• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience Strategy Cx
    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Results for "customer experience strategy (cx)"

    • Status: Free Trial
      Free Trial
      E

      Emory University

      What Can AI Do for Marketing?

      Skills you'll gain: Marketing Analytics, AI Personalization, Data-Driven Decision-Making, Marketing Strategies, Marketing, Marketing Effectiveness, MarTech, Data Ethics, Customer experience improvement, Artificial Intelligence, Customer Insights, Personalized Service, Customer Data Management, Automation, Algorithms

      4.4
      Rating, 4.4 out of 5 stars
      ·
      25 reviews

      Beginner · Course · 1 - 3 Months

    • E

      EIT Digital

      Security and Privacy for Big Data - Part 1

      Skills you'll gain: Data Security, Cryptography, Information Systems Security, Security Management, Security Requirements Analysis, Data Access, Vulnerability Assessments, Big Data, Authorization (Computing), Identity and Access Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      581 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      财务会计概论(中文版)

      Skills you'll gain: Financial Statements, Financial Statement Analysis, Financial Accounting, Financial Reporting, Income Statement, Cash Flows, Balance Sheet, Financial Analysis, Accrual Accounting, Generally Accepted Accounting Principles (GAAP)

      4.9
      Rating, 4.9 out of 5 stars
      ·
      83 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Maryland, College Park

      Selecting the Right Customer & Channel

      Skills you'll gain: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, B2B Sales, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Customer Insights

      Skills you'll gain: Customer Insights, Customer Analysis, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Personalized Service, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Predictive Analytics, Artificial Intelligence

      Beginner · Course · 1 - 4 Weeks

    • S

      S.P. Jain Institute of Management and Research

      Strategic Brand Management

      Skills you'll gain: Brand Strategy, Brand Management, Branding, Brand Awareness, Brand Loyalty, Product Lifecycle Management, Strategic Marketing, Marketing Management, Integrated Marketing Communications, Market Share, Value Propositions, Portfolio Management, Competitive Analysis, Business Metrics, Consumer Behaviour, Storytelling

      Build toward a degree

      4.4
      Rating, 4.4 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado System

      Detecting and Mitigating Cyber Threats and Attacks

      Skills you'll gain: Intrusion Detection and Prevention, Threat Detection, Incident Response, Computer Security Incident Management, Cybersecurity, Threat Management, Data Security, Cyber Attacks, Malware Protection, Endpoint Security, Network Security, Firewall

      4.7
      Rating, 4.7 out of 5 stars
      ·
      456 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Sustainability and the Circular Economy

      Skills you'll gain: Organizational Leadership, Corporate Sustainability, Strategic Leadership, Environmental Resource Management, Business Leadership, Initiative and Leadership, Sustainability Reporting, Environment, Natural Resource Management, Environmental Social And Corporate Governance (ESG), Architectural Design, Building Design, Environmental Science, Environmental Engineering, Energy and Utilities, Product Lifecycle Management, Economic Development, Economics, Transportation Operations

      Build toward a degree

      4.7
      Rating, 4.7 out of 5 stars
      ·
      56 reviews

      Intermediate · Course · 1 - 3 Months

    • P

      Packt

      ServiceNow System Administrator from Zero to Hero

      Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Authorization (Computing), Database Application, IT Service Management, System Configuration, Application Development, Automation, Content Management, Scripting

      4.3
      Rating, 4.3 out of 5 stars
      ·
      15 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Duke University

      Church Administration: Finance

      Skills you'll gain: Financial Reporting, Meeting Facilitation, Accounting, Budgeting, Financial Analysis, Strategic Leadership, Prioritization, Financial Management, Financial Planning, Time Management, Organizational Strategy, Organizational Skills, Asset Management, Tax, Leadership and Management, Business Metrics, Culture, Organizational Leadership, Leadership, Ethical Standards And Conduct

      4.9
      Rating, 4.9 out of 5 stars
      ·
      30 reviews

      Beginner · Specialization · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      Stanford University

      Symptom Management in Palliative Care

      Skills you'll gain: Hospice, Psychosocial Assessments, Patient Education And Counseling, Patient Education and Support, Patient Evaluation, Primary Care, Nursing Practices, Patient Treatment, Care Management, Chronic Diseases, Mental Health Diseases and Disorders, Medication Therapy Management, Stress Management, Health Assessment, Pharmacology

      4.6
      Rating, 4.6 out of 5 stars
      ·
      30 reviews

      Intermediate · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Breast Cancer Prediction Using Machine Learning

      Skills you'll gain: Data Cleansing, Data Processing, Applied Machine Learning, Data Import/Export, Python Programming, Google Cloud Platform, Scikit Learn (Machine Learning Library), Predictive Modeling, Supervised Learning, Machine Learning Algorithms

      4.4
      Rating, 4.4 out of 5 stars
      ·
      46 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    1…184185186…529

    In summary, here are 10 of our most popular customer experience strategy (cx) courses

    • What Can AI Do for Marketing?: Emory University
    • Security and Privacy for Big Data - Part 1: EIT Digital
    • 财务会计概论(中文版): University of Pennsylvania
    • Selecting the Right Customer & Channel : University of Maryland, College Park
    • GenAI for Customer Insights: Coursera Instructor Network
    • Strategic Brand Management: S.P. Jain Institute of Management and Research
    • Detecting and Mitigating Cyber Threats and Attacks: University of Colorado System
    • Sustainability and the Circular Economy: University of Colorado Boulder
    • ServiceNow System Administrator from Zero to Hero: Packt
    • Church Administration: Finance: Duke University

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok