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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Requirements Specifications: Goals and Conflict Analysis

      Skills you'll gain: Requirements Analysis, Security Requirements Analysis, Requirements Elicitation, Functional Requirement, Goal Setting, Unified Modeling Language, Meeting Facilitation, Conflict Management, User Story, Negotiation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      65 reviews

      Beginner · Course · 1 - 4 Weeks

    • J

      Johns Hopkins University

      The Mathematics of Democracy, Politics and Manipulation

      Skills you'll gain: Political Sciences, Policy Analysis, Social Justice, Social Sciences, Public Policies, Game Theory, Demography, Logical Reasoning, Applied Mathematics

      4.9
      Rating, 4.9 out of 5 stars
      ·
      16 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      L

      L&T EduTech

      Heavy Manufacturing

      Skills you'll gain: Equipment Design, Manufacturing Processes, Plant Operations and Management, Hydraulics, Manufacturing Operations, Chemical Engineering, Production Process, Process Engineering, Control Systems, Manufacturing Standards, Automation, Internet Of Things, Mechanical Engineering, Quality Assurance, Mechanical Design, Engineering Practices, Technical Standard, Maintenance, Repair, and Facility Services, Thermal Management, Construction Inspection

      4.5
      Rating, 4.5 out of 5 stars
      ·
      21 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      Duke University

      Data-Driven Decision-Making for Agile Organizations

      Skills you'll gain: Strategic Decision-Making, Dealing With Ambiguity, Performance Analysis, Performance Measurement, Customer Analysis, Adaptability, Decision Making, Dashboard, Strategic Thinking, Data-Driven Decision-Making, Business Metrics, Agile Methodology, Business Analytics, Real Time Data, Business Intelligence, Critical Thinking and Problem Solving, Complex Problem Solving, Management Reporting, Analytics, Business Transformation

      4.5
      Rating, 4.5 out of 5 stars
      ·
      11 reviews

      Intermediate · Specialization · 1 - 4 Weeks

    • S

      Sciences Po

      Be entrepreneurial in Cultural Industries in the digital age

      Skills you'll gain: Promotional Strategies, Organizational Structure, Market Opportunities, Entrepreneurship, Digital Content, Target Audience, Content Creation, Business, Entrepreneurial Finance, Business Modeling, Cultural Diversity, Consumer Behaviour, Innovation, Digital Transformation, Intellectual Property

      4.1
      Rating, 4.1 out of 5 stars
      ·
      33 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      CompTIA Network+ Certification (N10-008): The Total Course

      Skills you'll gain: Routing Protocols, TCP/IP, Network Monitoring, Network Switches, Data Centers, OSI Models, Network Routers, Network Security, Wireless Networks, Virtual Local Area Network (VLAN), Wide Area Networks, Network Troubleshooting, General Networking, Network Routing, Virtual Machines, Network Infrastructure, Network Administration, Network Model, Network Protocols, Networking Hardware

      4.9
      Rating, 4.9 out of 5 stars
      ·
      16 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Managing Google Cloud's Apigee API Platform for Hybrid Cloud

      Skills you'll gain: API Gateway, Cloud API, Application Programming Interface (API), Kubernetes, Google Cloud Platform, Hybrid Cloud Computing, Application Performance Management, Capacity Management, Scalability, Application Security, Cloud-Native Computing, Security Controls, System Monitoring, Application Deployment, Patch Management, Proxy Servers, Restful API, Data Security, Network Troubleshooting, Configuration Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      53 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Technical Support (IT) Case Studies and Capstone

      Skills you'll gain: Technical Support, Technical Support and Services, Hardware Troubleshooting, Cloud Computing, Desktop Support, Cloud Services, Cybersecurity, System Support, End User Training and Support, Cloud Storage, Network Troubleshooting, Cloud Security, Computer Hardware, General Networking, Data Storage, Issue Tracking, Operating Systems

      4.8
      Rating, 4.8 out of 5 stars
      ·
      175 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      C

      Case Western Reserve University

      Leading Positive Change through Appreciative Inquiry

      Skills you'll gain: Leadership, Organizational Change, Organizational Development, Organizational Leadership, Empowerment, Culture Transformation, Drive Engagement, Positivity, Business Transformation, Change Management, Organizational Effectiveness, Positive Behavior Support, Stakeholder Engagement, Employee Engagement, Storytelling, Interviewing Skills

      4.8
      Rating, 4.8 out of 5 stars
      ·
      287 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentals of Operations, with Goldman Sachs 10,000 Women

      Skills you'll gain: Process Mapping, Operational Efficiency, Business Operations, Operations Management, Operational Analysis, Business Process, Process Improvement, Customer experience improvement, Growth Strategies, Business Technologies, Competitive Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      353 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Estrategia de precios

      Skills you'll gain: Revenue Management, Strategic Marketing, Marketing Psychology, Market Dynamics, Consumer Behaviour, Customer Analysis, Market Research, Customer Insights, Competitive Analysis, Data-Driven Decision-Making, Market Data

      4.7
      Rating, 4.7 out of 5 stars
      ·
      368 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Serverless Data Processing with Dataflow: Foundations

      Skills you'll gain: Dataflow, Serverless Computing, Identity and Access Management, Data Pipelines, Google Cloud Platform, Cloud Security, Data Processing, Data Integration, Data Storage Technologies, Containerization, Interoperability

      4.2
      Rating, 4.2 out of 5 stars
      ·
      89 reviews

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Requirements Specifications: Goals and Conflict Analysis: University of Colorado System
    • The Mathematics of Democracy, Politics and Manipulation: Johns Hopkins University
    • Heavy Manufacturing: L&T EduTech
    • Data-Driven Decision-Making for Agile Organizations: Duke University
    • Be entrepreneurial in Cultural Industries in the digital age: Sciences Po
    • CompTIA Network+ Certification (N10-008): The Total Course: Packt
    • Managing Google Cloud's Apigee API Platform for Hybrid Cloud: Google Cloud
    • Technical Support (IT) Case Studies and Capstone: IBM
    • Leading Positive Change through Appreciative Inquiry: Case Western Reserve University
    • Fundamentals of Operations, with Goldman Sachs 10,000 Women: Goldman Sachs

    Skills you can learn in Marketing

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    Social Media Marketing (9)
    Brand Management (7)

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