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Explore the Customer Journey Course Catalog
Universitat Autònoma de Barcelona
Skills you'll gain: Big Data, Data Processing, Data Infrastructure, Data Storage Technologies, Data Management, Analytics, Apache Hadoop, Data Storage, Data Integration, Data Analysis, Data Ethics, Distributed Computing, Data Governance, Business Transformation, Economics, Policy, and Social Studies, Social Studies, Social Sciences
- Status: Free
Coursera Project Network
Skills you'll gain: Persona Development, Customer Relationship Management (CRM) Software, Customer Insights, Customer Data Management, Target Audience, Target Market, Marketing Strategies, Consumer Behaviour, Market Analysis, Social Media
ESSEC Business School
Skills you'll gain: Business Modeling, Market Research, Business Planning, Entrepreneurship, Key Performance Indicators (KPIs), Marketing, Performance Measurement, Sustainability Reporting, Stakeholder Engagement, Target Market, Customer Analysis, Business Strategy, Needs Assessment, Goal Setting, Governance, Financial Planning
Coursera Instructor Network
Skills you'll gain: Sales Territory Management, B2B Sales, Sales Management, Enterprise Sales, Consultative Selling, Sales, Sales Strategy, Sales Training, Market Opportunities, Market Analysis, Sales Operations, Sales Process, Market Research, Competitive Intelligence, Customer Relationship Management, Negotiation
- Status: Free Trial
Emory University
Skills you'll gain: AI Personalization, Generative AI, Marketing Automation, Customer Retention, Personalized Service, Marketing Operations, Marketing Analytics, Marketing Effectiveness, Data-Driven Decision-Making, Customer Analysis, Customer experience improvement, Customer Insights, Marketing Strategies, Marketing, Content Marketing, MarTech, Data Ethics, Customer Engagement, Customer Acquisition Management, Marketing Psychology
Coursera Project Network
Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Web Analytics
- Status: Free Trial
Skills you'll gain: TikTok, Storytelling, Video Editing, Content Creation, Social Media Content, Social Media, Social Media Marketing, User Research, Business Marketing, Customer Engagement, User Accounts, Demography
- Status: Free Trial
DeepLearning.AI
Skills you'll gain: Data Modeling, Data Transformation, Data Processing, Data Warehousing, Apache Hadoop, Data Integration, Extract, Transform, Load, Data Pipelines, Apache Spark, Feature Engineering, Data Manipulation, Star Schema, Applied Machine Learning, Real Time Data, Machine Learning Methods
- Status: Free Trial
Michigan State University
Skills you'll gain: Design Thinking, Ideation, Innovation, Market Opportunities, Creative Thinking, Creativity, Entrepreneurship, Product Development, Resource Planning, Market Research, Customer Insights, User Research, Decision Making
- Status: Free Trial
Illinois Tech
Skills you'll gain: Global Marketing, Brand Management, Marketing, Strategic Marketing, Branding, Customer Relationship Management, Marketing Strategy and Techniques, Digital Marketing, Marketing Communications, Marketing Channel, Business Ethics, Market Research, Value Propositions, Consumer Behaviour, Corporate Sustainability, Innovation
- Status: Free Trial
The Chinese University of Hong Kong
Skills you'll gain: Consumer Behaviour, Brand Management, Marketing, Global Marketing, Digital Media Strategy, Market Dynamics, Advertising, E-Commerce, Cultural Sensitivity, Cultural Diversity, Social Sciences, Sociology
- Status: Free Trial
Skills you'll gain: Presentations, Customer Analysis, Data Visualization, Data Presentation, Microsoft PowerPoint, Target Market, Consulting, Target Audience, Business Consulting, Microsoft Excel, Data Storytelling, Business Analysis, Data Analysis, Pivot Tables And Charts, Data-Driven Decision-Making, Dashboard, Constructive Feedback, Analytics, User Feedback
In summary, here are 10 of our most popular customer journey courses
- Big Data: el impacto de los datos masivos en la sociedad actual: Universitat Autònoma de Barcelona
- Create Customer Personas in Canva:Â Coursera Project Network
- L'entrepreneuriat social: faire son business plan:Â ESSEC Business School
- B2B and Territory Sales Strategies and Techniques:Â Coursera Instructor Network
- AI for Marketing:Â Emory University
- Create a services customer satisfaction process:Â Coursera Project Network
- Getting Started with TikTok:Â Aptly
- Data Modeling, Transformation, and Serving:Â DeepLearning.AI
- The Search for Great Ideas: Harnessing creativity to empower innovation. :Â Michigan State University
- Marketing Strategy:Â Illinois Tech