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    Technical Support Courses Online

    Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

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    Explore the Technical Support Course Catalog

    • C

      Coursera Project Network

      Metasploit for Beginners: Ethical Penetration Testing

      Skills you'll gain: Penetration Testing, Vulnerability Scanning, Cyber Security Assessment, Vulnerability Assessments, Cybersecurity, Command-Line Interface, Virtual Machines, Technical Communication

      4.8
      Rating, 4.8 out of 5 stars
      ·
      55 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      M

      Microsoft

      Microsoft 365 with Generative AI

      Skills you'll gain: Prompt Engineering, Microsoft Copilot, Presentations, Microsoft Excel, Microsoft Outlook, Data Ethics, Microsoft PowerPoint, Microsoft Teams, Data Storytelling, Predictive Modeling, Microsoft 365, Data Visualization Software, Microsoft Word, Collaborative Software, Data Analysis, Multimedia, Productivity Software, Meeting Facilitation, Data-Driven Decision-Making, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      11 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      BIM Fundamentals for Engineers

      Skills you'll gain: Autodesk Revit, Building Information Modeling, Engineering Documentation, Architectural Design, 3D Modeling, Facility Management, Civil Engineering, Structural Engineering, Technical Standard, HVAC, Electrical Systems, Plumbing, User Interface (UI)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      49 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      IBM Digital Marketing and Growth Hacking

      Skills you'll gain: Search Engine Marketing, Keyword Research, Google Ads, Digital Advertising, Web Analytics and SEO, Online Advertising, Digital Marketing, Target Audience, Digital Media Strategy, Advertising Campaigns, Pay Per Click Advertising, Search Engine Optimization, Email Marketing, Content Marketing, Paid media, Advertising, Marketing Analytics, Web Analytics, Generative AI, Marketing Automation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      11 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Foundations of IT Fundamentals

      Skills you'll gain: Collaborative Software, Programming Principles, Application Development, Operating Systems, Python Programming, Linux, Web Applications, Business Technologies, Information Technology, Microsoft Windows, Software Development, Mac OS, Computer Programming

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      GenerativeAI for Customer Success

      Skills you'll gain: Customer Success Management, Generative AI Agents, Customer Service, Customer Support, Customer experience improvement, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Business Process Automation, Data Ethics, Automation, Business Ethics

      4.5
      Rating, 4.5 out of 5 stars
      ·
      30 reviews

      Intermediate · Course · 1 - 4 Weeks

    • J

      Johns Hopkins University

      Application of Health Equity Research Methods for Practice and Policy

      Skills you'll gain: Health Equity, Health Disparities, Health Policy, Public Health, Community Health, Epidemiology, Patient Education and Support, Health Care, Research Design, Program Evaluation, Cultural Responsiveness, Diversity Equity and Inclusion Initiatives

      4.8
      Rating, 4.8 out of 5 stars
      ·
      43 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Introduction to Teaching English Learners

      Skills you'll gain: Differentiated Instruction, Diversity Awareness, Web Content Accessibility Guidelines, Instructional Strategies, Culture, Education Software and Technology, Cultural Responsiveness, Intercultural Competence, Collaborative Software, Cultural Diversity, Teaching, Curriculum Planning, English Language, Mathematics Education, Pedagogy, Student Engagement, Literacy, Lesson Planning, Language Learning, End User Training and Support

      4.7
      Rating, 4.7 out of 5 stars
      ·
      40 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Red Hat

      Fundamentals of Red Hat Enterprise Linux

      Skills you'll gain: Linux, Package and Software Management, Linux Administration, Red Hat Enterprise Linux, Linux Commands, User Accounts, OS Process Management, File Management, Command-Line Interface, Unix Shell, Systems Administration, System Monitoring, Network Administration, General Networking, Firewall, Open Source Technology

      4.9
      Rating, 4.9 out of 5 stars
      ·
      64 reviews

      Beginner · Course · 1 - 3 Months

    • P

      Pontificia Universidad Católica de Chile

      Transferencia tecnológica: De la investigación al mercado.

      Skills you'll gain: Feasibility Studies, Knowledge Transfer, Intellectual Property, Technology Strategies, Commercialization, Technical Management, New Product Development, Innovation, Entrepreneurship, Market Analysis, Regulatory Requirements

      4.8
      Rating, 4.8 out of 5 stars
      ·
      733 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Illinois Urbana-Champaign

      Financial Reporting Capstone

      Skills you'll gain: Accrual Accounting, Financial Reporting, Financial Accounting, Financial Statements, Financial Statement Analysis, Peer Review, General Accounting, Accounting, Ledgers (Accounting), Accounting Records, Balance Sheet, Income Statement, Bookkeeping, Equities, Asset Management, Investments

      3.4
      Rating, 3.4 out of 5 stars
      ·
      39 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      Advanced Instructional Strategies in the Virtual Classroom

      Skills you'll gain: Parent Communication, Student Engagement, Student Support and Services, Teaching, Instructional Strategies, Curriculum Planning, Pedagogy, Learning Management Systems, Community Development, Instructional Design, Classroom Management, Virtual Teams, Education Software and Technology, Motivational Skills, Differentiated Instruction, Blended Learning, Relationship Building, Communication Strategies, Constructive Feedback, Content Creation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      575 reviews

      Mixed · Course · 1 - 3 Months

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    1…767778…226

    In summary, here are 10 of our most popular technical support courses

    • Metasploit for Beginners: Ethical Penetration Testing: Coursera Project Network
    • Microsoft 365 with Generative AI: Microsoft
    • BIM Fundamentals for Engineers: L&T EduTech
    • IBM Digital Marketing and Growth Hacking: IBM
    • Foundations of IT Fundamentals: Packt
    • GenerativeAI for Customer Success: Coursera Instructor Network
    • Application of Health Equity Research Methods for Practice and Policy : Johns Hopkins University
    • Introduction to Teaching English Learners: Rice University
    • Fundamentals of Red Hat Enterprise Linux: Red Hat
    • Transferencia tecnológica: De la investigación al mercado.: Pontificia Universidad Católica de Chile

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