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    • Customer Insights

    Customer Insights Courses Online

    Explore customer insights methods for understanding consumer behavior. Learn to gather and analyze data to inform marketing and product development.

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    Explore the Customer Insights Course Catalog

    • C

      Coursera Project Network

      Build a Chatbot with Voiceflow: Ecommerce Customer Support

      Skills you'll gain: Application Deployment, Customer Support, Self Service Technologies, Product Support, Customer Inquiries, Business Process Automation, E-Commerce, Order Management, Automation, Artificial Intelligence, User Flows

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      L

      LearnQuest

      5G Network Architecture and Protocols

      Skills you'll gain: Network Architecture, Network Protocols, Wireless Networks, Network Performance Management, Network Planning And Design, Computer Networking, Telecommunications, Emerging Technologies, Digital Communications

      4.7
      Rating, 4.7 out of 5 stars
      ·
      15 reviews

      Intermediate · Course · 1 - 4 Weeks

    • C

      Coursera Instructor Network

      Leading with Impact: Team Dynamics, Strategy and Ethics

      Skills you'll gain: Strategic Thinking, Teamwork, Team Building, Business Leadership, Team Management, Business Ethics, Organizational Leadership, Leadership, Leadership and Management, Strategic Decision-Making, Leadership Development, Critical Thinking and Problem Solving, Ethical Standards And Conduct, Decision Making

      4.8
      Rating, 4.8 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      The Foundation of Video Editing

      Skills you'll gain: Video Editing, Editing, Video Production, Post-Production, Storytelling

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of California, Davis

      Computational Social Science Capstone Project

      Skills you'll gain: Network Analysis, Data Wrangling, Natural Language Processing, Web Scraping, Databases, Social Sciences, Data Collection, Unstructured Data, Big Data, Simulations, Data Mining, Machine Learning, Computational Thinking, IBM Cloud, Data Visualization Software

      4.6
      Rating, 4.6 out of 5 stars
      ·
      37 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      P

      Packt

      CCNA Advanced – WAN, Security, and Network Services

      Skills you'll gain: Open Shortest Path First (OSPF), Virtual Local Area Network (VLAN), Wide Area Networks, Network Security, Threat Detection, Threat Management, Network Administration, Multiprotocol Label Switching, Network Routing, Virtual Private Networks (VPN), Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Network Switches, Network Protocols

      4.5
      Rating, 4.5 out of 5 stars
      ·
      10 reviews

      Advanced · Course · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      S

      SkillUp EdTech

      Product Owner: Essential Skills and Tools for Innovation

      Skills you'll gain: Backlogs, Agile Product Development, Product Roadmaps, Product Strategy, Sprint Planning, Product Planning, Product Management, User Story, Strategic Planning, Agile Methodology, Scaled Agile Framework, Lean Methodologies, Product Development, Prioritization, Release Management

      5
      Rating, 5 out of 5 stars
      ·
      20 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      T

      Tecnológico de Monterrey

      Conformando tu estrategia digital

      Skills you'll gain: Search Engine Marketing, Search Engine Optimization, Web Analytics and SEO, Digital Marketing, Social Media Strategy, Content Strategy, Email Marketing, Web Design and Development, Customer Engagement, Digital Communications, Event Management

      4.8
      Rating, 4.8 out of 5 stars
      ·
      42 reviews

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Leeds

      Innovation Management: Winning in the Age of Disruption

      Skills you'll gain: Innovation, Design Thinking, Intellectual Property, Ideation, Organizational Strategy, New Product Development, Process Management, Business Transformation, Strategic Partnership, Business Strategy

      4.9
      Rating, 4.9 out of 5 stars
      ·
      14 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Project Management Methodologies

      Skills you'll gain: Work Breakdown Structure, Agile Methodology, Agile Project Management, Project Documentation, Quality Management, Project Management Life Cycle, Project Management, Kanban Principles, Waterfall Methodology, Project Planning, Earned Value Management, Project Schedules, Scaled Agile Framework, Organizational Structure

      4.6
      Rating, 4.6 out of 5 stars
      ·
      8 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Customer Service for Technical Support

      Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Help Desk Support, De-escalation Techniques, Communication Strategies

      4.5
      Rating, 4.5 out of 5 stars
      ·
      12 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      M

      MathWorks

      Deep Learning for Object Detection

      Skills you'll gain: Computer Vision, Image Analysis, Deep Learning, Matlab, Data Visualization, Applied Machine Learning, Machine Learning Methods, Data Analysis, Performance Tuning

      4.9
      Rating, 4.9 out of 5 stars
      ·
      11 reviews

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer insights courses

    • Build a Chatbot with Voiceflow: Ecommerce Customer Support: Coursera Project Network
    • 5G Network Architecture and Protocols: LearnQuest
    • Leading with Impact: Team Dynamics, Strategy and Ethics: Coursera Instructor Network
    • The Foundation of Video Editing: University of Colorado Boulder
    • Computational Social Science Capstone Project: University of California, Davis
    • CCNA Advanced – WAN, Security, and Network Services: Packt
    • Product Owner: Essential Skills and Tools for Innovation: SkillUp EdTech
    • Conformando tu estrategia digital: Tecnológico de Monterrey
    • Innovation Management: Winning in the Age of Disruption: University of Leeds
    • Project Management Methodologies: Packt

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