application Development, Predictive Modeling, Software Testing, System Design and Implementation, Microservices, Load Balancing, Transaction Processing

      Build toward a degree

      3.5
      Rating, 3.5 out of 5 stars
      ·
      98 reviews

      Advanced · Specialization · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Product and Service Development: Empathy Mapping with Miro

      Skills you'll gain: Customer Analysis, New Product Development, Persona Development, Customer Insights, Product Strategy, Product Development, Design Thinking, User Research, Business Planning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      33 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Instructor Network

      GenAI for Customer Support

      Skills you'll gain: Prompt Engineering, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Customer Service, Email Marketing, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation, Content Creation

      Beginner · Course · 1 - 4 Weeks

    Customer Insights learners also search

    Customer Analytics
    Customer Success
    Business Analysis
    Market Research
    Economic Policy
    Marketing Analytics
    Business Statistics
    Business English
    1…124125126…247

    In summary, here are 10 of our most popular customer insights courses

    • Interests of the average Facebook User: Coursera Project Network
    • Leadership for Healthcare Professionals: University of Michigan
    • Technology & Entrepreneurship: Arizona State University
    • Gen AI Agents: Transform Your Organization: Google Cloud
    • Introduction to Prompt Injection Vulnerabilities: Coursera Instructor Network
    • Create surveys with Qualtrics: Coursera Project Network
    • ¿Cómo funcionan las marcas?: Tecnológico de Monterrey
    • Technology and Product Planning: Johns Hopkins University
    • Capstone: Preparing to work as a Cloud Support Associate: Amazon Web Services
    • Software Architecture for Big Data: University of Colorado Boulder

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok