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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • S

      Sciences Po

      Be entrepreneurial in Cultural Industries in the digital age

      Skills you'll gain: Promotional Strategies, Organizational Structure, Market Opportunities, Entrepreneurship, Digital Content, Target Audience, Content Creation, Business, Entrepreneurial Finance, Business Modeling, Cultural Diversity, Consumer Behaviour, Innovation, Digital Transformation, Intellectual Property

      4.1
      Rating, 4.1 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Irvine

      E-Marketing

      Skills you'll gain: Pay Per Click Advertising, Search Engine Marketing, Customer Retention, Persona Development, Digital Marketing, Marketing Analytics, Search Engine Optimization, Key Performance Indicators (KPIs), Target Audience, Keyword Research, Social Media Strategy, Marketing Effectiveness, Customer Acquisition Management, Customer experience improvement, Marketing Strategy and Techniques, Customer Engagement, A/B Testing, Web Analytics, Marketing Strategies, Google Analytics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      389 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Digital Marketing Institute

      Planning a Digital Marketing Strategy

      Skills you'll gain: Marketing Budgets, Data-Driven Decision-Making, Digital Marketing, Social Media Marketing, Marketing Channel, Data Ethics, Customer experience strategy (CX), Digital Media Strategy, Customer Analysis, Cross-Channel Marketing, Marketing Effectiveness, Marketing Automation, Marketing Strategy and Techniques, Strategic Marketing, Social Media Strategy, Digital Advertising, Digital Transformation, Business Analytics, Marketing Planning, Marketing Analytics

      Beginner · Specialization · 1 - 3 Months

    • Status: New
      New
      P

      Packt

      WordPress 101 - The Complete Guide

      Skills you'll gain: WordPress, Web Design and Development, Web Analytics and SEO, Content Management Systems, Web Content, Cloud Hosting, Web Servers, Application Security, Software Installation, User Accounts

      4.8
      Rating, 4.8 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      C

      Coursera Project Network

      Agile Project: Product Prototype Touchpoint Analysis in Miro

      Skills you'll gain: Wireframing, Product Roadmaps, Customer experience strategy (CX), Agile Methodology, Agile Project Management, Persona Development, Prototyping, User Experience, User Story, Product Development, User Research

      4.6
      Rating, 4.6 out of 5 stars
      ·
      89 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      A

      American Psychological Association

      Student Success

      Skills you'll gain: Stress Management, Resilience, Writing, Editing, Mental Health, Mindfulness, Learning Strategies, Learning Theory, Human Learning, Mental Concentration, Proofreading, Concision, Psychology, Productivity, Emotional Intelligence, Time Management, Critical Thinking, Behavioral Health, Scientific Methods, Organizational Skills

      4.9
      Rating, 4.9 out of 5 stars
      ·
      18 reviews

      Beginner · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      Microsoft Project for Beginners: Create Simple Project Plans

      Skills you'll gain: Microsoft Project, Timelines, Project Schedules, Milestones (Project Management), Scheduling, Data Visualization, Workflow Management, Dependency Analysis, Project Management, Project Planning

      4.2
      Rating, 4.2 out of 5 stars
      ·
      13 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • S

      S.P. Jain Institute of Management and Research

      Strategic Brand Management

      Skills you'll gain: Brand Strategy, Brand Management, Branding, Brand Awareness, Brand Loyalty, Product Lifecycle Management, Strategic Marketing, Marketing Management, Integrated Marketing Communications, Market Share, Value Propositions, Portfolio Management, Competitive Analysis, Business Metrics, Consumer Behaviour, Storytelling

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Case Western Reserve University

      Leading Positive Change through Appreciative Inquiry

      Skills you'll gain: Leadership, Organizational Change, Organizational Development, Organizational Leadership, Empowerment, Culture Transformation, Drive Engagement, Positivity, Business Transformation, Change Management, Organizational Effectiveness, Positive Behavior Support, Stakeholder Engagement, Employee Engagement, Storytelling, Interviewing Skills

      4.8
      Rating, 4.8 out of 5 stars
      ·
      287 reviews

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      CompTIA Security+ Certification (SY0-701): The Total Course

      Skills you'll gain: Penetration Testing, Incident Response, Network Security, Intrusion Detection and Prevention, Cybersecurity, Computer Security Incident Management, Application Security, Open Web Application Security Project (OWASP), Information Systems Security, Identity and Access Management, Vulnerability Assessments, Security Strategy, Cryptography, Security Testing, Secure Coding, Encryption, Risk Management Framework, Command-Line Interface, Virtual Private Networks (VPN), Threat Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      12 reviews

      Intermediate · Specialization · 3 - 6 Months

    • C

      Coursera Project Network

      Design a Customer Satisfaction Survey with Typeform: A Beginner's Guide

      Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Data Management with Databricks: Big Data with Delta Lakes

      Skills you'll gain: Databricks, Data Lakes, Data Pipelines, Data Integration, Extract, Transform, Load, Dashboard, PySpark, SQL, Data Management, Data Transformation, Version Control

      4.1
      Rating, 4.1 out of 5 stars
      ·
      27 reviews

      Intermediate · Guided Project · Less Than 2 Hours

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    1…757677…219

    In summary, here are 10 of our most popular customer journey courses

    • Be entrepreneurial in Cultural Industries in the digital age: Sciences Po
    • E-Marketing: University of California, Irvine
    • Planning a Digital Marketing Strategy: Digital Marketing Institute
    • WordPress 101 - The Complete Guide: Packt
    • Agile Project: Product Prototype Touchpoint Analysis in Miro: Coursera Project Network
    • Student Success: American Psychological Association
    • Microsoft Project for Beginners: Create Simple Project Plans: Coursera Project Network
    • Strategic Brand Management: S.P. Jain Institute of Management and Research
    • Leading Positive Change through Appreciative Inquiry: Case Western Reserve University
    • CompTIA Security+ Certification (SY0-701): The Total Course: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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