• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Community Management

    Community Management Courses Online

    Learn community management principles for building and nurturing online and offline communities. Understand engagement strategies and conflict resolution.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Complete graduate-level learning without committing to a full degree program.
    Earn a university-issued career credential in a flexible, interactive format.
    Graduate level learning within reach.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Community Management Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Branding: The Creative Journey

      Skills you'll gain: Brand Strategy, Customer experience strategy (CX), Branding, Storytelling, Production Planning, Logo Design, Brand Management, Content Marketing, Target Audience, Advertising Campaigns, Content Creation, Advertising, Marketing Design, Creative Design, Marketing Communications, Brand Awareness, Proposal Development, Value Propositions, Content Strategy, Consumer Behaviour

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.6K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Macquarie University

      Leading transformations: Manage change

      Skills you'll gain: Change Management, Organizational Change, Business Transformation, Process Management, Influencing, Leadership, Adaptability, Innovation, Resource Management, Gap Analysis, Dealing With Ambiguity, Resilience, Creative Thinking

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.6K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Management Consulting

      Skills you'll gain: Data Cleansing, Presentations, Microsoft PowerPoint, Management Consulting, Executive Presence, Business Consulting, Benchmarking, Microsoft Excel, Storytelling, Data Storytelling, Proposal Development, Oral Expression, Business Research, Interviewing Skills, Six Sigma Methodology, Consultative Approaches, Analytical Skills, Data Quality, Professional Networking, Business Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.9K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      H

      HRCI

      HRCI Human Resource Associate

      Skills you'll gain: Talent Acquisition, Training and Development, Compensation and Benefits, Training Programs, Recruitment, Employee Training, Full Cycle Recruitment, Job Analysis, Employee Performance Management, Compensation Management, Performance Appraisal, Job Evaluation, Developing Training Materials, Compensation Strategy, Human Resource Policies, Organizational Structure, Occupational Safety And Health, Business Continuity Planning, Risk Management, Business Risk Management

      Build toward a degree

      4.8
      Rating, 4.8 out of 5 stars
      ·
      2.5K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • E

      Erasmus University Rotterdam

      International Security Management

      Skills you'll gain: Security Management, Intelligence Collection and Analysis, International Relations, Public Safety and National Security, Safety and Security, Risk Management, Cybersecurity, Governance, Cultural Diversity, Economics, Policy, and Social Studies

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.2K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Ask Questions to Make Data-Driven Decisions

      Skills you'll gain: Spreadsheet Software, Stakeholder Communications, Dashboard, Data-Driven Decision-Making, Data Analysis, Analytical Skills, Data Presentation, Business Analysis, Expectation Management, Quantitative Research, Communication

      4.7
      Rating, 4.7 out of 5 stars
      ·
      34K reviews

      Beginner · Course · 1 - 4 Weeks

    • T

      The University of North Carolina at Chapel Hill

      Research Data Management and Sharing

      Skills you'll gain: Data Sharing, Data Management, File Management, Data Storage, Information Management, Data Strategy, Metadata Management, Data Governance, Document Management, Data Literacy, Data Quality, Data Integrity, Data Security, Version Control

      4.7
      Rating, 4.7 out of 5 stars
      ·
      720 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      A

      Advancing Women in Tech

      Real-World Product Management

      Skills you'll gain: Product Roadmaps, Product Management, Customer Retention, Cross-Functional Team Leadership, Professional Networking, Financial Analysis, Product Strategy, Technical Product Management, Product Requirements, Product Development, Financial Statement Analysis, Product Lifecycle Management, New Product Development, Innovation, Team Leadership, Artificial Intelligence and Machine Learning (AI/ML), User Experience Design, Performance Management, Interviewing Skills, Branding

      Build toward a degree

      4.5
      Rating, 4.5 out of 5 stars
      ·
      898 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      Introduction to Project Management

      Skills you'll gain: Timelines, Project Documentation, Team Management, Stakeholder Management, Project Management, Project Management Software, Project Schedules, Project Scoping, Collaborative Software, Work Breakdown Structure, Project Planning, Organizational Skills

      4.6
      Rating, 4.6 out of 5 stars
      ·
      2.1K reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft AI Product Manager

