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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Fire and Explosion Hazards Analysis

      Skills you'll gain: Chemical Engineering, Safety Assurance, Failure Analysis, Risk Control, Engineering Analysis, Process Analysis, Engineering Calculations, Estimation, Mathematical Modeling

      4.8
      Rating, 4.8 out of 5 stars
      ·
      31 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera

      Discovery and Low-Fidelity Design with Figma

      Skills you'll gain: User Research, Figma (Design Software), User Experience Design, Prototyping, Wireframing, UI/UX Research, Persona (User Experience), User Experience, Usability, User Centered Design, User Interface and User Experience (UI/UX) Design, Human Centered Design, Collaborative Software, User Flows

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Technology & Entrepreneurship

      Skills you'll gain: Curiosity, Lean Methodologies, Design Thinking, Entrepreneurship, Commercialization, Innovation, Persona Development, Customer Analysis, Presentations, Target Audience, Customer Insights, Product Improvement, Market Opportunities, Technology Solutions, Team Oriented, Market Research, Ideation, Solution Design, Brainstorming, Business Research

      4.8
      Rating, 4.8 out of 5 stars
      ·
      72 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Coursera Instructor Network

      Social Listening

      Skills you'll gain: Social Media, Social Media Marketing, Customer Engagement, Market Trend, Business Strategy, Customer Insights, Brand Management, Strategic Decision-Making, Competitive Analysis, Trend Analysis, Data-Driven Decision-Making

      5
      Rating, 5 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 4 Weeks

    • I

      Illinois Tech

      Digital Transformation

      Skills you'll gain: Digital Transformation, Business Transformation, Innovation, Operational Excellence, Customer experience strategy (CX), Technology Strategies, Plan Execution, Strategic Leadership, Business Strategies, Change Management, Data-Driven Decision-Making, Emerging Technologies, Governance

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      Universidad de Palermo

      Disrupción Digital

      Skills you'll gain: Business Strategy, Technology Strategies, Strategic Planning, Digital Transformation, Business, Innovation, Organizational Strategy, Strategic Thinking, Business Modeling, Emerging Technologies, Business Technologies, Customer experience improvement

      4.9
      Rating, 4.9 out of 5 stars
      ·
      36 reviews

      Intermediate · Course · 1 - 4 Weeks

    • E

      Edureka

      Gen AI for Code Generation for Python

      Skills you'll gain: Prompt Engineering, Generative AI, Scenario Testing, Code Review, Python Programming, Test Case, ChatGPT, Application Development, Automation, Debugging

      4.3
      Rating, 4.3 out of 5 stars
      ·
      13 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Field BIM

      Skills you'll gain: Building Information Modeling, Construction Management, Construction, Construction Engineering, Autodesk Revit, Commercial Construction, Construction Estimating, Emerging Technologies, Civil and Architectural Engineering, Architectural Engineering, Facility Management, Collaborative Software, Cloud Computing, 3D Modeling, Document Management, Visualization (Computer Graphics), Data Integration, Internet Of Things, Estimation, Digital Transformation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      20 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SAS

      Launching Machine Learning: Delivering Operational Success with Gold Standard ML Leadership

      Skills you'll gain: Data Ethics, Technical Management, MLOps (Machine Learning Operations), Applied Machine Learning, Performance Measurement, Leadership and Management, Predictive Analytics, Data Processing, Business Leadership, Business Metrics, Strategic Leadership, Business Transformation, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      77 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Inteligência Artificial Aplicada ao CRM

      Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Data Visualization, Sales Management, Customer Engagement, Data Visualization Software, Data Modeling, R Programming, Customer Insights, Advanced Analytics, Customer experience strategy (CX), Data Science, Data Analysis, Data Manipulation, Artificial Intelligence, Data Structures

      4.4
      Rating, 4.4 out of 5 stars
      ·
      94 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      K

      Keller Williams

      Establish Clients for Life with Sellers

      Skills you'll gain: Real Estate Sales, Real Estate Transactions, Lead Generation, Sales Presentation, Prospecting and Qualification, Closing (Sales), Client Services, Negotiation, Consultative Selling, Marketing, Customer Relationship Building, Contract Management, Customer Retention, Real Estate

      4.4
      Rating, 4.4 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 3 Months

    • N

      Northeastern University

      An Overview of the U.S. Healthcare System

      Skills you'll gain: Health Systems, Healthcare Industry Knowledge, Health Care Administration, Health Care, Primary Care, Health Policy, Health Equity, Consumer Behaviour, Health Technology, Cultural Diversity, Telehealth, Economics, Trend Analysis

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Fire and Explosion Hazards Analysis: University of California, Davis
    • Discovery and Low-Fidelity Design with Figma: Coursera
    • Technology & Entrepreneurship: Arizona State University
    • Social Listening: Coursera Instructor Network
    • Digital Transformation: Illinois Tech
    • Disrupción Digital: Universidad de Palermo
    • Gen AI for Code Generation for Python: Edureka
    • Field BIM: L&T EduTech
    • Launching Machine Learning: Delivering Operational Success with Gold Standard ML Leadership: SAS
    • Inteligência Artificial Aplicada ao CRM: Fundação Instituto de Administração

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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