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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • U

      University of Virginia

      Gestão de produtos digitais: Princípios básicos modernos

      Skills you'll gain: Product Management, New Product Development, Agile Product Development, Product Lifecycle Management, Stakeholder Engagement, Product Development, Product Improvement, Innovation, Product Roadmaps, Design Thinking, Analysis, Customer Insights, Growth Strategies, Business Modeling, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      30 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Grit and Growth Mindset

      Skills you'll gain: Growth Mindedness, Resilience, Goal Setting, Overcoming Obstacles, Personal Development, Persistence, Adaptability, Self-Awareness, Lifelong Learning, Mindfulness, Optimism, Professional Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      19 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Use Power Automate & SharePoint to Automate Invoice Sending

      Skills you'll gain: Microsoft Power Automate/Flow, Microsoft Power Platform, Document Management, Microsoft 365, Invoicing, Collaborative Software, Workflow Management, Automation

      4.1
      Rating, 4.1 out of 5 stars
      ·
      19 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      ITIL V4 Explanation of Service Value System & its Components

      Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, User Feedback, Innovation, Process Improvement and Optimization, Automation

      5
      Rating, 5 out of 5 stars
      ·
      37 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Marketing Strategy for Engineers and Technologists

      Skills you'll gain: Value Propositions, Social Media Marketing, Social Media Strategy, Consumer Behaviour, Search Engine Optimization, Market Research, Business Modeling, Marketing Analytics, Web Analytics and SEO, Marketing Psychology, Strategic Marketing, Customer experience strategy (CX), Technical Management, Business Strategy, Content Marketing, Marketing, Media Planning, Marketing Strategy and Techniques, Campaign Management, Customer Relationship Management

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      14 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Applications of Copilot in the Workplace

      Skills you'll gain: Microsoft Copilot, Customer Relationship Management (CRM) Software, Marketing Automation, Customer experience improvement, Generative AI, Business Process Automation, Self Service Technologies, Sales Process, Sales Strategy, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Natural Language Processing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Demand Planning in RStudio: Create Demand Forecast

      Skills you'll gain: Demand Planning, Supply Chain Planning, Production Planning, Forecasting, Time Series Analysis and Forecasting, Trend Analysis, Inventory Management System, Plot (Graphics), R Programming, Data Visualization, Statistical Programming

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Automating Sales Tasks with Zapier

      Skills you'll gain: Google Sheets, Automation, Business Process Automation, Productivity Software, Gmail, Workflow Management, Sales Support, Google Docs, Order Fulfillment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      19 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Snowflake

      Advanced Data Engineering with Snowflake

      Skills you'll gain: Database Management, Databases, Data Pipelines, DevOps, CI/CD, Command-Line Interface, Version Control, System Monitoring, Continuous Monitoring

      Advanced · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentos de las Operaciones con Goldman Sachs 10,000 Women

      Skills you'll gain: Process Mapping, Business Process, Operational Efficiency, Business Process Improvement, Process Optimization, Customer experience improvement, Operational Analysis, Technology Strategies, Competitive Analysis, Business Strategy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      54 reviews

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Data Cleaning in Snowflake: Techniques to Clean Messy Data

      Skills you'll gain: Data Cleansing, Snowflake Schema, Data Quality, Data Transformation, Data Validation, Data Manipulation, Data Analysis, Business Intelligence, SQL

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: New
      New
      K

      Knowledge Accelerators

      Microsoft Copilot in Excel: Smarter Data Analysis Made Easy

      Skills you'll gain: Microsoft Copilot, Dashboard, Microsoft Excel, Excel Macros, Microsoft 365, Data-Driven Decision-Making, Data Analysis, Productivity Software, Data Transformation, Automation, Prompt Engineering

      5
      Rating, 5 out of 5 stars
      ·
      12 reviews

      Intermediate · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Gestão de produtos digitais: Princípios básicos modernos: University of Virginia
    • Grit and Growth Mindset: Arizona State University
    • Use Power Automate & SharePoint to Automate Invoice Sending: Coursera Project Network
    • ITIL V4 Explanation of Service Value System & its Components: EDUCBA
    • Marketing Strategy for Engineers and Technologists: University of Colorado Boulder
    • Applications of Copilot in the Workplace: Microsoft
    • Demand Planning in RStudio: Create Demand Forecast: Coursera Project Network
    • Automating Sales Tasks with Zapier: Coursera Project Network
    • Advanced Data Engineering with Snowflake: Snowflake
    • Fundamentos de las Operaciones con Goldman Sachs 10,000 Women: Goldman Sachs

    Skills you can learn in Marketing

    Market (economics) (28)
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    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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