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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      U

      Universidad de los Andes

      ¿Cómo convertir mi idea en empresa?

      Skills you'll gain: User Feedback, Entrepreneurship, Business Development, New Business Development, Product Development, Customer Analysis, Business Planning, Market Opportunities, Product Design, Value Propositions, Needs Assessment, Customer Insights, Business Strategies, Product Testing

      4.7
      Rating, 4.7 out of 5 stars
      ·
      478 reviews

      Beginner · Course · 1 - 3 Months

    • U

      University of Pennsylvania

      Crowdfunding

      Skills you'll gain: Fundraising and Crowdsourcing, Campaign Management, Social Media, Presentations, Budgeting, Entrepreneurship, Social Media Campaigns, Project Planning, Promotional Strategies, Customer Engagement, Marketing Psychology, Consumer Behaviour, Decision Making

      4.6
      Rating, 4.6 out of 5 stars
      ·
      412 reviews

      Mixed · Course · 1 - 4 Weeks

    • N

      National Taiwan University

      服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points)

      Skills you'll gain: Revenue Management, Service Design, Customer experience improvement, Financial Services, Market Dynamics, Innovation, Product Design, Business Modeling, Platform As A Service (PaaS), Business Strategy, Consumer Behaviour

      4.8
      Rating, 4.8 out of 5 stars
      ·
      149 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Channel Management and Retailing

      Skills you'll gain: Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, E-Commerce, Market Dynamics, Vendor Relationship Management, Growth Strategies, Cross-Channel Marketing, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IBM

      Data Warehouse Fundamentals

      Skills you'll gain: Data Warehousing, Extract, Transform, Load, Star Schema, IBM DB2, Data Modeling, Snowflake Schema, PostgreSQL, Database Design, Data Architecture, Data Mart, Database Systems, Data Lakes, Data Validation, Data Integration, SQL, Data Cleansing, Query Languages, Data Quality

      4.5
      Rating, 4.5 out of 5 stars
      ·
      229 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Effective Sales – An Overview

      Skills you'll gain: Sales Management, Sales Strategy, Sales Process, Sales, Business Planning, Business Strategy, Cross-Functional Collaboration, Customer Relationship Building, Key Performance Indicators (KPIs), Goal Setting

      4.6
      Rating, 4.6 out of 5 stars
      ·
      273 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      NLP: Twitter Sentiment Analysis

      Skills you'll gain: Exploratory Data Analysis, Data Cleansing, Text Mining, Scikit Learn (Machine Learning Library), Probability & Statistics, Pandas (Python Package), Natural Language Processing, Data Processing, Statistical Modeling, Data Transformation, Data Analysis, Applied Machine Learning, Supervised Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      366 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      N

      Novartis

      Fundamentals of Good Clinical Practice: Prep and Personnel

      Skills you'll gain: Clinical Trials, Clinical Research, Healthcare Ethics, Medical Science and Research, Document Management, Regulatory Compliance, Record Keeping, Risk Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      116 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Business Analyst (ECBA) Certificate Preparation 

      Skills you'll gain: Business Analysis, Business Process Modeling, Process Optimization, Requirements Management, Business Requirements, Stakeholder Management, Process Analysis, Data Modeling, Agile Methodology, Stakeholder Engagement, Requirements Analysis, Risk Analysis, Process Improvement, User Story, Project Management, Risk Management, Plan Execution, Project Planning, Analysis, Business Process

      4.8
      Rating, 4.8 out of 5 stars
      ·
      46 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      R

      Rice University

      Fundamentals of Immunology: Complement, MHC I and II, T Cells, and Cytokines

      Skills you'll gain: Molecular Biology, Biology, Biochemistry, Infectious Diseases, Microbiology, Laboratory Research

      4.8
      Rating, 4.8 out of 5 stars
      ·
      493 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Marketing digital e e-commerce do Google

      Skills you'll gain: Data Storytelling, Email Marketing, Google Ads, Digital Advertising, Social Media Marketing, Search Engine Optimization, Google Analytics, Customer Retention, Digital Marketing, Marketing Budgets, Loyalty Programs, Order Fulfillment, Search Engine Marketing, Web Analytics, Marketing Analytics, Media Planning, Content Creation, A/B Testing, Online Advertising, Copywriting

      4.9
      Rating, 4.9 out of 5 stars
      ·
      311 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • G

      Georgia Institute of Technology

      Materials Data Sciences and Informatics

      Skills you'll gain: Dimensionality Reduction, Data Science, Data Mining, Data Integration, Data-Driven Decision-Making, Information Management, Data Processing, Manufacturing Processes, Engineering Analysis, Process Engineering, Big Data, Chemical Engineering, Predictive Modeling, Innovation, Probability & Statistics

      4.5
      Rating, 4.5 out of 5 stars
      ·
      347 reviews

      Intermediate · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • ¿Cómo convertir mi idea en empresa?: Universidad de los Andes
    • Crowdfunding: University of Pennsylvania
    • 服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
    • Channel Management and Retailing : IE Business School
    • Data Warehouse Fundamentals: IBM
    • Effective Sales – An Overview: Fundação Instituto de Administração
    • NLP: Twitter Sentiment Analysis: Coursera Project Network
    • Fundamentals of Good Clinical Practice: Prep and Personnel: Novartis
    • Business Analyst (ECBA) Certificate Preparation : SkillUp EdTech
    • Fundamentals of Immunology: Complement, MHC I and II, T Cells, and Cytokines: Rice University

    Skills you can learn in Marketing

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    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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