      Skills you'll gain: Competitive Analysis, Market Research, User Story, Product Roadmaps, Usability, Persona Development, Product Development, Market Analysis, New Product Development, Product Management, Product Lifecycle Management, Design Thinking, User Interface (UI) Design, Market Opportunities, Business Research, User Experience Design, Product Quality (QA/QC), Quality Assurance, Product Strategy, Agile Product Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      29 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Meta

      Meta Front-End Developer

      Skills you'll gain: Jest (JavaScript Testing Framework), Version Control, UI/UX Research, Usability Testing, Responsive Web Design, Data Structures, Unix Commands, HTML and CSS, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, User Experience Design, User Interface and User Experience (UI/UX) Design, Bootstrap (Front-End Framework), React.js, Mobile Development, Front-End Web Development, Algorithms, Web Development Tools

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      22K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      N

      New York Institute of Finance

      Introduction to Risk Management

      Skills you'll gain: Risk Management, Business Risk Management, Risk Modeling, Operational Risk, Enterprise Risk Management (ERM), Credit Risk, Risk Analysis, Portfolio Management, Capital Markets, Financial Market, Financial Regulation, Financial Modeling, Probability Distribution

      4.6
      Rating, 4.6 out of 5 stars
      ·
      706 reviews

      Beginner · Course · 1 - 3 Months

    Community Management learners also search

    Community Manager
    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    1…101112…717

    In summary, here are 10 of our most popular community management courses

    • Branding: The Creative Journey: IE Business School
    • Leading transformations: Manage change: Macquarie University
    • Management Consulting: Emory University
    • HRCI Human Resource Associate: HRCI
    • International Security Management: Erasmus University Rotterdam
    • Ask Questions to Make Data-Driven Decisions: Google
    • Research Data Management and Sharing: The University of North Carolina at Chapel Hill
    • Real-World Product Management: Advancing Women in Tech
    • Introduction to Project Management: Coursera Project Network
    • Microsoft AI Product Manager: Microsoft

    Skills you can learn in Entrepreneurship

    Innovation (38)
    Modeling (25)
    Business Model (18)
    Plan (16)
    Investment (15)
    Market (economics) (15)
    Product (12)
    Planning (11)
    Social Entrepreneurship (10)
    Strategic Management (10)
    Business Plan (9)
    Business Strategy (6)

    Frequently Asked Questions about Community Management

    Community Management is the practice of building, organizing, and engaging with online communities. It involves the implementation of strategies to foster an active and vibrant community, whether it is on social media platforms, forums, or specialized websites. A community manager is responsible for managing the community's interactions, promoting positive engagement, providing support and assistance to members, and ensuring that the community guidelines and objectives are met. This role requires strong communication, problem-solving, and multitasking skills to effectively moderate discussions, answer queries, encourage collaboration, address conflicts, and drive community growth and development.‎

    To become proficient in Community Management, here are some skills you should focus on learning:

    1. Communication Skills: As a Community Manager, it is essential to have excellent written and verbal communication skills. You will frequently interact with community members, respond to inquiries, and address any concerns or issues that arise.

    2. Customer Service Skills: Having strong customer service skills is vital in ensuring positive user experiences within the community. You should be empathetic, patient, and able to handle challenging situations professionally.

    3. Social Media and Online Presence: Community Management often involves managing social media platforms, participating in online discussions, and maintaining an active online presence. It would be beneficial to learn about social media marketing and different online community platforms to effectively engage with community members.

    4. Strategic Thinking: Developing strategic thinking skills will enable you to plan community initiatives, create engaging content, and drive member engagement. Understanding community goals, analyzing data, and identifying growth opportunities will contribute to your success as a Community Manager.

    5. Analytical Skills: Analyzing data, monitoring community growth, and evaluating engagement metrics are essential for tracking the success of community initiatives. Learning basic data analysis techniques and tools will help you make data-driven decisions and refine your community management strategies.

    6. Problem-solving Skills: As a Community Manager, you will encounter various challenges and conflicts. Building problem-solving skills will help you address issues creatively, find effective solutions, and maintain a positive environment within the community.

    7. Collaboration and Networking: Being able to collaborate with other team members, stakeholders, and influential community members is crucial for successful Community Management. Learning networking skills can help you form connections, build partnerships, and grow the community effectively.

