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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      P

      Packt

      Change Management Crash Course: Change Management 101

      Skills you'll gain: Change Management, Organizational Change, Process Development, Leadership Studies, Business Transformation, Organizational Leadership, Adaptability, Stakeholder Management, Stakeholder Engagement, Communication Planning

      3.9
      Rating, 3.9 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      X

      Xbox

      Market Research and Competitive Analysis

      Skills you'll gain: Competitive Analysis, Market Research, Consumer Behaviour, Market Analysis, Target Market, Market Opportunities, User Research, Product Strategy, Customer Insights, Data Analysis, Data Collection, Data-Driven Decision-Making, Business Strategy, Innovation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      7 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Generative AI for Business - A Leaders' Handbook

      Skills you'll gain: Generative AI, Business Leadership, Key Performance Indicators (KPIs), Strategic Leadership, Business Marketing, Business Transformation, Deep Learning, Business Strategy, Data Ethics, Artificial Intelligence, Technical Consulting, Data Governance, Customer Engagement, Product Development, Ethical Standards And Conduct

      4.4
      Rating, 4.4 out of 5 stars
      ·
      26 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Google Sheets - Advanced Topics en español

      Skills you'll gain: Google Sheets, Spreadsheet Software, Excel Formulas, Google Docs, Data Visualization, Productivity Software, Data Validation, Automation, Data Integration, Business Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      59 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Starweaver

      Foundations of Hotel Budgeting and Forecasting

      Skills you'll gain: Advanced Analytics, Budget Management, Hospitality Management, Budgeting, Financial Forecasting, Hospitality, Variance Analysis, Forecasting, Operating Budget, Corporate Sustainability, Revenue Management, Demand Planning, Revenue Forecasting, Financial Statement Analysis, Financial Analysis, Performance Analysis, Trend Analysis, Applied Machine Learning, Performance Metric, Strategic Decision-Making

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Product Launch and Post-Launch Management

      Skills you'll gain: Product Lifecycle Management, Product Quality (QA/QC), Quality Assurance, Product Management, Release Management, Sales Strategy, Performance Analysis, Product Development, Product Testing, Promotional Strategies, Marketing Planning, Product Improvement, Product Marketing, Generative AI, Key Performance Indicators (KPIs), Continuous Monitoring, User Feedback, Data-Driven Decision-Making, Cross-Functional Collaboration

      5
      Rating, 5 out of 5 stars
      ·
      6 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Why Scale a Startup?

      Skills you'll gain: Entrepreneurship, Business Risk Management, Growth Strategies, Risk Management, Enterprise Risk Management (ERM), Business Development, Business Planning, Strategic Partnership, Business Strategies, Business Strategy, Company, Product, and Service Knowledge, Market Share, Innovation, Corporate Strategy, Business Modeling

      4.2
      Rating, 4.2 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      S

      Samsung

      Samsung Mobile Repair Essentials

      Skills you'll gain: Hardware Troubleshooting, Display Devices, Electrical Safety, Technical Support, System Support, Computer Hardware, Safety and Security, Quality Assurance

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Splunk Inc.

      Splunk Knowledge Manager 102

      Skills you'll gain: Data Modeling, Splunk, Data Store, Pivot Tables And Charts, Database Management, Data Manipulation, Query Languages, Data Integration, Performance Tuning, Geospatial Information and Technology

      4.9
      Rating, 4.9 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      GenAI For Business Analysis: Fine-Tuning LLMs

      Skills you'll gain: OpenAI, Large Language Modeling, Real Time Data, Data Manipulation, Generative AI, Python Programming, Artificial Intelligence, Performance Analysis, Customer Analysis, Business Analysis, Data Analysis, JSON

      4
      Rating, 4 out of 5 stars
      ·
      6 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      U

      Universidad de los Andes

      Realidad Extendida y Metaverso para todos

      Skills you'll gain: Augmented and Virtual Reality (AR/VR), Augmented Reality, Virtual Reality, Virtual Environment, Unreal Engine, User Experience, Unity Engine, Display Devices, Experience Design, Software Development Tools, Computer Programming Tools, Peripheral Devices

      4.8
      Rating, 4.8 out of 5 stars
      ·
      18 reviews

      Beginner · Course · 1 - 3 Months

    • P

      Pontificia Universidad Católica del Perú

      Behavioral Design

      Skills you'll gain: Behavioral Economics, Human Centered Design, Consumer Behaviour, Economics, Service Design, Social Sciences, Research Design, Decision Making, Psychology, Business Ethics

      5
      Rating, 5 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Change Management Crash Course: Change Management 101: Packt
    • Market Research and Competitive Analysis: Xbox
    • Generative AI for Business - A Leaders' Handbook: Fractal Analytics
    • Google Sheets - Advanced Topics en español: Google Cloud
    • Foundations of Hotel Budgeting and Forecasting: Starweaver
    • Product Launch and Post-Launch Management: Microsoft
    • Why Scale a Startup?: IE Business School
    • Samsung Mobile Repair Essentials: Samsung
    • Splunk Knowledge Manager 102: Splunk Inc.
    • GenAI For Business Analysis: Fine-Tuning LLMs: Coursera Project Network

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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