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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Industrial Fluid systems & Smart Factory Automation

      Skills you'll gain: Electrical Systems, Automation Engineering, Hydraulics, Programmable Logic Controllers, Control Systems, Mechanical Engineering, Real Time Data, Internet Of Things, Automation, Industrial Engineering, Hardware Troubleshooting, Equipment Design, Manufacturing Processes, Manufacturing and Production, Production Process, Robotic Process Automation, Failure Analysis, Emerging Technologies, Digital Transformation, Manufacturing Operations

      4.5
      Rating, 4.5 out of 5 stars
      ·
      22 reviews

      Intermediate · Course · 1 - 4 Weeks

    • N

      Northeastern University

      An Overview of the U.S. Healthcare System

      Skills you'll gain: Health Systems, Healthcare Industry Knowledge, Health Care Administration, Health Care, Primary Care, Health Policy, Health Equity, Consumer Behaviour, Health Technology, Cultural Diversity, Telehealth, Economics, Trend Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Inteligência Artificial Aplicada ao CRM

      Skills you'll gain: Customer Relationship Management, Customer Data Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Data Visualization, Sales Management, Customer Engagement, Data Visualization Software, Data Modeling, R Programming, Customer Insights, Advanced Analytics, Customer experience strategy (CX), Data Science, Data Analysis, Data Manipulation, Artificial Intelligence, Data Structures

      4.4
      Rating, 4.4 out of 5 stars
      ·
      94 reviews

      Beginner · Specialization · 1 - 3 Months

    • I

      Illinois Tech

      Digital Transformation

      Skills you'll gain: Digital Transformation, Business Transformation, Innovation, Operational Excellence, Customer experience strategy (CX), Technology Strategies, Plan Execution, Strategic Leadership, Business Strategies, Change Management, Data-Driven Decision-Making, Emerging Technologies, Governance

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SAS

      Launching Machine Learning: Delivering Operational Success with Gold Standard ML Leadership

      Skills you'll gain: Data Ethics, Technical Management, MLOps (Machine Learning Operations), Applied Machine Learning, Performance Measurement, Leadership and Management, Predictive Analytics, Data Processing, Business Leadership, Business Metrics, Strategic Leadership, Business Transformation, Data-Driven Decision-Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      77 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      Illinois Tech

      Managerial Economics: Buyer and Seller Behavior

      Skills you'll gain: Market Dynamics, Supply And Demand, Game Theory, Economics, Market Trend, Business Economics, Market Analysis, Consumer Behaviour, Operating Cost, Business Strategy, Competitive Analysis, Cost Management, Strategic Decision-Making, Decision Making

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      46 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Systems Analysis

      Skills you'll gain: Systems Development Life Cycle, Systems Analysis, Requirements Analysis, Business Systems Analysis, Requirements Elicitation, Unified Modeling Language, Agile Methodology, User Requirements Documents, Process Design, Problem Management, Systems Thinking, Business Process, Information Technology, Information Systems

      4.6
      Rating, 4.6 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Toronto

      The 360º Corporation: Tools for Achieving Corporate Purpose

      Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Business Ethics, Corporate Strategy, Governance, Strategic Leadership, Leadership, Stakeholder Management, Business Transformation, Innovation, Stakeholder Engagement, Business Analysis, Experimentation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      70 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Professional Selling: Step 3 - Become a High-Performer

      Skills you'll gain: Overcoming Objections, Sales Presentation, Sales, Sales Process, Sales Strategy, Solution Selling, Customer Relationship Building, Prospecting and Qualification, Rapport Building, Product Demonstration, Negotiation, Product Knowledge, Setting Appointments, Return On Investment, Cost Benefit Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      18 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      Playwright Python and Pytest for Web Automation Testing

      Skills you'll gain: Test Automation, Authentications, Continuous Integration, Software Testing, Unit Testing, Event-Driven Programming, Scripting, Browser Compatibility, Behavior-Driven Development, Test Tools, Test Execution Engine, Test Case, GitHub, Cascading Style Sheets (CSS), User Interface (UI), Verification And Validation, Debugging

      4.5
      Rating, 4.5 out of 5 stars
      ·
      6 reviews

      Intermediate · Course · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      E

      ESSEC Business School

      Capstone: Create Value from Open Data

      Skills you'll gain: Peer Review, Complex Problem Solving, Data Synthesis, Data Analysis, Data Storytelling, Value Propositions, Data Integration, Exploratory Data Analysis, Data-Driven Decision-Making, Data Visualization, Presentations

      4.2
      Rating, 4.2 out of 5 stars
      ·
      54 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Applications of Copilot in the Workplace

      Skills you'll gain: Microsoft Copilot, Customer Relationship Management (CRM) Software, Marketing Automation, Customer experience improvement, Generative AI, Business Process Automation, Self Service Technologies, Sales Process, Sales Strategy, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Natural Language Processing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Industrial Fluid systems & Smart Factory Automation: L&T EduTech
    • An Overview of the U.S. Healthcare System: Northeastern University
    • Inteligência Artificial Aplicada ao CRM: Fundação Instituto de Administração
    • Digital Transformation: Illinois Tech
    • Launching Machine Learning: Delivering Operational Success with Gold Standard ML Leadership: SAS
    • Managerial Economics: Buyer and Seller Behavior: Illinois Tech
    • Introduction to Systems Analysis: IBM
    • The 360º Corporation: Tools for Achieving Corporate Purpose: University of Toronto
    • Professional Selling: Step 3 - Become a High-Performer: Kennesaw State University
    • Playwright Python and Pytest for Web Automation Testing: Packt

    Skills you can learn in Marketing

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    Digital Marketing (13)
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    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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