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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • T

      The Museum of Modern Art

      Artful Practices for Well-Being

      Skills you'll gain: Compassion, Self-Awareness, Creativity, Personal Development, Empathy, Optimism, Mental Health, Mindfulness, Emotional Intelligence, Journals, Curiosity, Stress Management, Cultural Diversity

      4.9
      Rating, 4.9 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      DevOps Capstone Project

      Skills you'll gain: DevOps, CI/CD, User Story, Microservices, OpenShift, Application Deployment, Continuous Integration, Cloud-Native Computing, Code Review, Kubernetes, Test Driven Development (TDD), Scrum (Software Development), Agile Methodology, Sprint Planning, Containerization, Restful API, Flask (Web Framework), Docker (Software), Kanban Principles, Unit Testing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      143 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      EIT Digital

      Innovation & Entrepreneurship - From Design Thinking to Funding

      Skills you'll gain: Business Modeling, Design Thinking, Innovation, Entrepreneurship, Business Strategy, Customer Insights, Market Opportunities, Product Management, Creativity, Product Development, Value Propositions, Fundraising

      4.7
      Rating, 4.7 out of 5 stars
      ·
      151 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Business Process Management in Healthcare Organizations

      Skills you'll gain: Business Process, Business Process Management, Process Improvement, Process Design, Business Process Improvement, Health Information Management and Medical Records, Electronic Medical Record, Business Writing, Healthcare Industry Knowledge, Innovation, Patient Coordination, Entrepreneurship, Customer experience improvement

      4.6
      Rating, 4.6 out of 5 stars
      ·
      166 reviews

      Beginner · Course · 1 - 4 Weeks

    • K

      KodeKloud

      Kubernetes for the Absolute Beginners with Hands-on Labs

      Skills you'll gain: YAML, Kubernetes, Containerization, Microservices, Cloud-Native Computing, Cloud Platforms, DevOps, Application Deployment, General Networking, Scalability

      4.8
      Rating, 4.8 out of 5 stars
      ·
      39 reviews

      Beginner · Course · 1 - 3 Months

    • U

      Universidade de São Paulo

      Introdução ao Teste de Software

      Skills you'll gain: Software Testing, Functional Testing, System Testing, Acceptance Testing, Test Planning, Unit Testing, Software Quality Assurance, Test Case, Test Automation, Code Coverage, Integration Testing, Usability Testing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      525 reviews

      Beginner · Course · 1 - 3 Months

    • Y

      Yonsei University

      Marketing Internacional en Asia

      Skills you'll gain: Global Marketing, B2B Sales, Business-To-Consumer, Consumer Behaviour, Marketing Strategies, Marketing, Strategic Marketing, Marketing Psychology, Marketing Planning, Market Opportunities, Marketing Management, Cultural Diversity, Business Strategy, Brand Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      192 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Your Professional Cloud Security Engineer Journey

      Skills you'll gain: Cloud Security, Identity and Access Management, Authorization (Computing), Payment Card Industry (PCI) Data Security Standards, Data Security, Security Engineering, Cloud Computing Architecture, Network Security, Encryption, Firewall, Continuous Monitoring, CI/CD, Key Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      142 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Pontificia Universidad Católica del Perú

      Fundamentos de UX y de los requisitos de software

      Skills you'll gain: User Story, Human Computer Interaction, Software Development Life Cycle, Functional Requirement, Unified Modeling Language, Requirements Analysis, Prototyping, Usability, User Experience, User Interface (UI) Design, User Requirements Documents, Interaction Design, User Centered Design, Persona (User Experience), Human Factors, System Requirements, Software Design, Software Engineering, Systems Development, Human Centered Design

      4.9
      Rating, 4.9 out of 5 stars
      ·
      102 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      M

      Microsoft

      Using Microsoft Copilot to Understand Your Customer

      Skills you'll gain: Customer Insights, Customer Analysis, Microsoft Copilot, Persona Development, Marketing Analytics, Marketing, Search Engine Marketing, Search Engine Optimization, Generative AI Agents, Report Writing, Social Media Marketing, Data Import/Export

      4.5
      Rating, 4.5 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Certified Associate in Project Management (CAPM)

      Skills you'll gain: Product Roadmaps, Project Management Institute (PMI) Methodology, Project Management, Stakeholder Engagement, Agile Project Management, Stakeholder Management, Project Management Life Cycle, Requirements Elicitation, Project Risk Management, Work Breakdown Structure, Agile Methodology, Project Planning, Requirements Analysis, Project Documentation, Business Analysis, Quality Management, User Requirements Documents, Team Building, Business Requirements, Product Management

      4.9
      Rating, 4.9 out of 5 stars
      ·
      19 reviews

      Intermediate · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      T

      The State University of New York

      Data Analytics in Sports Law and Management

      Skills you'll gain: Facility Management, Event Management, Legal Risk, Contract Management, Performance Analysis, Hospitality and Food Services, Facility Operations, Event Planning, Business Analytics, Law, Regulation, and Compliance, Analytics, Data-Driven Decision-Making, Data Analysis, Scheduling, Labor Relations, Customer Engagement, Team Performance Management, Linear Algebra, Risk Management, Commercial Laws

      4.8
      Rating, 4.8 out of 5 stars
      ·
      32 reviews

      Beginner · Specialization · 3 - 6 Months

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    In summary, here are 10 of our most popular customer journey courses

    • Artful Practices for Well-Being: The Museum of Modern Art
    • DevOps Capstone Project: IBM
    • Innovation & Entrepreneurship - From Design Thinking to Funding: EIT Digital
    • Business Process Management in Healthcare Organizations: Rutgers the State University of New Jersey
    • Kubernetes for the Absolute Beginners with Hands-on Labs: KodeKloud
    • Introdução ao Teste de Software: Universidade de São Paulo
    • Marketing Internacional en Asia: Yonsei University
    • Preparing for Your Professional Cloud Security Engineer Journey: Google Cloud
    • Fundamentos de UX y de los requisitos de software: Pontificia Universidad Católica del Perú
    • Using Microsoft Copilot to Understand Your Customer: Microsoft

    Skills you can learn in Marketing

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    Social Media Marketing (9)
    Brand Management (7)

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