• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      Data Analysis with R

      Skills you'll gain: Data Wrangling, Exploratory Data Analysis, Data Analysis, Data Transformation, R Programming, Data Manipulation, Data Visualization, Box Plots, Predictive Analytics, Statistical Analysis, Regression Analysis, Statistical Modeling, Correlation Analysis, Data Cleansing, Tidyverse (R Package), Supervised Learning

      4.7
      Rating, 4.7 out of 5 stars
      ·
      336 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of Cape Town

      Educating Deaf Children: Becoming an Empowered Teacher

      Skills you'll gain: Disabilities, Special Education, Cultural Responsiveness, Diversity Awareness, Child Development, Teaching, Classroom Management, Parent Communication, Instructional Strategies, Non-Verbal Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      409 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      IoT Devices

      Skills you'll gain: Internet Of Things, Embedded Software, Wireless Networks, Network Protocols, Emerging Technologies, Data Science, Embedded Systems, Network Infrastructure, General Networking, Network Security, Amazon Web Services, Cloud Platforms

      4.7
      Rating, 4.7 out of 5 stars
      ·
      507 reviews

      Intermediate · Course · 1 - 4 Weeks

    • I

      Indian Institute for Human Settlements

      The Art and Science of Economic Policy

      Skills you'll gain: Policy Development, Economics, Policy, and Social Studies, Public Policies, Policy Analysis, Behavioral Economics, Economics, Market Dynamics, Competitive Analysis, Governance, Program Implementation, Decision Making, Resource Allocation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      112 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      Emory University

      AI for Marketing

      Skills you'll gain: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Marketing Effectiveness, Data-Driven Decision-Making, Customer Analysis, Customer experience improvement, Customer Insights, Marketing Strategies, Marketing, Content Marketing, MarTech, Data Ethics, Customer Engagement, Customer Acquisition Management, Marketing Psychology

      4.5
      Rating, 4.5 out of 5 stars
      ·
      35 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Corporate Entrepreneurship: Innovating within Corporations

      Skills you'll gain: Proposal Development, Business Modeling, Innovation, Entrepreneurship, Customer Analysis, Entrepreneurial Finance, Business Valuation, Market Opportunities, Corporate Strategy, New Business Development, Internal Auditing, Corporate Finance, Financial Modeling, Financial Statements, Business Strategy, Corporate Accounting, Project Finance, Business Metrics, Value Propositions, Overcoming Objections

      4.6
      Rating, 4.6 out of 5 stars
      ·
      268 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      O

      Olay

      Cosmetic Formulation Science

      Skills you'll gain: Laboratory Experience, Laboratory Equipment, Laboratory Testing, Chemistry, Safety Assurance, Product Testing, Record Keeping, Product Development, Personal Care, Systems Of Measurement

      4.7
      Rating, 4.7 out of 5 stars
      ·
      97 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tableau Learning Partner

      Data Visualization with Tableau

      Skills you'll gain: Data Visualization Software, Interactive Data Visualization, Tableau Software, Data Presentation, Tree Maps, Dashboard, Heat Maps, Geospatial Mapping, Data Storytelling, Data Manipulation, Data Mapping, Business Analytics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      124 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft Azure SQL

      Skills you'll gain: Database Systems, Microsoft Azure, Databases, Relational Databases, MySQL, SQL, Database Management, Cloud Services, PostgreSQL, Data Storage Technologies, Data Security

      4.6
      Rating, 4.6 out of 5 stars
      ·
      253 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Getting Started with Data Visualization in R

      Skills you'll gain: Rmarkdown, Statistical Visualization, Ggplot2, Data Import/Export, Data Visualization Software, R Programming, Tidyverse (R Package), Data Manipulation, Scatter Plots, Data Wrangling, Histogram, Software Installation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      289 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Digital Marketing Capstone

      Skills you'll gain: Keyword Research, Email Marketing, Digital Marketing, Marketing Analytics, Online Advertising, Performance Analysis, Consumer Behaviour, Marketing Strategies, Key Performance Indicators (KPIs), Web Analytics and SEO, Search Engine Optimization, Web Content, Customer Analysis, Advertising Campaigns

      4.5
      Rating, 4.5 out of 5 stars
      ·
      600 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad de los Andes

      ¿Cómo construir mi modelo de negocio?

      Skills you'll gain: Strategic Partnership, Business Modeling, Value Propositions, New Business Development, Business Development, Resource Allocation, Target Market, Performance Metric, Business Strategy, User Feedback, Consumer Behaviour, Customer Engagement

      4.8
      Rating, 4.8 out of 5 stars
      ·
      431 reviews

      Beginner · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…110111112…402

    In summary, here are 10 of our most popular customer experience courses

    • Data Analysis with R: IBM
    • Educating Deaf Children: Becoming an Empowered Teacher: University of Cape Town
    • IoT Devices: University of Illinois Urbana-Champaign
    • The Art and Science of Economic Policy: Indian Institute for Human Settlements
    • AI for Marketing: Emory University
    • Corporate Entrepreneurship: Innovating within Corporations: University of Maryland, College Park
    • Cosmetic Formulation Science: Olay
    • Data Visualization with Tableau: Tableau Learning Partner
    • Microsoft Azure SQL: Microsoft
    • Getting Started with Data Visualization in R: Johns Hopkins University

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok