• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      E

      Edureka

      Generative AI Architecture and Application Development

      Skills you'll gain: Large Language Modeling, Generative AI, Data Ethics, Prompt Engineering, Personally Identifiable Information, Artificial Intelligence and Machine Learning (AI/ML), Information Privacy, Natural Language Processing, Application Development, Data Security, Performance Tuning

      4.1
      Rating, 4.1 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      Edureka

      Power BI Integration with AWS and Snowflake

      Skills you'll gain: Snowflake Schema, AWS Identity and Access Management (IAM), Amazon Web Services, Power BI, Dashboard, Data Visualization Software, Amazon S3, SQL, Data Modeling, Database Management, Data Warehousing, Business Intelligence, Cloud Computing, Account Management

      Intermediate · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Explore and Create Reports with Data Studio

      Skills you'll gain: Exploratory Data Analysis, Data Visualization Software, Dashboard, Interactive Data Visualization, Data Analysis, Data Integration

      4.4
      Rating, 4.4 out of 5 stars
      ·
      20 reviews

      Beginner · Project · Less Than 2 Hours

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Advanced Agile Practices and Continuous Improvement

      Skills you'll gain: Sprint Retrospectives, Agile Project Management, Team Management, Team Performance Management, Agile Methodology, Team Leadership, Initiative and Leadership, Employee Coaching, Team Building, Sprint Planning, Continuous Improvement Process, Project Planning, Problem Management, CI/CD, Estimation, Project Risk Management

      Advanced · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Colorado Boulder

      Market Research and Analysis for Tech Industries

      Skills you'll gain: Consumer Behaviour, Market Research, Marketing Analytics, Marketing Psychology, Strategic Marketing, Marketing, Market Analysis, Data-Driven Decision-Making, Behavioral Economics, Customer Insights, Business-To-Consumer, Technology Strategies, B2B Sales, Product Lifecycle Management

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      8 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Tópicos em Gestão Intercultural

      Skills you'll gain: Virtual Teams, Negotiation, Global Marketing, Intercultural Competence, International Relations, Cultural Diversity, Conflict Management, Culture, Consumer Behaviour, Marketing Management, Relationship Building, Team Management, Decision Making, Marketing, Business Ethics, Interpersonal Communications, Target Market, Diplomacy, World History, Cultural Sensitivity

      4.6
      Rating, 4.6 out of 5 stars
      ·
      19 reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of Virginia

      تحليلات التسويق

      Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Customer Analysis, Marketing Planning, Customer Insights, Marketing Strategies, Data-Driven Decision-Making, Brand Management, Analytics, A/B Testing, Regression Analysis, Consumer Behaviour, Advertising Campaigns, Return On Investment

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Finanças Orientada a Dados

      Skills you'll gain: Big Data, FinTech, Analytics, Financial Market, Business Intelligence, Financial Services, Data Analysis, Digital Transformation, Data Science, Data-Driven Decision-Making, Market Dynamics, Customer experience improvement

      4.5
      Rating, 4.5 out of 5 stars
      ·
      21 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Global Supply Chain Management

      Skills you'll gain: Supply Chain Management, Supply Chain Planning, Supply Management, Materials Management, Inventory Management System, Strategic Decision-Making, Corporate Sustainability, Supplier Relationship Management, Customer Demand Planning, Strategic Partnership, Business Strategy, Governance, Business Technologies, Forecasting, Risk Mitigation

      4.7
      Rating, 4.7 out of 5 stars
      ·
      21 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      E

      Edureka

      Data Connection and Functionalities in Power BI

      Skills you'll gain: Microsoft SQL Servers, Transact-SQL, SQL, Power BI, Database Design, Data Modeling, Relational Databases, Database Management, Data Visualization Software, Extract, Transform, Load, Data Integrity, Data Manipulation, Data Transformation

      Intermediate · Course · 1 - 4 Weeks

    • E

      EDUCBA

      Persistent Memory Technology - Introduction and Deployment

      Skills you'll gain: Transaction Processing, Performance Tuning, System Programming, Operating Systems, C++ (Programming Language), System Configuration, Computer Architecture, Data Storage, Computer Hardware, Data Storage Technologies, Program Development, Application Development

      5
      Rating, 5 out of 5 stars
      ·
      59 reviews

      Beginner · Course · 1 - 4 Weeks

    • C

      Coursera Project Network

      Machine Learning with PySpark: Recommender System

      Skills you'll gain: PySpark, Data Pipelines, Data Processing, AI Personalization, Dimensionality Reduction, OpenAI, Pandas (Python Package), Data Transformation, Predictive Modeling, Unsupervised Learning, Applied Machine Learning, Machine Learning

      Intermediate · Guided Project · Less Than 2 Hours

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…132133134…218

    In summary, here are 10 of our most popular customer journey courses

    • Generative AI Architecture and Application Development: Edureka
    • Power BI Integration with AWS and Snowflake: Edureka
    • Explore and Create Reports with Data Studio: Google Cloud
    • Advanced Agile Practices and Continuous Improvement: Packt
    • Market Research and Analysis for Tech Industries: University of Colorado Boulder
    • Tópicos em Gestão Intercultural: Fundação Instituto de Administração
    • تحليلات التسويق: University of Virginia
    • Finanças Orientada a Dados: Fundação Instituto de Administração
    • Global Supply Chain Management: Fundação Instituto de Administração
    • Data Connection and Functionalities in Power BI: Edureka

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok