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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      ITIL V4 Certification Preparation

      Skills you'll gain: Service Management, Information Technology Infrastructure Library, Customer experience improvement, IT Service Management, Change Control, IT Management, Information Technology Architecture, Technical Management, Service Level, Security Management, Enterprise Architecture, Continuous Improvement Process, Service Improvement, Service Design, Agile Methodology, Governance, Risk Management Framework, Practice Management, Organizational Structure, IT Infrastructure

      4.9
      Rating, 4.9 out of 5 stars
      ·
      149 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      U

      University of Michigan

      UX Design: From Concept to Prototype

      Skills you'll gain: User Experience Design, User Story, Prototyping, Wireframing, User Centered Design, Ideation, Conceptual Design, Interaction Design, User Interface (UI), Usability Testing, Storyboarding, Mockups, User Research

      4.8
      Rating, 4.8 out of 5 stars
      ·
      289 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Research Report: Delivering Insights

      Skills you'll gain: Data Synthesis, Data Storytelling, Presentations, Marketing, Data Visualization Software, Market Research, Social Media Marketing, Microsoft PowerPoint, Advertising, Customer Insights, Verbal Communication Skills, Target Audience, Strategic Marketing, Market Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      176 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      Precision Bookkeeping: Records, Reconciliation, Reporting

      Skills you'll gain: Reconciliation, Accounting Records, Bookkeeping, Financial Reporting, Accounting, Financial Data, Compliance Management, Financial Statements, Internal Communications, Verbal Communication Skills, Automation

      4.4
      Rating, 4.4 out of 5 stars
      ·
      95 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      Digital Marketing Trends

      Skills you'll gain: Digital Advertising, Campaign Management, Brand Management, Marketing Strategies, Brand Awareness, Digital Media Strategy, MarTech, Customer Engagement, Social Media Marketing, Marketing, Digital Marketing, Consumer Behaviour, Content Creation, Market Trend, Social Media Management

      4.5
      Rating, 4.5 out of 5 stars
      ·
      89 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Mentalidad Emprendedora

      Skills you'll gain: Innovation, Entrepreneurship, New Business Development, Business Strategy, Business Modeling, Value Propositions, Lean Methodologies, Growth Strategies, Market Opportunities, Product Development, Market Trend, Customer Insights

      4.8
      Rating, 4.8 out of 5 stars
      ·
      226 reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fractal Analytics

      Generative AI for Business Consultants

      Skills you'll gain: Prompt Engineering, Generative AI, Data Ethics, ChatGPT, Artificial Intelligence, Business Consulting, Leadership, Management Consulting, Interactive Learning, AI Personalization, Customer Insights, Automation, Business Process Automation, Solution Design, Ethical Standards And Conduct, Information Privacy

      4.4
      Rating, 4.4 out of 5 stars
      ·
      97 reviews

      Beginner · Specialization · 1 - 3 Months

    • T

      Technion - Israel Institute of Technology

      Traditional herbal medicine in supportive cancer care: From alternative to integrative

      Skills you'll gain: Oncology, Patient Education And Counseling, Pharmacology, Drug Interaction, Patient Treatment, Treatment Planning, Medical History Documentation, Healthcare Ethics, Care Coordination, Clinical Research, Cultural Sensitivity, Cultural Diversity

      4.7
      Rating, 4.7 out of 5 stars
      ·
      91 reviews

      Beginner · Course · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Meaningful Marketing Insights

      Skills you'll gain: Pivot Tables And Charts, Marketing Analytics, Descriptive Statistics, Microsoft Excel, Customer Insights, Regression Analysis, Data Analysis, Data-Driven Decision-Making, Marketing, Marketing Effectiveness, Exploratory Data Analysis, Consumer Behaviour, Statistical Analysis, Data Manipulation

      4.3
      Rating, 4.3 out of 5 stars
      ·
      285 reviews

      Intermediate · Course · 1 - 3 Months

    • U

      Universitat Autònoma de Barcelona

      Big Data: el impacto de los datos masivos en la sociedad actual

      Skills you'll gain: Big Data, Data Processing, Data Infrastructure, Data Storage Technologies, Data Management, Analytics, Apache Hadoop, Data Storage, Data Integration, Data Analysis, Data Ethics, Distributed Computing, Data Governance, Business Transformation, Economics, Policy, and Social Studies, Social Studies, Social Sciences

      4.7
      Rating, 4.7 out of 5 stars
      ·
      2.2K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      M

      Macquarie University

      Career planning: Your career, your life

      Skills you'll gain: Adaptability, Business Writing, Professional Development, Communication, Proactivity, Personal Development, LinkedIn, Professional Networking, Planning, Lifelong Learning, Self-Awareness, Design Thinking, Branding, Interviewing Skills, Creative Thinking, Emotional Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      243 reviews

      Mixed · Course · 1 - 3 Months

    • S

      Shanghai Jiao Tong University

      当代应用心理学

      Skills you'll gain: Human Factors, Organizational Leadership, Consumer Behaviour, Psychological Evaluations, People Management, Professional Development, Advertising, Psychology, Marketing, Mental Health, Emotional Intelligence, Leadership, Criminal Investigation and Forensics, Social Skills, Decision Making

      4.6
      Rating, 4.6 out of 5 stars
      ·
      92 reviews

      Mixed · Course · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • ITIL V4 Certification Preparation: EDUCBA
    • UX Design: From Concept to Prototype: University of Michigan
    • Research Report: Delivering Insights: University of California, Davis
    • Precision Bookkeeping: Records, Reconciliation, Reporting: Coursera Instructor Network
    • Digital Marketing Trends: Coursera Instructor Network
    • Mentalidad Emprendedora: Tecnológico de Monterrey
    • Generative AI for Business Consultants: Fractal Analytics
    • Traditional herbal medicine in supportive cancer care: From alternative to integrative: Technion - Israel Institute of Technology
    • Meaningful Marketing Insights: Emory University
    • Big Data: el impacto de los datos masivos en la sociedad actual: Universitat Autònoma de Barcelona

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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