• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      H

      HRCI

      Employee Relations

      Skills you'll gain: Employee Performance Management, Performance Appraisal, Human Resource Policies, Organizational Structure, Policy Development, Conflict Management, Diversity and Inclusion, Human Resource Strategy, Employee Engagement, Staff Management, Business Ethics, Organizational Effectiveness, Communication Strategies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      255 reviews

      Beginner · Course · 1 - 4 Weeks

    • I

      Insper

      Introdução ao Marketing Analítico

      Skills you'll gain: Marketing Analytics, Analytical Skills, Data Analysis, Data Collection, Marketing, Quantitative Research, Market Research, Customer Insights, Data-Driven Decision-Making, Statistical Methods, Consumer Behaviour, Brand Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      798 reviews

      Mixed · Course · 1 - 3 Months

    • T

      The World Bank Group

      From Climate Science to Action

      Skills you'll gain: Interactive Learning, Student Engagement, Mitigation, Environment, Resilience, Environmental Monitoring, Environmental Policy, Water Resources, Environmental Science, Energy and Utilities, Action Oriented, Collaboration

      4.7
      Rating, 4.7 out of 5 stars
      ·
      463 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tableau Learning Partner

      Introduction to Tableau

      Skills you'll gain: Tableau Software, Data Presentation, Interactive Data Visualization, Data Visualization Software, Business Analytics, Business Intelligence, Data Integration, Data Analysis, Data Cleansing, Data Processing, Performance Tuning

      4.8
      Rating, 4.8 out of 5 stars
      ·
      266 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      ESSEC Business School

      Foundations of marketing analytics

      Skills you'll gain: Marketing Analytics, Customer Analysis, Business Marketing, Advanced Analytics, Marketing Strategies, Business Analytics, Market Research, Customer Insights, R Programming, Data-Driven Decision-Making, Target Market, Data Analysis, Predictive Analytics, Statistical Analysis, Statistical Modeling, Predictive Modeling, Customer Relationship Management, Statistical Methods, Data Manipulation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      761 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University at Buffalo

      Improving Leadership & Governance in Nonprofit Organizations

      Skills you'll gain: Governance, Peer Review, Consulting, Non-Profit Accounting, Performance Measurement, Meeting Facilitation, Leadership and Management, Organizational Strategy, Strategic Leadership, Report Writing, Organizational Effectiveness, Leadership, Performance Analysis, Performance Management, Organizational Change, Philanthropy, Change Management, Resource Management, Public Administration, Management Reporting

      4.4
      Rating, 4.4 out of 5 stars
      ·
      259 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      Starweaver

      Luxury Hospitality & Brand Innovation

      Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Hospitality Management, Social Media Marketing, Process Mapping, Key Performance Indicators (KPIs), Hospitality Services, Social Media, Social Media Management, Digital Media Strategy, Content Creation, Hospitality, Search Engine Optimization, Brand Management, Hotel And Restaurant Management, Personalized Service, Innovation, Branding

      4.4
      Rating, 4.4 out of 5 stars
      ·
      166 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      H

      HRCI

      Compliance and Risk Management

      Skills you'll gain: Occupational Safety And Health, Business Continuity Planning, Risk Management, Business Risk Management, Human Resources, Compliance Management, Regulatory Compliance, Operational Risk, Safety Training, Human Resource Strategy, Legal Risk, Labor Law, Human Resource Policies

      4.8
      Rating, 4.8 out of 5 stars
      ·
      278 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      É

      École Polytechnique Fédérale de Lausanne

      Parallel programming

      Skills you'll gain: Scala Programming, Data Structures, Distributed Computing, Algorithms, Functional Design, Other Programming Languages, Java, Performance Tuning

      4.4
      Rating, 4.4 out of 5 stars
      ·
      1.8K reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Certified Ethical Hacking (v12)

      Skills you'll gain: Cloud Security, Penetration Testing, Distributed Denial-Of-Service (DDoS) Attacks, Network Security, Malware Protection, Cybersecurity, Threat Modeling, Cloud Computing, Mobile Security, Cyber Security Assessment, Cyber Attacks, Security Testing, Cloud Services, Threat Detection, Cloud Infrastructure, Information Systems Security, Intrusion Detection and Prevention, Cyber Threat Intelligence, Firewall, Incident Response

      4.7
      Rating, 4.7 out of 5 stars
      ·
      204 reviews

      Intermediate · Specialization · 1 - 3 Months

    • N

      National Taiwan University

      服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)

      Skills you'll gain: Revenue Management, Service Design, Customer experience improvement, Financial Services, Market Dynamics, Innovation, Product Design, Business Modeling, Platform As A Service (PaaS), Business Strategy, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      149 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Alberta

      Reviews & Metrics for Software Improvements

      Skills you'll gain: Sprint Retrospectives, Scrum (Software Development), Software Technical Review, Code Review, Agile Project Management, Software Quality Assurance, Agile Methodology, User Story, Debugging, Issue Tracking, Requirements Analysis, Usability Testing, User Research, Data-Driven Decision-Making

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.7K reviews

      Mixed · Course · 1 - 4 Weeks

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…656667…400

    In summary, here are 10 of our most popular customer experience courses

    • Employee Relations: HRCI
    • Introdução ao Marketing Analítico: Insper
    • From Climate Science to Action: The World Bank Group
    • Introduction to Tableau: Tableau Learning Partner
    • Foundations of marketing analytics: ESSEC Business School
    • Improving Leadership & Governance in Nonprofit Organizations: University at Buffalo
    • Luxury Hospitality & Brand Innovation: Starweaver
    • Compliance and Risk Management: HRCI
    • Parallel programming: École Polytechnique Fédérale de Lausanne
    • Certified Ethical Hacking (v12): LearnKartS

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok