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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      P

      Politecnico di Milano

      Platform Thinking: designing a Platform

      Skills you'll gain: Design Thinking, Systems Thinking, Innovation, Platform As A Service (PaaS), Product Development, Entrepreneurship, Strategic Thinking, Computing Platforms, New Business Development, Business Architecture, Business Strategies, Business Modeling, Growth Strategies, Target Market, Customer Analysis, Value Propositions

      4.8
      Rating, 4.8 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Digital Creativity

      Skills you'll gain: Content Creation, Storytelling, Creativity, Web Content, Digital Design, Electronic Media, Multimedia, Information Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12 reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      V

      Vanderbilt University

      Functional Programming with Java and Threads

      Skills you'll gain: IntelliJ IDEA, Java Programming, Object Oriented Programming (OOP), Java, Integrated Development Environments, Computer Programming, Open Source Technology, Scalability, Functional Design, Algorithms

      4.1
      Rating, 4.1 out of 5 stars
      ·
      12 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Product Owner Capstone

      Skills you'll gain: Sprint Retrospectives, Agile Product Development, Sprint Planning, Backlogs, Agile Methodology, Product Management, User Story, Portfolio Management, Continuous Improvement Process, Interviewing Skills, Stakeholder Engagement, Prioritization, Goal Setting

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Criatividade e Inovação Organizacional

      Skills you'll gain: Digital Transformation, Business Modeling, Entrepreneurship, Innovation, Operational Excellence, Value Propositions, Design Thinking, Business Strategies, Customer experience strategy (CX), Business Process Automation, Emerging Technologies

      4.5
      Rating, 4.5 out of 5 stars
      ·
      24 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Illinois Urbana-Champaign

      Le marketing dans un monde numérique

      Skills you'll gain: Digital Transformation, Digital Marketing, Marketing, Marketing Strategies, Consumer Behaviour, Customer Engagement, Promotional Strategies, Product Development, Content Creation, Innovation, Business Strategies

      4.6
      Rating, 4.6 out of 5 stars
      ·
      10 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Problem-Solving

      Skills you'll gain: Problem Solving, Critical Thinking and Problem Solving, Complex Problem Solving, Creative Problem-Solving, Brainstorming, Root Cause Analysis, Decision Making, Data Collection

      4.3
      Rating, 4.3 out of 5 stars
      ·
      8 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Call Centers: AI-Driven Customer Success

      Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Call Center Experience, Prompt Engineering, Customer experience improvement, Customer Engagement, Customer Service, Workflow Management, Process Optimization, Self Service Technologies, Artificial Intelligence, Business Process Automation, Automation

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      I

      IE Business School

      Proyecto capstone estrategia de marketing

      Skills you'll gain: Marketing Planning, Strategic Marketing, Marketing, Marketing Strategy and Techniques, Market Analysis, Market Research, Product Strategy, Product Marketing, Marketing Communications, Promotional Strategies, Plan Execution, Consumer Behaviour, Competitive Analysis, Target Audience, Hotels and Accommodations, Return On Investment

      5
      Rating, 5 out of 5 stars
      ·
      22 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Mastering Advanced Data and Analytics Features in Tableau

      Skills you'll gain: Tableau Software, Data Transformation, Data Integration, Pivot Tables And Charts, SQL Server Integration Services (SSIS), Data Visualization Software, Relational Databases, Data Management, Advanced Analytics, Data Cleansing, Business Intelligence, Data Quality, Forecasting

      Intermediate · Course · 1 - 4 Weeks

    • B

      Banco Interamericano de Desarrollo

      Perspectivas en Transformación Digital: Inclusión Financiera

      Skills you'll gain: Digital Transformation, FinTech, Product Design, Financial Services, Mobile Banking, Business Transformation, Data Analysis, Technology Roadmaps, Financial Regulation, Banking Services, Customer experience improvement, Innovation, Strategic Partnership

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Politecnico di Milano

      Platform Thinking: exploiting data through platforms

      Skills you'll gain: Data Strategy, Data Ethics, Customer Data Management, Market Opportunities, Data Governance, Data-Driven Decision-Making, Big Data, Customer Insights, Personally Identifiable Information, Advertising, Business Ethics, User Research, Innovation, Business Modeling

      4.9
      Rating, 4.9 out of 5 stars
      ·
      16 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Platform Thinking: designing a Platform: Politecnico di Milano
    • Digital Creativity: Arizona State University
    • Functional Programming with Java and Threads: Vanderbilt University
    • Product Owner Capstone: IBM
    • Criatividade e Inovação Organizacional: Fundação Instituto de Administração
    • Le marketing dans un monde numérique: University of Illinois Urbana-Champaign
    • Problem-Solving: Arizona State University
    • GenAI for Call Centers: AI-Driven Customer Success: Coursera Instructor Network
    • Proyecto capstone estrategia de marketing: IE Business School
    • Mastering Advanced Data and Analytics Features in Tableau: SkillUp EdTech

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
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    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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