• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Technical Support

    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Technical Support Course Catalog

    • U

      University of Michigan

      Preparing for Graduate Study in the U.S.: A course for international students

      Skills you'll gain: Diversity Awareness, Intercultural Competence, Teamwork, Cultural Diversity, Collaboration, Verbal Communication Skills, Student Support and Services, Advocacy, Professional Development, English Language, Research, Higher Education, Adaptability, Communication Strategies, Relationship Building, Vocabulary, Resourcefulness

      4.3
      Rating, 4.3 out of 5 stars
      ·
      59 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Illinois Urbana-Champaign

      Professional Success Skills

      Skills you'll gain: Creative Thinking, Creativity, Business Ethics, Business Analytics, Ideation, Creative Problem-Solving, Leadership and Management, Business Leadership, Brainstorming, Business Strategy, Organizational Leadership, Decision Making, Emotional Intelligence, Accounting, Cultural Sensitivity, Analytical Skills, Cultural Diversity, Brand Management, Organizational Strategy, Culture

      4.7
      Rating, 4.7 out of 5 stars
      ·
      319 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Columbia University

      Decision Making and Reinforcement Learning

      Skills you'll gain: Reinforcement Learning, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Algorithms, Markov Model, Data-Driven Decision-Making, Decision Support Systems, Simulations, Probability & Statistics

      4.3
      Rating, 4.3 out of 5 stars
      ·
      20 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentals of Operations, with Goldman Sachs 10,000 Women

      Skills you'll gain: Process Mapping, Operational Efficiency, Business Operations, Operations Management, Operational Analysis, Business Process, Process Improvement, Customer experience improvement, Growth Strategies, Technology Strategies, Business Technologies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      352 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Stanford University

      Symptom Management in Palliative Care

      Skills you'll gain: Hospice, Psychosocial Assessments, Patient Education And Counseling, Patient Education and Support, Patient Evaluation, Primary Care, Nursing Practices, Patient Treatment, Care Management, Chronic Diseases, Mental Health Diseases and Disorders, Medication Therapy Management, Stress Management, Health Assessment, Pharmacology

      4.6
      Rating, 4.6 out of 5 stars
      ·
      30 reviews

      Intermediate · Course · 1 - 3 Months

    • E

      Erasmus University Rotterdam

      Science Communication: Communicating Trustworthy Information in the Digital World

      Skills you'll gain: Journalism, Media and Communications, Public Affairs, Research, Technical Communication, Scientific Methods, Persuasive Communication, Digital Communications, Threat Detection, Policy Analysis, Public Policies, Policy Development, Content Creation, Social Sciences, Ethical Standards And Conduct

      4.5
      Rating, 4.5 out of 5 stars
      ·
      58 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Implementing a Patient Safety or Quality Improvement Project (Patient Safety V)

      Skills you'll gain: Patient Safety, Nursing Management, Safety Training, Continuous Quality Improvement (CQI), Risk Management, Care Management, Infection Control, Regulatory Compliance, Ethical Standards And Conduct

      4.8
      Rating, 4.8 out of 5 stars
      ·
      95 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      Preparing for Your Call Center Customer Service Role

      Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Customer Support, Professionalism, LinkedIn, Communication

      4.9
      Rating, 4.9 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      Universidad Austral

      Educación Básica en Contextos Rurales

      Skills you'll gain: Teaching, Differentiated Instruction, Education and Training, Program Evaluation, Community Outreach, Instructional and Curriculum Design, Pedagogy, Community Development, Cultural Diversity, Classroom Management, Curriculum Development, Instructional Strategies, Curriculum Planning, Public Policies, Student-Centred Learning, Mentorship, Parent Communication, Planning, Social Justice, Student Support and Services

      4.8
      Rating, 4.8 out of 5 stars
      ·
      449 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      B

      Banco Interamericano de Desarrollo

      Natural Disaster and Climate Change Risk Assessment

      Skills you'll gain: Failure Analysis, Risk Analysis, Risk Modeling, Feasibility Studies, Risk Management, Project Risk Management, Risk Mitigation, Business Risk Management, Analysis, Mitigation, Governance, Financial Analysis, Disaster Recovery, Systems Analysis, Cost Benefit Analysis, Vulnerability Assessments, Environmental Resource Management, Civil Engineering, Prioritization, Economic Development

      4.6
      Rating, 4.6 out of 5 stars
      ·
      212 reviews

      Advanced · Specialization · 1 - 3 Months

    • U

      University of Leeds

      Training and Learning Online

      Skills you'll gain: Critical Thinking, Collaboration, Learning Strategies, Personal Development, Communication, Self-Awareness, Technical Communication, Digital Communications

      4.7
      Rating, 4.7 out of 5 stars
      ·
      126 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Conversational Selling Playbook for SDRs

      Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Selling Techniques, Sales Strategy, Rapport Building, Empathy, Active Listening, Value Propositions, Persona Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      45 reviews

      Beginner · Course · 1 - 3 Months

    Technical Support learners also search

    Network Support
    Network
    Information Systems
    Network Analysis
    IT Support
    Advanced IT
    Computer Network
    Computer Network Programming
    1…828384…226

    In summary, here are 10 of our most popular technical support courses

    • Preparing for Graduate Study in the U.S.: A course for international students: University of Michigan
    • Professional Success Skills: University of Illinois Urbana-Champaign
    • Decision Making and Reinforcement Learning: Columbia University
    • Fundamentals of Operations, with Goldman Sachs 10,000 Women: Goldman Sachs
    • Symptom Management in Palliative Care: Stanford University
    • Science Communication: Communicating Trustworthy Information in the Digital World: Erasmus University Rotterdam
    • Implementing a Patient Safety or Quality Improvement Project (Patient Safety V): Johns Hopkins University
    • Preparing for Your Call Center Customer Service Role: CVS Health
    • Educación Básica en Contextos Rurales: Universidad Austral
    • Natural Disaster and Climate Change Risk Assessment: Banco Interamericano de Desarrollo

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok