• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      L

      Ludwig-Maximilians-Universität München (LMU)

      Advanced Competitive Strategy

      Skills you'll gain: Mergers & Acquisitions, Customer Retention, Business Strategy, Growth Strategies, Compliance Management, Competitive Analysis, Strategic Partnership, Product Strategy, New Business Development, Market Dynamics, Market Analysis

      4.7
      Rating, 4.7 out of 5 stars
      ·
      874 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Santa Cruz

      Bayesian Statistics: Techniques and Models

      Skills you'll gain: Bayesian Statistics, Statistical Modeling, Statistical Methods, Markov Model, Statistical Analysis, Regression Analysis, R Programming, Simulations, Statistical Inference, Data Analysis, Probability, Probability Distribution

      4.8
      Rating, 4.8 out of 5 stars
      ·
      491 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of Illinois Urbana-Champaign

      VLSI CAD Part II: Layout

      Skills you'll gain: Application Specific Integrated Circuits, Hardware Design, Computer-Aided Design, Electronic Hardware, Systems Design, Computer Architecture, Electrical and Computer Engineering, Engineering Design Process, Semiconductors, Network Routing, Computational Logic, Data Structures, Algorithms, Mathematical Modeling, Calculus

      4.7
      Rating, 4.7 out of 5 stars
      ·
      281 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      University of Geneva

      Simulation and modeling of natural processes

      Skills you'll gain: Simulations, Python Programming, Differential Equations, Numerical Analysis, Mathematical Modeling, Probability, Artificial Intelligence and Machine Learning (AI/ML), Computational Thinking, Visualization (Computer Graphics), Mechanics, Algorithms

      4.3
      Rating, 4.3 out of 5 stars
      ·
      398 reviews

      Mixed · Course · 1 - 3 Months

    • N

      National Taiwan University

      機器學習基石上 (Machine Learning Foundations)---Mathematical Foundations

      Skills you'll gain: Supervised Learning, Machine Learning, Classification And Regression Tree (CART), Theoretical Computer Science, Applied Mathematics, Mathematical Modeling, Probability & Statistics, Regression Analysis, Algorithms

      4.9
      Rating, 4.9 out of 5 stars
      ·
      933 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      H

      HRCI

      Compliance and Risk Management

      Skills you'll gain: Occupational Safety And Health, Business Continuity Planning, Risk Management, Business Risk Management, Human Resources, Compliance Management, Regulatory Compliance, Operational Risk, Safety Training, Human Resource Strategy, Legal Risk, Labor Law, Human Resource Policies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      280 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Certified Ethical Hacking (v12)

      Skills you'll gain: Cloud Security, Penetration Testing, Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Malware Protection, Cybersecurity, Threat Modeling, Cloud Computing, Mobile Security, Cyber Security Assessment, Cyber Attacks, Security Testing, Cloud Services, Threat Detection, Cloud Infrastructure, Information Systems Security, Intrusion Detection and Prevention, Cyber Threat Intelligence, Firewall, Incident Response

      4.7
      Rating, 4.7 out of 5 stars
      ·
      206 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University at Buffalo

      Improving Leadership & Governance in Nonprofit Organizations

      Skills you'll gain: Governance, Peer Review, Consulting, Non-Profit Accounting, Performance Measurement, Meeting Facilitation, Leadership and Management, Organizational Strategy, Strategic Leadership, Report Writing, Organizational Effectiveness, Leadership, Performance Analysis, Performance Management, Organizational Change, Philanthropy, Change Management, Resource Management, Public Administration, Management Reporting

      4.4
      Rating, 4.4 out of 5 stars
      ·
      260 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      S

      SAS

      Doing More with SAS Programming

      Skills you'll gain: SAS (Software), Data Manipulation, Data Transformation, Data Processing, Data Integration, Data Analysis, Program Development, Debugging

      4.8
      Rating, 4.8 out of 5 stars
      ·
      940 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Discounted Cash Flow Modeling

      Skills you'll gain: Financial Forecasting, Business Valuation, Equities, Financial Modeling, Financial Analysis, Finance, Cash Flows, Capital Markets

      4.3
      Rating, 4.3 out of 5 stars
      ·
      751 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • N

      National Taiwan University

      大數據分析:商業應用與策略管理 (Big Data Analytics: Business Applications and Strategic Decisions)

      Skills you'll gain: Marketing Analytics, Social Media, Business Analytics, Market Analysis, Customer Insights, Financial Data, Banking, Business Intelligence, Big Data, Marketing Strategies, Analytics, Data-Driven Decision-Making, Financial Services, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      402 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Scaling with Google Cloud Operations

      Skills you'll gain: Cloud Management, Google Cloud Platform, Cloud Computing, DevOps, Operational Excellence, Cloud Infrastructure, Cloud-Native Computing, Cost Management, Site Reliability Engineering, Operational Efficiency, Budget Management, Scalability, Corporate Sustainability, System Monitoring, Customer Support

      4.8
      Rating, 4.8 out of 5 stars
      ·
      747 reviews

      Beginner · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…899091…401

    In summary, here are 10 of our most popular customer experience courses

    • Advanced Competitive Strategy: Ludwig-Maximilians-Universität München (LMU)
    • Bayesian Statistics: Techniques and Models: University of California, Santa Cruz
    • VLSI CAD Part II: Layout: University of Illinois Urbana-Champaign
    • Simulation and modeling of natural processes: University of Geneva
    • 機器學習基石上 (Machine Learning Foundations)---Mathematical Foundations: National Taiwan University
    • Compliance and Risk Management: HRCI
    • Certified Ethical Hacking (v12): LearnKartS
    • Improving Leadership & Governance in Nonprofit Organizations: University at Buffalo
    • Doing More with SAS Programming: SAS
    • Discounted Cash Flow Modeling: Coursera Project Network

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok