• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Journey Course Catalog

    • U

      USO

      Making Your Military Transition a Transformation

      Skills you'll gain: Professional Networking, Self-Awareness, Personal Development, Professional Development, Interviewing Skills, Growth Mindedness, Resilience, Adaptability, Goal Setting, Community Development, Decision Making, Planning, Entrepreneurship

      4.3
      Rating, 4.3 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free
      Free
      E

      ESSEC Business School

      Originalité et modernité du mutualisme

      Skills you'll gain: Insurance, Financial Services, Financial Regulations, Compliance Training, Governance, Risk Management, Social Work, Innovation, Environmental Issue, Customer Data Management, Digital Transformation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      36 reviews

      Beginner · Course · 1 - 4 Weeks

    • P

      Packt

      Machine Learning: Random Forest with Python from Scratch©

      Skills you'll gain: Matplotlib, Applied Machine Learning, Random Forest Algorithm, Predictive Modeling, Predictive Analytics, Machine Learning Algorithms, Data Visualization, Machine Learning, Programming Principles, Data Manipulation, Feature Engineering, Data Cleansing, Supervised Learning, Python Programming, Data Processing, NumPy, Pandas (Python Package)

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Putting it All Together: Problem-Solve Like an Entrepreneur

      Skills you'll gain: Lean Methodologies, Design Thinking, Innovation, Entrepreneurship, Product Improvement, Technology Solutions, Customer Analysis, Solution Design, Customer Insights, Brainstorming, Market Opportunities, Market Research, User Feedback, Business Modeling, Presentations

      4.8
      Rating, 4.8 out of 5 stars
      ·
      17 reviews

      Beginner · Course · 1 - 3 Months

    • Status: New
      New
      C

      Coursera Instructor Network

      GenAI for Fraud Analysts: Improving Detection Efficiency

      Skills you'll gain: Anomaly Detection, Data Visualization, Data Presentation, Generative AI, Risk Management, Business Risk Management, ChatGPT, Data Synthesis, Compliance Management, Compliance Auditing, Regulatory Compliance, Threat Detection, Prompt Engineering, Data Pipelines, Applied Machine Learning, Automation, Predictive Analytics, Artificial Intelligence

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free
      Free
      G

      Goldman Sachs

      Fundamentos de Clientes e Concorrência com o 10,000 Women da Goldman Sachs

      Skills you'll gain: Competitive Analysis, Growth Strategies, Value Propositions, Target Market, Consumer Behaviour, Customer Insights, Market Opportunities, Business Strategies, B2B Sales, Price Negotiation, Market Analysis, Business-To-Consumer

      4.9
      Rating, 4.9 out of 5 stars
      ·
      40 reviews

      Mixed · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      The 4 A's of Marketing with Jagdish Sheth

      Skills you'll gain: Global Marketing, Marketing Effectiveness, Marketing, Regulatory Compliance, Strategic Marketing, Stakeholder Management, Innovation, Corporate Sustainability, Marketing Strategies, Business Marketing, Internal Communications, Marketing Planning, Product Marketing, Marketing Channel, Value Propositions, Brand Awareness, Social Media Marketing, Marketing Psychology, Customer Insights, Content Marketing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      8 reviews

      Beginner · Specialization · 3 - 6 Months

    • U

      University of Pennsylvania

      Driving Operational Performance

      Skills you'll gain: Process Analysis, Operational Performance Management, Capacity Planning, Operational Analysis, Operations Management, Process Optimization, Business Metrics, Performance Analysis, Customer Retention, Supply Chain, Resource Allocation, Customer experience improvement

      4.5
      Rating, 4.5 out of 5 stars
      ·
      11 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      Edureka

      Certified Associate in Project Management (PMI-CAPM)

      Skills you'll gain: Product Roadmaps, Cost Management, Quality Assurance and Control, Earned Value Management, Project Management, Project Management Office (PMO), Stakeholder Engagement, Procurement, Agile Methodology, Business Analysis, Project Risk Management, Budget Management, Quality Management, Stakeholder Management, Strategic Decision-Making, Project Management Life Cycle, Project Planning, Project Scoping, Team Management, Requirements Analysis

      Intermediate · Specialization · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Mastering Advanced Pivot Tables in Excel

      Skills you'll gain: Pivot Tables And Charts, Microsoft Excel, Dashboard, Business Reporting, Interactive Data Visualization, Data Visualization, Data Import/Export, Data Cleansing, Timelines

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6 reviews

      Intermediate · Course · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      P

      Packt

      Securing Systems and Networks

      Skills you'll gain: Network Security, Intrusion Detection and Prevention, Cybersecurity, Information Systems Security, Command-Line Interface, Virtual Private Networks (VPN), Hardening, Firewall, Local Area Networks, Vulnerability Assessments, Zero Trust Network Access, Wireless Networks, System Configuration, Malware Protection, Cryptography, Threat Detection, Security Information and Event Management (SIEM), Encryption, Network Analysis

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      EDUCBA

      NodeJS Unleashed: Mastering Backend Development

      Skills you'll gain: Node.JS, Scalability, Authentications, JSON, Authorization (Computing), Web Applications, Web Development, Secure Coding, JavaScript Frameworks, Back-End Web Development, Performance Tuning, Javascript, Restful API, Development Environment, Event-Driven Programming, Operating Systems, Microsoft Visual Studio, Debugging

      4.4
      Rating, 4.4 out of 5 stars
      ·
      36 reviews

      Intermediate · Course · 1 - 4 Weeks

    Customer Journey learners also search

    Digital Marketing
    Digital
    Marketing
    Entrepreneurship
    Beginner Digital Marketing
    Digital Marketing Projects
    Social Entrepreneurship
    Advanced Digital Marketing
    1…131132133…218

    In summary, here are 10 of our most popular customer journey courses

    • Making Your Military Transition a Transformation: USO
    • Originalité et modernité du mutualisme: ESSEC Business School
    • Machine Learning: Random Forest with Python from Scratch©: Packt
    • Putting it All Together: Problem-Solve Like an Entrepreneur: Arizona State University
    • GenAI for Fraud Analysts: Improving Detection Efficiency: Coursera Instructor Network
    • Fundamentos de Clientes e Concorrência com o 10,000 Women da Goldman Sachs: Goldman Sachs
    • The 4 A's of Marketing with Jagdish Sheth: Kennesaw State University
    • Driving Operational Performance: University of Pennsylvania
    • Certified Associate in Project Management (PMI-CAPM): Edureka
    • Mastering Advanced Pivot Tables in Excel: Packt

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok