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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • C

      Coursera Project Network

      Data Analysis with OpenAI API: Save time with GenAI

      Skills you'll gain: Prompt Engineering, Generative AI, Exploratory Data Analysis, OpenAI, Data Analysis, Data-Driven Decision-Making, Trend Analysis, Product Knowledge, Sales Strategy, Application Programming Interface (API), E-Commerce, Data Manipulation, Python Programming

      Intermediate · Guided Project · Less Than 2 Hours

    • P

      Pontificia Universidad Católica del Perú

      Behavioral Design

      Skills you'll gain: Behavioral Economics, Human Centered Design, Consumer Behaviour, Economics, Service Design, Social Sciences, Research Design, Decision Making, Psychology, Business Ethics

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      B

      Board Infinity

      Essential Testing Techniques in Software Development

      Skills you'll gain: Test Case, Software Testing, Integration Testing, Software Development Life Cycle, System Testing, Acceptance Testing, Maintainability, Regression Testing, Test Planning, Software Quality Assurance, Unit Testing, Functional Testing, User Acceptance Testing (UAT)

      4.5
      Rating, 4.5 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free
      Free
      C

      Coursera Project Network

      Build Customizable Sales Presentation Graphics using Canva

      Skills you'll gain: Data Visualization, Sales Process, Sales Presentations, Customer Relationship Management (CRM) Software, Target Market, Target Audience, Market Analysis, Presentations, User Accounts

      4.7
      Rating, 4.7 out of 5 stars
      ·
      26 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Analíticas en Páginas Web

      Skills you'll gain: Web Analytics, Search Engine Marketing, Marketing Analytics, Market Research, Digital Marketing, Search Engine Optimization, Analytical Skills, Online Advertising, Email Marketing, Marketing Effectiveness, Analytics, Content Performance Analysis, Market Intelligence, Customer Insights, Consumer Behaviour, Digital Advertising, Pay Per Click Advertising, Customer Relationship Management, Browser Compatibility, Advertising Campaigns

      4.9
      Rating, 4.9 out of 5 stars
      ·
      27 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      ArcGIS for Beginners: Mapping Urban Green Spaces

      Skills you'll gain: ArcGIS, Data Presentation, Spatial Data Analysis, Geographic Information Systems, Geospatial Information and Technology, Geospatial Mapping, Data Import/Export, Data Mapping, Data Manipulation

      4.2
      Rating, 4.2 out of 5 stars
      ·
      9 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • S

      Samsung

      Samsung Customer Care Essentials

      Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Insurance and Warranty Claims Processing, Company, Product, and Service Knowledge, Customer Communications Management, Product Knowledge

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Illinois Urbana-Champaign

      Subsistence Marketplaces

      Skills you'll gain: Consumer Behaviour, Ideation, Environmental Issue, Business Planning, Market Dynamics, Entrepreneurship, Market Analysis, Product Development, Marketing, Qualitative Research, Needs Assessment, Relationship Building

      4.4
      Rating, 4.4 out of 5 stars
      ·
      25 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Fundamentals of Digital Marketing

      Skills you'll gain: Search Engine Marketing, Search Engine Optimization, Web Analytics and SEO, Digital Marketing, Online Advertising, Return On Investment, Consumer Behaviour, Cross-Channel Marketing, Marketing, Marketing Channel, Social Media Marketing, Marketing Strategies, Marketing Effectiveness, Marketing Psychology, Network Model

      4.9
      Rating, 4.9 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Product Design and UX/UI Fundamentals

      Skills you'll gain: User Story, Usability, Design Thinking, User Interface (UI) Design, User Experience Design, Mockups, Wireframing, Usability Testing, Human Centered Design, Figma (Design Software), Artificial Intelligence, Prototyping, User Research, Data Ethics

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      Edureka

      Advanced Analytics with Power BI

      Skills you'll gain: Power BI, Data Analysis Expressions (DAX), Interactive Data Visualization, Data Presentation, Data Visualization Software, Data Storytelling, Dashboard, Data Transformation, Business Reporting, Business Intelligence, Microsoft Excel, Data Analysis Software, Data Modeling, Data Manipulation, Data Integration, Data Cleansing, Key Performance Indicators (KPIs)

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Test Accessibility of Your Design with WAVE

      Skills you'll gain: Web Content Accessibility Guidelines, Usability Testing, Web Design, Web Development Tools, Test Tools

      4.3
      Rating, 4.3 out of 5 stars
      ·
      24 reviews

      Beginner · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer journey courses

    • Data Analysis with OpenAI API: Save time with GenAI: Coursera Project Network
    • Behavioral Design: Pontificia Universidad Católica del Perú
    • Essential Testing Techniques in Software Development: Board Infinity
    • Build Customizable Sales Presentation Graphics using Canva: Coursera Project Network
    • Analíticas en Páginas Web: Tecnológico de Monterrey
    • ArcGIS for Beginners: Mapping Urban Green Spaces: Coursera Project Network
    • Samsung Customer Care Essentials: Samsung
    • Subsistence Marketplaces: University of Illinois Urbana-Champaign
    • Fundamentals of Digital Marketing: University of Maryland, College Park
    • Product Design and UX/UI Fundamentals: Microsoft

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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