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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Data Science with NumPy, Sets, and Dictionaries

      Skills you'll gain: NumPy, Data Structures, Data Analysis, Object Oriented Programming (OOP), Image Analysis, Data Science, Text Mining, Data Transformation, Data Manipulation, Big Data, Performance Tuning, Python Programming

      3.5
      Rating, 3.5 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Usability Testing with Hotjar

      Skills you'll gain: Usability Testing, Usability, Test Tools, Interaction Design, Human Computer Interaction, Test Planning, User Research, Web Analytics and SEO

      4.3
      Rating, 4.3 out of 5 stars
      ·
      31 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Disrupción Digital

      Skills you'll gain: Business Strategy, Technology Strategies, Strategic Planning, Digital Transformation, Business, Innovation, Organizational Strategy, Strategic Thinking, Business Modeling, Emerging Technologies, Business Technologies, Customer experience improvement

      4.9
      Rating, 4.9 out of 5 stars
      ·
      36 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google

      Google UX Design (DE)

      Skills you'll gain: User Experience Design, Responsive Web Design, Storyboarding, Adobe XD, Information Architecture, UI/UX Research, Web Design, Usability Testing, Design Reviews, Figma (Design Software), Prototyping, Wireframing, User Research, UI/UX Strategy, User Story, Presentations, Human Factors, User Centered Design, Ideation, Human Centered Design

      4.4
      Rating, 4.4 out of 5 stars
      ·
      58 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • J

      Johns Hopkins University

      Technology and Product Planning

      Skills you'll gain: Health Technology, Wireframing, Human Centered Design, Agile Project Management, Healthcare Industry Knowledge, Scalability, Design Thinking, Product Planning, New Product Development, Stakeholder Management, Product Development, Prototyping, User Interface (UI), Technology Roadmaps, Health Care, Product Strategy, Technical Consulting, Technology Solutions

      2.3
      Rating, 2.3 out of 5 stars
      ·
      6 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Product Owner: Communications & Stakeholder Management

      Skills you'll gain: Backlogs, Stakeholder Communications, Virtual Teams, Stakeholder Management, Agile Product Development, Agile Methodology, Communication, Cross-Functional Collaboration, Negotiation, Conflict Management, Product Management, Product Requirements, User Story, Team Building, Prioritization, Customer experience strategy (CX)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Gestión de proyectos e historias de usuario con Jira

      Skills you'll gain: User Story, Agile Methodology, Agile Project Management, Sprint Planning, Kanban Principles, Backlogs

      4.5
      Rating, 4.5 out of 5 stars
      ·
      20 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      C

      Coursera Instructor Network

      HR Management Fundamentals: Recruitment to Development

      Skills you'll gain: Succession Planning, Human Resources, Employee Engagement, Recruitment, Human Resource Strategy, Human Capital, Performance Management, Talent Management, Workforce Development, Talent Acquisition, Employee Training, Employee Onboarding, Leadership Development

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Proceso de gestión de marca estratégico

      Skills you'll gain: Brand Strategy, Brand Management, Branding, Brand Awareness, Brand Loyalty, Marketing Communications, Customer experience strategy (CX), Strategic Marketing, Marketing Management, Performance Measurement, Consumer Behaviour, Communication Strategies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      34 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Tableau Public for Beginners: Data Visualization Basics

      Skills you'll gain: Dashboard, Interactive Data Visualization, Data Presentation, Tableau Software, Data Visualization Software, Data Analysis Software, Digital Publishing, Key Performance Indicators (KPIs), Data Import/Export

      4
      Rating, 4 out of 5 stars
      ·
      6 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Encouraging Student Growth with Teach Your Monster to Read

      Skills you'll gain: Literacy, Education Software and Technology

      4.8
      Rating, 4.8 out of 5 stars
      ·
      57 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Industrial Applications of AI

      Skills you'll gain: Machine Learning Algorithms, Computer Vision, Image Analysis, Applied Machine Learning, Machine Learning, Artificial Intelligence, Civil Engineering, Tensorflow, Automation, Computer Engineering, Engineering Software, Deep Learning, PyTorch (Machine Learning Library), Artificial Neural Networks, Electrical Engineering, Mechanical Engineering, Predictive Modeling, Data Processing

      4.6
      Rating, 4.6 out of 5 stars
      ·
      8 reviews

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Data Science with NumPy, Sets, and Dictionaries: Duke University
    • Usability Testing with Hotjar: Coursera Project Network
    • Disrupción Digital: Universidad de Palermo
    • Google UX Design (DE): Google
    • Technology and Product Planning: Johns Hopkins University
    • Product Owner: Communications & Stakeholder Management : SkillUp EdTech
    • Gestión de proyectos e historias de usuario con Jira: Coursera Project Network
    • HR Management Fundamentals: Recruitment to Development: Coursera Instructor Network
    • Proceso de gestión de marca estratégico: Tecnológico de Monterrey
    • Tableau Public for Beginners: Data Visualization Basics: Coursera Project Network

    Skills you can learn in Marketing

    Market (economics) (28)
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    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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