    8. Adaptability: The online landscape and the needs of the community can change rapidly. Being adaptable and open to learning new technologies, trends, and best practices will allow you to stay relevant and continuously improve your community management skills.

    Remember, mastering Community Management is an ongoing process, and continuous self-improvement will help you excel in this field.‎

    With community management skills, you can explore various job opportunities in the digital marketing and social media fields. Some potential job roles you can pursue include:

    1. Community Manager: As a community manager, you will be responsible for building and engaging an online community around a brand, product, or organization. Your tasks may include moderating discussions, responding to user queries, and fostering a positive reputation.

    2. Social Media Manager: In this role, you will handle social media accounts for a company or client. You will create and curate engaging content, manage social media campaigns, monitor analytics, and interact with the online community to increase brand visibility and engagement.

    3. Online Community Specialist: As an online community specialist, you will focus on fostering and maintaining relationships within online communities. You will support community members, moderate discussions, and implement strategies to grow and strengthen online communities.

    4. Customer Support Manager: With community management skills, you can excel in customer support roles, especially in companies with a strong online presence. Your responsibilities may include addressing customer queries, resolving issues, and providing excellent customer service through various communication channels.

    5. Brand Ambassador: Brand ambassadors represent a company or brand by building relationships with the target audience through various online platforms. They promote products or services, engage with users, and elevate brand awareness and loyalty.

    6. Digital Marketing Specialist: Community management skills can be valuable in a broad digital marketing role where you plan and execute marketing strategies. Your role may involve managing social media accounts, analyzing digital campaigns, and engaging with communities to enhance brand recognition and reach.

    7. Content Moderator: Many online platforms require content moderators to ensure user-generated content aligns with community guidelines and standards. In this role, you will assess and moderate user content, handle reported posts, and maintain a safe and supportive online environment.

    Remember, these are just a few examples, and community management skills can be applicable to diverse industries. It's important to further research specific companies, industries, and opportunities that align with your interests and strengths.‎

    People who are outgoing, excellent communicators, and have a strong passion for building and nurturing communities are best suited for studying Community Management. They should have good interpersonal skills, be able to understand and empathize with different perspectives, and have the ability to resolve conflicts effectively. Additionally, individuals who are organized, detail-oriented, and have a knack for problem-solving will excel in this field.‎

    There are several topics that you can study that are related to Community Management. Here are a few suggestions:

    1. Social Media Management: Learning about different social media platforms, strategies to engage with your online community, and techniques to create and promote relevant content.

    2. Online Community Building: Understanding the principles and best practices of building and nurturing online communities, including creating a sense of belonging, fostering engagement, and resolving conflicts.

    3. Customer Relationship Management (CRM): Exploring customer-centric strategies, understanding customer needs and behavior, and learning techniques to build and maintain strong relationships with community members.

    4. Digital Marketing: Gaining knowledge in digital marketing strategies to effectively promote your community, including content marketing, search engine optimization (SEO), email marketing, and paid advertising.

    5. Data Analytics: Learning to analyze and interpret community data to measure engagement, identify trends, and optimize community management strategies.

    6. Communication and Conflict Resolution: Developing effective communication skills, conflict resolution techniques, and strategies to handle difficult situations or problematic community members.

    7. Project Management: Understanding project management methodologies and tools to plan, execute, and track community initiatives and campaigns.

    8. Community Engagement and Advocacy: Exploring techniques to encourage community participation, empower community members, and leverage their voices to advocate for the community's interests.

    Remember, these are just a few examples, and you can always explore more specialized topics within Community Management based on your specific interests and goals.‎

    Online Community Management courses offer a convenient and flexible way to enhance your knowledge or learn new Community Management is the practice of building, organizing, and engaging with online communities. It involves the implementation of strategies to foster an active and vibrant community, whether it is on social media platforms, forums, or specialized websites. A community manager is responsible for managing the community's interactions, promoting positive engagement, providing support and assistance to members, and ensuring that the community guidelines and objectives are met. This role requires strong communication, problem-solving, and multitasking skills to effectively moderate discussions, answer queries, encourage collaboration, address conflicts, and drive community growth and development. skills. Choose from a wide range of Community Management courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Community Management, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog
    • Teaching Center

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok