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    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

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    Explore the Customer Experience Course Catalog

    • Status: Free Trial
      Free Trial
      L

      LearnKartS

      Deployment in GCP

      Skills you'll gain: Infrastructure as Code (IaC), Application Deployment, Google Cloud Platform, Kubernetes, Cloud Management, Continuous Deployment, Google App Engine, Cloud Storage, Terraform, Cloud-Native Computing, Cloud Security, Microservices, Containerization, Continuous Integration, Scalability, Load Balancing, Virtual Machines, Configuration Management

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Wireframes in Miro: Exploring New Ideas

      Skills you'll gain: Wireframing, User Experience Design, User Interface and User Experience (UI/UX) Design, User Centered Design, Mockups, Information Architecture

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      Mastering Neural Networks and Model Regularization

      Skills you'll gain: PyTorch (Machine Learning Library), Deep Learning, Supervised Learning, Artificial Neural Networks, Image Analysis, Decision Tree Learning, Machine Learning Algorithms, Machine Learning, Computer Vision

      Intermediate · Course · 1 - 3 Months

    • C

      Codio

      SQL for Security Specialist

      Skills you'll gain: PostgreSQL, Data Maintenance, Database Administration, Database Architecture and Administration, SQL, Secure Coding, Database Management, Relational Databases, Query Languages, Security Controls, Data Access, Data Security, Role-Based Access Control (RBAC), Threat Detection

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Notion Integrations for Beginners: Manage a Blog Business

      Skills you'll gain: Blogs, Workflow Management, Data Visualization, User Feedback, Interactive Data Visualization, Data Integration, Cloud-Based Integration, Google Docs, Social Media Management, Content Management, Ideation, Customer Insights, Database Management

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free
      Free
      C

      Coursera Project Network

      Démarrer avec Instagram pour les entreprises

      Skills you'll gain: Instagram, Content Creation, Social Media Management, Social Media, Drive Engagement, Social Media Content, Social Media Marketing, Customer Engagement

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      W

      Whizlabs

      AWS: Application Integration and Networking

      Skills you'll gain: Apache Airflow, Amazon Web Services, Cloud Engineering, Cloud-Native Computing, Network Architecture, Virtual Private Networks (VPN), Network Routing, Data Pipelines, Network Security, Microservices, Event-Driven Programming, Scalability

      Intermediate · Course · 1 - 4 Weeks

    • N

      Northwestern University

      ¿Qué son los medios sociales?

      Skills you'll gain: Social Media Strategy, Social Media Marketing, Customer Engagement, Instagram, LinkedIn, Marketing, Facebook, Professional Networking, Content Strategy, Marketing Analytics, Target Audience, Emerging Technologies

      Mixed · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      كيفية إنشاء لوحة تحليلات التسويق باستخدام منصة هاب سبوت

      Skills you'll gain: HubSpot CRM, Dashboard, Customer Relationship Management, Marketing Analytics, Marketing Automation, Marketing, Customer Data Management, Marketing Management

      Beginner · Guided Project · Less Than 2 Hours

    • C

      Coursera Project Network

      Rust for Beginners: Building Target Proximity Game

      Skills you'll gain: Game Design, Rust (Programming Language), Algorithms, Application Programming Interface (API), Programming Principles, Mobile Development, Data Structures, Real Time Data

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      Packt

      Integrating 3D Plants into Unreal Engine 5

      Skills you'll gain: Unreal Engine, 3D Modeling, Augmented and Virtual Reality (AR/VR), Computer Graphics, Virtual Environment, Visualization (Computer Graphics), Animations

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Cloud Management and AWS Fundamentals

      Skills you'll gain: AWS Identity and Access Management (IAM), Identity and Access Management, Amazon Web Services, Cloud Management, Cloud Computing, Cloud Infrastructure, Cloud Platforms, Servers, Cloud Storage, Cloud Computing Architecture, Private Cloud, Cloud Security, User Accounts, Docker (Software), Scalability

      Intermediate · Course · 1 - 3 Months

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
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    In summary, here are 10 of our most popular customer experience courses

    • Deployment in GCP: LearnKartS
    • Wireframes in Miro: Exploring New Ideas: Coursera Project Network
    • Mastering Neural Networks and Model Regularization: Johns Hopkins University
    • SQL for Security Specialist: Codio
    • Notion Integrations for Beginners: Manage a Blog Business: Coursera Project Network
    • Démarrer avec Instagram pour les entreprises: Coursera Project Network
    • AWS: Application Integration and Networking: Whizlabs
    • ¿Qué son los medios sociales?: Northwestern University
    • كيفية إنشاء لوحة تحليلات التسويق باستخدام منصة هاب سبوت: Coursera Project Network
    • Rust for Beginners: Building Target Proximity Game: Coursera Project Network

    Frequently Asked Questions about Customer Experience

    Customer experience is the overall impression your customers derive from all of their engagements with your company over time. This concept has evolved over the years, particularly with the advent of digital products and the closely-related field of user experience (UX). In fact, customer experience is often referred to as “CX” now, implicitly acknowledging the central importance of a digital app’s usability and user interface to customers’ overall perceptions of a company.

    However, customer experience typically means more than just UX. Customer experience is a holistic concept that encompasses the cumulative impression left by your product as well as your people, including sales and customer support staff. In this sense, it overlaps with the concept of brand identity - and, like successful brand management, improving customer experience relies on user research and surveys to get a better sense of exactly how your company is seen.

    While customer experience can mean different things to different companies depending on the products and services they offer, it is ultimately about building relationships. Whether that relationship is delivered through an app interface or a helpful tech support professional, the goal of customer experience is for your customers to feel that their interactions with your company are satisfying and rewarding.‎

    Because customer experience can mean different things in different industries, customer experience experts may have significantly different educational and career pathways. In the tech world, insights into CX are valued in UX or user interface (UI) designers on product experience teams. In fact, some companies may specifically hire CX designers who specialize in seeing the big picture created by interactions with UX/UI and the company’s overall brand and customer service.

    A customer experience background is also highly relevant for sales and service management careers in all industries, regardless of whether digital or physical products or services are being provided. Sales managers supervise the customer-facing sales teams of an organization, and may also be responsible for ongoing customer support and service. While their responsibilities include many other areas of setting budgets and overall sales strategies and goals, the creation of a sales experience that leaves customers with a positive impression is a critical part of their job.

    According to the Bureau of Labor Statistics, sales managers earned a median annual salary of $126,640 as of May 2019, a testament to the high value of this role.‎

    Absolutely. Whether your goal is designing apps that delight users or customer service journeys that reassure, Coursera offers courses and Specializations to meet your needs. You can learn about customer experience as well as related topics such as user experience research and design, brand management, and even the psychology of human needs that underlies customer relationships. And, with the opportunity to learn remotely from highly-ranked schools like the University of Michigan, the University of Virginia, IE Business School, and London Business School, Coursera aims to provide all of its learners with a rewarding education at a significantly lower price than on-campus students.‎

    Because customer experience crosses multiple disciplines, it helps to have a firm grasp of the basics in relevant fields like marketing, customer service, and sales, although it's not required for most beginner-level courses. Working in customer experience requires you to act as an enthusiastic agent of change within an organization. So, you should already have a passion for driving business growth and helping to create next-level customer interactions. Additionally, working in the customer experience arena typically requires collecting and analyzing data to leverage its insights to create a view of the customer, map the customer journey, and strategize how to improve the process.‎

    To thrive in customer experience roles, you should have a strong business background along with stellar communication skills and the ability to build relationships with external stakeholders and across inter-departmental teams. The ideal person will have the skills needed to create a customer-focused culture, adapt to a fast-paced environment, and a drive to build dynamic brand-customer interactions. While these roles typically draw on a variety of areas, including marketing and sales, the work incorporates many different departments and an innate sense of the importance of the impression that brands make on their customers throughout every part of the customer journey.‎

    If you're interested in playing an active role in designing the interactions that customers have with a brand and excited to work with cross-functional teams to help an organization better understand and meet the needs of its customers, then learning customer experience might be the right path for you. Ultimately, working within customer experience makes you an agent of change within your company. You'll be tackling big picture ideas as well as tiny details that determine whether an experience is positive or negative, along with data to derive key insights and help create the framework for improvements. Learning customer experience prepares you for a variety of roles within an exciting, growing field.‎

    Online Customer Experience courses offer a convenient and flexible way to enhance your knowledge or learn new Customer Experience skills. Choose from a wide range of Customer Experience courses offered by top universities and industry leaders tailored to various skill levels.‎

    When looking to enhance your workforce's skills in Customer Experience, it's crucial to select a course that aligns with their current abilities and learning objectives. Our Skills Dashboard is an invaluable tool for identifying skill gaps and choosing the most appropriate course for effective upskilling. For a comprehensive understanding of how our courses can benefit your employees, explore the enterprise solutions we offer. Discover more about our tailored programs at Coursera for Business here.‎

    This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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